Userpilot

NOVEMBER 29, 2022

Independent educators help train users in niche applications of the product. Many of the most successful SaaS companies like Zapier, Hubspot, Miro, Notion, or Canva are horizontal platforms targeting more than one industry, department, or use case. These could be agencies, educators, and community leaders.

Customer Experience 98

Customer Experience Technical Advisors User Friction Education 98

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them. I might know a guy.”

Technical Advisors 40

Technical Advisors Data Visualization Customer Experience Startups 40

Userpilot

JANUARY 17, 2023

If NPS scores are high, it means customers are realizing your value since they are willing to advise others to use your product. Offer ongoing customer support and education with a resource center. Customer education is part of value delivery. Industries and technologies change rapidly, and so do your customer expectations.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

PMLesson's Ace the PM Interview

MARCH 26, 2020

Here's your one-stop-shop to gain an overview between these two roles, the typical education required, what the interview process looks like, and the salary that can be expected. Consultant Consultants are in the business of advising people in a specific field. These consultants typically already have industry experience.

Consulting 52

Consulting Technical Advisors Analytic Tools User Testing 52

Userpilot

OCTOBER 1, 2021

You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. Most often, the term "onboarding" is used to refer to the education of new users in the first few days after signup. Technically speaking, this is known as "primary onboarding."

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Intercom, Inc.

JUNE 21, 2018

I ended up getting a job at Udemy, an online education marketplace that had just raised a seed round of funding. We’re taking the things that we learned, and that people at startups are hacking together, and trying to make that more of an industry-wide standard. You’re advising more than 50 companies right now.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

MBAs from technical and engineering backgrounds will have an edge, so if that’s not you, you should focus on evidencing your abilities to be technical in those interviews. You also mention paths to product management from being an entrepreneur or being an industry expert, how does this usually work? What’s your take?

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. Fantasy has expertise in the healthcare industry, hospitality and leisure, entertainment and media, finance, and technology, to name a few.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

PMLesson's Ace the PM Interview

APRIL 9, 2020

How will you know you’re getting a quality education? Course Report has followed the coding bootcamp industry since 2013. Ironhack’s program is a bit unique in that you’ll have input on your curriculum, meaning you can tailor your education to your goals. But choosing the right one is a big decision.

Software Review 52

Software Review Data Visualization Technical Advisors Analytic Tools 52

BrainStation Product Management

APRIL 8, 2019

LinkedIn even recently ranked it as one of the most promising jobs – in all industries. Speak to a Learning Advisor. Product Management is fundamentally a white space role, so the skills you need will depend on what skills you already have and what your company does,” advised Jackie Bavaro, Head of Product Management at Asana.

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

BrainStation Product Management

APRIL 8, 2019

LinkedIn even recently ranked it as one of the most promising jobs – in all industries. Product Management is fundamentally a white space role, so the skills you need will depend on what skills you already have and what your company does,” advised Jackie Bavaro, Head of Product Management at Asana.

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

Userpilot

JULY 9, 2021

The teams she coaches are from both early-stage startups and multinational enterprises in different industries. Educational and professional backgrounds of product managers. Challenges of transitioning from a non-technical background. She works with executives worldwide, advising them on product strategy and leadership.

Books 98

Books Research Software Feedback Software Analytic Tools 98

UX Studio

SEPTEMBER 4, 2019

They focused too much on their technical side or even visual design, but nothing about the communication. And eventually, after a lot of hard work, the Facebook group exploded, and the many, many influencers from this industry joined and contributed to the discussion. The course allows us to create an impact on this industry.

UX 78

UX Customer Experience User Testing Technical Advisors 78

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

My education background and how it inspired me to get into this role. This can be in terms of the companies you want to target, the roles you want to get into or the kind of industry, products, or technologies you want to work on. My family details and hobbies. Q: How did you first hear about Exponent? Interview preparation.

Technical Review 40

Technical Review Customer Experience Technical Advisors Research Software 40

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.    “At a previous company, organizing development by industry resulted in a manufacturing version of our API and a banking version of our API and a healthcare version of our API and 6 others.  

Technical Advisors 59

Technical Advisors Technical Review Weak Development Team Product Research 59

Andrew Chen

OCTOBER 31, 2016

I was recently interviewed by the folks at Reforge, a new company started by my friends Brian Balfour and Susan Su focused on advanced professional education. It’s not an immediately technical or product-based experience, and yet it’s an interesting question that might actually become more and more relevant. The B t Test.

User Testing 92

User Testing Weak Development Team Technical Advisors Analytic Tools 92

The Product Coalition

MAY 11, 2022

To make up for it, Ben and Blair look at these differences, educate you on how Product Management in enterprise software works as well as guide you on how to succeed within it. Industry knowledge means having a deep understanding of your customers and your market’s unsolved problems. Establish clear metrics of success.

Enterprise 113

Enterprise User Testing Feedback Software Technical Advisors 113

The Product Coalition

JANUARY 5, 2021

How do you educate your stakeholders about the implications? Early in the transition process, it is advisable to educate them with product-related workshops on agile principles. Also, educating members from stakeholder teams to act as “liaison officers” to the product organization significantly improves cooperation.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Userpilot

NOVEMBER 1, 2021

With so many different definitions of onboarding bouncing around, ranging from " customer education " to simply "making the user feel welcome ," it's no wonder that people are struggling to articulate what onboarding really is. User onboarding is synonymous with educating your customer to get the most out of your product.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Amplitude

JUNE 8, 2017

I had become pretty active as a mentor and advisor to various startups and really enjoyed it! Social Capital’s work consists of helping solve the world’s largest problems which it does by investing in technology in sectors such as healthcare and education, and companies both within and outside of the United States.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

Intercom, Inc.

MAY 19, 2022

We wanted a deeper view into the industry, and so, we surveyed almost 300 leaders across a range of industries to discover the key trends emerging in the customer support space. Instead, we wanted to view trends in the industry. After all, while metrics help us measure the impact of our work, they only support a narrative.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104