Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools

UX Planet

APRIL 19, 2025

How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.

Generative AI

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Retain users by educating them the right way and delivering the features they actually want. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone.

Feedback Software

Userpilot

JULY 24, 2025

Userpilot gives you the tools to improve activation, drive adoption, and increase retention without writing any code. At this point, they’re usually just realizing they have a problem and starting to explore solutions. They might not even be looking for your tool yet. Turning happy customers into advocates (e.g.,

Analytic Tools

Gainsight

DECEMBER 18, 2024

For every business today, the question isn’t merely about providing answers; its about creating an empowering self-service experience that propels customers toward achieving their goalswithout leaning on your team at every turn. Customers are seeking comprehensive, deep content that empowers them to explore solutions independently.

Reporting Tools

UX Planet

MARCH 3, 2025

SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Website types and how to designthem 1.

Reporting Tools

Userpilot

FEBRUARY 13, 2025

Data visualization tools help turn your messy spreadsheets into clear, interactive insights. So where do you find the right tools? In this guide, well break down the top data visualization tools for product teams, so you can stop guessing and start making smarter, data-driven decisions. What are data visualization tools?

Data Visualization

Userpilot

JUNE 5, 2025

As a product manager at Userpilot, I’ve had the chance (and let’s be honest, responsibility) to try out major onboarding automation tools in this space. That includes Appcues, Userflow, Userguiding, and Pendo, besides our own platform. Starts at $299/month for 2,000 MAUs Appcues – Best tool for mobile onboarding automation.

Data Visualization

Userpilot

JULY 22, 2025

To make that happen, onboarding teams often have to stitch together a patchwork of tools. From duplicated messages to siloed reporting, a fragmented tech stack slows you down and breaks the very experience you’re trying to deliver. A study by Rocketlane found that 60% of companies use 4–6 tools just for onboarding.

Onboarding KPIs

Userpilot

NOVEMBER 14, 2024

A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans. As your team grows and you hire new people or other departments adopt the tool, the number of seats needed increases.

Data Visualization

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Integration : The product works well with other tools and systems.

Customer Satisfaction

Userpilot

JULY 23, 2025

Low initial engagement from students or educators Users getting lost or stuck in the platform Onboarding isn’t personalized to different user roles Lack of visibility into where users drop off How do you currently encourage feature adoption post-onboarding? The solution isn’t a bigger marketing budget.

Analytic Tools

Userpilot

JULY 23, 2025

Low initial engagement from students or educators Users getting lost or stuck in the platform Onboarding isn’t personalized to different user roles Lack of visibility into where users drop off How do you currently encourage feature adoption post-onboarding? The solution isn’t a bigger marketing budget.

Analytic Tools

Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. Through millions of appointments on billions of pieces of equipment, Salesforce Field Service powers the worlds mobile workforce. A professional with a strong grasp of app performance, security, compliance, and platform guidelines.

Analytic Tools

Userpilot

JULY 19, 2025

User persona template When you don’t have the full picture of your user base, it can be tempting to try to fill the gaps with educated assumptions instead of real data. This quantitative data reports help me create hypotheses about favorite features, goals, or common obstacles that I can confirm with other research methods.

User Testing

Userpilot

JULY 22, 2025

Fully in-house with developer resources Using a basic open-source tour library We don’t have a formal onboarding process yet We’re looking for a no-code onboarding wizard What’s most important in an onboarding wizard solution for you? Still, clunky as it was, it served its purpose as an onboarding solution.

Analytic Tools

Gainsight

JUNE 25, 2025

This is the focal point of our on-demand webinar, Unlocking Expansion: How to Spot the Signals That Customers Are Ready to Grow , featuring Taylor Johnston, Senior Director, Gainsight Advisory Services, Gainsight. Here’s where technology comes in. One critical tool for achieving this is the customer success qualified lead (CSQL).

Analytic Tools

Modus Create

NOVEMBER 15, 2024

McKinsey has estimated that AI technology could generate $60 billion to $110 billion per year in economic value for the pharma and medical-product subsectors alone. These challenges manifest in various forms, from poor data quality and reliability to inaccessible data sources, stemming from disparate systems and a lack of governance.

Research Software

Userpilot

MAY 17, 2025

Reduce churn by delivering relevant, personalized experiences: 71% of customers expect a personalized experience , and Twilios 2023 State of Personalization Report shows 56% will become repeat buyers if they receive personalized interactions. Analyze geo/language distribution in analytics tools like App Store Connect.

Analytic Tools

Gainsight

APRIL 15, 2025

This is where the hype of AI transforms into practical solutions that deliver real ROI, fundamentally altering customer engagement strategies. Discover how communities, in-app experiences, and education initiatives empower users to become self-sufficient wizards, transforming challenges into opportunities.

