Alchemer Mobile

NOVEMBER 10, 2022

Unify data and simplify partner integrations with enterprise-class security and reliability. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mironov Consulting

FEBRUARY 9, 2023

But if this is a nearly-universal problem – systemic across companies and industries – there must be something more fundamental happening.  It   Note that forcing all of these requests into one system-of-record doesn’t reduce the number of items …  280 tickets/week merged into Aha!

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Userpilot

FEBRUARY 26, 2023

However, with so many analytics tools available in the market, is Mixpanel the best option for your business? In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixpanel vs Google Analytics.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Software Review 89

Mind the Product

SEPTEMBER 6, 2018

Over the years I’ve worked alongside a number of enterprise product managers in many companies. How the customer would like to buy the software (the biggest pitfall in my experience for enterprise products). I call this “building enterprise software while bypassing customer requirements at scale”.

Enterprise 139

Enterprise Customer Feedback Customer Experience Reporting Tools 139

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! WalkMe is a large, well-established, and highly-rated digital adoption platform marketed primarily for employee onboarding. WalkMe features overview + reviews. WalkMe isn’t cheap.

Analytic Tools 89

Analytic Tools Reporting Tools Software Review Technical Review 89

Mironov Consulting

JUNE 28, 2018

What’s Enterprise? Another fuzzy line divides SMB (small/medium businesses) from enterprises. Enterprise generally starts around $20k/year, and really gets going at $50k/year. When sketching out your company, it’s important to guess at your price point, marketing and selling models. $50/year What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  Fresh investments are mostly used to scale up Sales & Marketing.  Engineering  Or why this distinction is essential to their investors.  But  A very big difference.

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Gainsight

JUNE 7, 2022

Enterprise organizations are leading many of these operational innovations. And that’s why we were excited to get enterprise CS leaders together to talk about new developments in CS and trends for the future. These were some key takeaways: “Scalability starts with an early warning system,” said Manjula Talreja at PagerDuty.

Data Visualization 52

Data Visualization Enterprise Customer Feedback Analytic Tools 52

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

The Product Coalition

FEBRUARY 11, 2023

Have you ever wondered why a Go-to-Market (GTM) strategy is required when you launch a product or service? Regardless of the outcomes, I realized that I loved building businesses; However, during that time, we didn’t know anything about Go-to-Market (GTM) strategies or how to apply them when one wants to launch a product or service.

User Testing 78

User Testing Research Software Feedback Software Strategy 78

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  But if we see this as a systemic problem, it can be less about individuals.  More

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.   Now.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  This is a must-close.”

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Split

MAY 31, 2022

Yet even if they understand the value of experimentation, some enterprises hold back because of some common concerns. A common misconception is that product experimentation will require a whole new suite of tools — and possibly a whole new team of highly paid talent — in order to modernize systems and overhaul workflows.

Customer Experience 52

Customer Experience Enterprise Weak Development Team Systems Review 52

The Product Coalition

DECEMBER 11, 2023

I imagine it was something like that: Let’s say that we have an engineer named Sarah. They were a number of engineers from various companies, and some of them went to school together. In either case, eBay would evolve from being a paying customer to becoming an enterprise-grade paying customer. It was sort of a support group.

User Testing 78

User Testing Customer Experience Systems Review Enterprise 78

The Product Coalition

DECEMBER 17, 2023

Photo by Alexei on Pxhere A few months after I joined Twiggle as the VP of Product, the CEO gave me a list of competitors to review. Since we played in the e-commerce search space, the list included almost exclusively e-commerce search engines, and one was a generic search engine that seemed to be a good fit for e-commerce apps.

Technical Review 120

Technical Review Weak Development Team User Testing Systems Review 120

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. In the define stage, you are planning the MVP by sharing your vision with your engineering and product design counterparts. A day in the life of Kevin Wei, an enterprise product manager.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

UX Planet

JANUARY 11, 2024

A classic example is Amazon’s one-click purchasing system, simplifying the buying process and boosting sales significantly. ? The healthcare.gov website launch in 2013 faced severe criticism due to usability issues, damaging the perception of government digital services. ? Iterative Design Process: Embrace an iterative design process.

User Testing 75

User Testing Customer Satisfaction Research Software Product Research 75

The Product Coalition

FEBRUARY 11, 2024

Photo by Iain Kennedy on Unsplash When I was a product lead at Imperva, there was a feature that engineering kept telling me required a rewrite. But you know how it is  — temporary things tend to remain permanently , and engineering kept raising a flag that this feature needs more work. Some even need to be left untouched.

Framework 105

Framework User Testing Customer Experience Definition 105

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Mironov Consulting

MARCH 26, 2022

This back-and-forth happens in so many organizations: a go-to-market team with an inclusive ( expansive ) view of ever more products and features and opportunities – facing a builder team juggling too many commitments and doing CPR on existing under-invested products. " "We need to get a lot more done.  Engineering/Product

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Userpilot

MARCH 7, 2024

Different types of analytics tools The analytics tools available on the market are as specialized as they are numerous. Acquiring premium tools or enterprise versions is often off the table due to financial restrictions. Integrations refer to the free exchange of information between applications inside a system.

Data Visualization 97

Data Visualization Analytic Tools Reporting Tools Research Software 97

Modus Create

JUNE 18, 2021

Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence. Threat modeling is the process of understanding your cybersecurity vulnerabilities by identifying system entry points and reducing the likelihood of breaches. A source code review helps find and fix such errors. – IBM Survey.

Software Review 52

Software Review Technical Review Systems Review Development Team Review 52

eG Innovations

JULY 19, 2022

There are hundreds of monitoring tools available in the market for enterprises and MSPs to choose from. A licensed Grafana Enterprise version with additional capabilities is also available for self-hosted, on-premises installation or as managed SaaS (Software as a Service) via an account on the Grafana Labs cloud service.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. When the stock market would close at a high there would be a 50% increase in calls to request fund transfers. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Usersnap

FEBRUARY 23, 2022

SaaS product management is undoubtedly the engine that helps digital enterprises grow. How is SaaS Product Management the Central Nervous System to Product-Led Growth? SaaS product management is the integral process and execution of bringing a company’s digital product line to market (e.g. “Go-To-Market”),

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

UX Studio

APRIL 11, 2024

We have reviewed current AI design tools to understand their capabilities, strengths, and limitations so we can understand the impact AI will have on the design industry and on our work as designers. This is due to the following factors. Generative AI has taken the world by storm. Image generated with DALL-E 3.

Research Software 77

Research Software Feedback Software Customer Feedback User Testing 77

Mironov Consulting

MAY 24, 2022

 Yet somehow we don’t see this waste, or mis-attribute it to engineering process problems. I’ve written a lot about the organizational and conceptual gap between product/engineering teams and the “go-to-market” or sales/marketing side of tech companies.  (See features.  Commitments

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Thus, custom software development and engineers face the same challenges faced by the market demand. Enterprises use continuous improvement in software development or data automation solutions.

Reporting Tools 128

Reporting Tools Software Developers Software Development Feedback Software 128

Userpilot

JUNE 9, 2022

Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. If you’re considering Userlane vs. Walkme for user onboarding in mid-market SaaS – a much better alternative for you will be to go for Userpilot or Appcues instead.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Let’s dive in!

Feedback Software 81

Feedback Software Analytic Tools Research Software Data Visualization 81

Intercom, Inc.

FEBRUARY 22, 2022

As we scale, we’re working with larger mid-market and enterprise customers with more complex needs and specifications. Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

DECEMBER 25, 2023

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. Why is change management in enterprise software so hard? However, there was one big problem.

Analytic Tools 121

Analytic Tools Data Visualization Software Review Customer Experience 121

The Product Coalition

OCTOBER 19, 2020

Regardless of the stage the project is at, companies can hire remote engineering teams to create more agile workflows. Their list of services spans mobile apps and web development, Salesforce CMS solutions, digital marketing, IoT and AI, and testing and quality analysis.

Research Software 89

Research Software Technical Review Development User Testing 89