Reporting Tools

Userpilot

JULY 12, 2025

Get a Personalized Demo Amplemarket is an AI-powered sales platform designed to simplify outreach, automate lead generation, and streamline sales processes. However, they struggled with fragmented tools, slow feature adoption, and scattered product insights. Unscalable processes: The team had an event tracking tool developed in-house.

Data Visualization

Userpilot

JUNE 20, 2025

Looking for a good user onboarding tool and wondering if Product Fruits is the best option for your SaaS company? In this post, we’ll examine which Product Fruits competitor is the better digital adoption platform for your needs. Since software is still at early stage, there is a lot of space for improvement. Basic analytics.

Analytic Tools

Userpilot

JULY 12, 2025

The tools you use determine the depth of your behavioral segmentation capabilities. Google Analytics) We don’t have a dedicated tool yet Advanced product analytics platforms How do you communicate with users based on their actions? You have the goals, now get the tool that makes it easy. Basic analytics (e.g.,

Analytic Tools

UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. Contentsquare reports that 76% of companies using behavioral analytics identify optimization opportunities not possible with traditional analytics alone Contentsquare, 2023.

User Testing

UX Planet

JUNE 30, 2025

The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. Within this landscape, banking/financial services is a leading adopter of AI.

Data Visualization

Userpilot

MARCH 30, 2025

Track them using analytics tools that monitor user behavior and identify trends. Then, leverage data analytics tools to identify usage patterns and trends. In fact, there are many different ways to go about it: Leaderboards: Implement a leaderboard that ranks users or teams based on their activity or achievement within the platform.

Analytic Tools

Userpilot

JANUARY 15, 2025

Heres a quick look at how to send a series of well-structured automated onboarding emails to keep new users engaged and educated. On day 3 or 4 of registration, send a check-in email while encouraging them to explore the platform further. They could better show how their tool will make a user’s life easier.

Onboarding KPIs

Usersnap

DECEMBER 20, 2024

Imagine release notes that are more than text enhanced with screenshots , videos , and enhanced by feedback tools like Usersnap. In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Ready to elevate your product communication game?

Data Visualization

Userpilot

JULY 17, 2025

Your current tools and strategies determine the next best step for improving your lifecycle messaging. Mailchimp, HubSpot) We have some in-app messages, but they’re basic A mix of different tools that aren’t connected We don’t have a clear strategy yet It’s time to automate and personalize your lifecycle messaging.

Onboarding KPIs

Userpilot

MAY 30, 2025

Chargezoom , a B2B invoicing platform, struggled to keep up with its ever-increasing customer base. I was literally asking my product team to pull a report every other week of who upgraded or downgraded. Solution Chargezooms team was already implementing ChurnZero to deal with their churn problems. Cancellations were unnoticed.

Feedback Software

Userpilot

JUNE 25, 2025

They hook users with powerful core features for free, then entice the most engaged to upgrade by offering premium templates and advanced tools through in-app purchases. Know who your app’s users are, how often they engage with your platform, and their spending habits. Take Canva, for instance. If your app can create an “Aha!”

Analytic Tools

Usersnap

DECEMBER 18, 2024

Its the ultimate tool to make it happen. Usersnap Usersnaps changelog does more than list updates it visually engages , educates , and connects with users. Example: “Customize your feedback tool/survey to elevate the user experience.” Product updates arent just a box to checktheyre your chance to connect.

Data Visualization

Userpilot

MARCH 30, 2025

Plus, it connects with the web version so you can track the user experiences across mobile and web platforms. A self-service hub where users can find documentation, FAQs, and guides. Custom reports for tracking key metrics like feature engagement, session duration, and drop-off points. Useful for promotions and feature updates.

Data Visualization

Userpilot

JULY 10, 2025

Behavioral emails are personalized messages sent to users based on their activity on a company’s website, app, or third-party platforms like social media. For example, you might send a biweekly newsletter to educate subscribers about your product and share industry best practices. The frequency you choose depends on your goal.

Analytic Tools

Userpilot

JULY 24, 2025

I recently dug through inboxes from the 50+ tools we use across teams at Userpilot (PM, CS, Marketing, Growth). Which is wild because email marketing is still one of the most cost-effective channels for improving product engagement and is a powerful retention tool. See how you can improve user engagement and retention. The catch?

Customer Experience

Lenny Rachitsky

JUNE 19, 2025

Sander teaches AI red teaming on Maven, advises AI companies on security, and has educated millions of people on the most state-of-the-art prompt engineering techniques. With over 600,000 prompts collected and ongoing collaborations with OpenAI and Anthropic, Sander’s platform is at the center of real-world LLM stress testing.

Engineering

Gainsight

MARCH 31, 2025

According to Benchmarkits 2024 B2B SaaS Performance Metrics Benchmark Report , the average new customer CAC for B2B SaaS companies is $1.76, while the average expansion CAC is only $1.00. With the right tools and workflows, CS teams can help unlock meaningful expansion opportunitiesfast. What a huge difference!

Customer Experience