Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery. Due diligence comes first but has its origins in other engagements Modus has conducted over the years.

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Software Review Systems Review Technical Review Development Team Review 75

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

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Software Review Technical Review Systems Review Management 118

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. UPMC Enterprises Provides Deep Insight Into Product Management. And it’s CMU.”. And The Healthcare Industry.

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Healthcare Technical Review Product Management Product Manager 146

Gainsight

JUNE 7, 2022

Enterprise organizations are leading many of these operational innovations. And that’s why we were excited to get enterprise CS leaders together to talk about new developments in CS and trends for the future. These were some key takeaways: “Scalability starts with an early warning system,” said Manjula Talreja at PagerDuty. “Our

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Data Visualization Enterprise Customer Feedback Analytic Tools 52

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.   Now.

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Reporting Tools Software Review Technical Review Weak Development Team 105

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. In the define stage, you are planning the MVP by sharing your vision with your engineering and product design counterparts. A day in the life of Kevin Wei, an enterprise product manager.

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User Testing Enterprise Data Visualization Product Research 52

Split

MARCH 10, 2023

Engineers love to crank out code. Design and architecture of a system often plays second fiddle, if it plays at all. And no one in their right mind today would promote the BDUF (big design up front) model as the be-all and end-all of creating a modern, high-performance, highly available and fault tolerant system.

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Software Review Systems Review Data Visualization Document 98

Intercom, Inc.

OCTOBER 19, 2022

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. When expiry isn’t available, tool owners review and baseline access quarterly. We supplement company-wide training with role-specific training for high risk groups like Customer Support and Engineering. “We

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Data Visualization Reporting Tools User Testing Research Software 138

Modus Create

JUNE 18, 2021

Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence. Threat modeling is the process of understanding your cybersecurity vulnerabilities by identifying system entry points and reducing the likelihood of breaches. A source code review helps find and fix such errors. – IBM Survey.

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Software Review Technical Review Systems Review Development Team Review 52

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Let’s dive in!

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The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Signup to be a Mentor Today!

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Analytic Tools Research Software Enterprise Startups 60

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. These system errors increased our backlog and costs, and delayed enrollments.

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Research Software Product Management Product Manager Systems Review 153

The Product Coalition

FEBRUARY 11, 2024

Photo by Iain Kennedy on Unsplash When I was a product lead at Imperva, there was a feature that engineering kept telling me required a rewrite. But you know how it is  — temporary things tend to remain permanently , and engineering kept raising a flag that this feature needs more work. Some even need to be left untouched.

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Framework User Testing Customer Experience Definition 107

UX Planet

JANUARY 11, 2024

A classic example is Amazon’s one-click purchasing system, simplifying the buying process and boosting sales significantly. ? The healthcare.gov website launch in 2013 faced severe criticism due to usability issues, damaging the perception of government digital services. ? ✨ If You’re Not Checking UXD, You’re Gambling ?

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User Testing Customer Satisfaction Research Software Product Research 75

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Thus, custom software development and engineers face the same challenges faced by the market demand. Enterprises use continuous improvement in software development or data automation solutions. Ask yourself what can go wrong?

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Reporting Tools Software Developers Software Development Feedback Software 131

Userpilot

MARCH 7, 2024

Acquiring premium tools or enterprise versions is often off the table due to financial restrictions. Integrations refer to the free exchange of information between applications inside a system. You can test out how a paid version works within your system, or whether the free version can serve you better. Enterprise.

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Data Visualization Analytic Tools Reporting Tools Research Software 105

Usersnap

FEBRUARY 23, 2022

SaaS product management is undoubtedly the engine that helps digital enterprises grow. How is SaaS Product Management the Central Nervous System to Product-Led Growth? Specifying to the software engineering and design team what needs to be done in order to release the next iteration on time. What do I mean by this?

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Feedback Software Research Software User Testing Systems Review 59

Userpilot

JUNE 9, 2022

Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best? Read on to find out! WalkmeReviews.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 24, 2023

To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo! Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. You do it by enabling the search option in the resource center and choosing Zendesk as the search engine.

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Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists.

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Technical Review Research Software Onboarding KPIs Reporting Tools 159

eG Innovations

NOVEMBER 30, 2022

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. The resulting impact could be longer query times and rejected transactions due to timeouts. Azure SQL Managed Instance. SQL Server on Azure Virtual Machines (VMs).

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Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

Intercom, Inc.

FEBRUARY 22, 2022

As we scale, we’re working with larger mid-market and enterprise customers with more complex needs and specifications. Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

OCTOBER 19, 2020

Regardless of the stage the project is at, companies can hire remote engineering teams to create more agile workflows. Whether its a fully-functional enterprise solution you’re after, or a team to craft custom native Android and iOS apps, Rentech can help.

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Research Software Technical Review Development User Testing 89

The Product Coalition

DECEMBER 25, 2023

Why is change management in enterprise software so hard? I once had a product role where a large part of the roadmap was centered on rebuilding a massive (and slow) SharePoint based document management system into a more modern and performative tool. Why are people so unwilling to give up their beloved spreadsheets?

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Analytic Tools Data Visualization Software Review Customer Experience 124

The Product Coalition

SEPTEMBER 4, 2020

Three years later I became a web application engineer at a startup that built software for military and private industries. From Startup to Enterprise A job at a startup means a lot of responsibility. These adjustable component-based UI templates that the developers described is what most of us today would call “design systems”.

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Weak Development Team Systems Review Customer Experience Software Review 126

The Product Guy

OCTOBER 9, 2018

Management often believes that poor strategy can be made up by iterating/or pivoting execution, where operational expenditures are relatively low as compared to capital-intensive enterprises. Fortunately, I was paired with a mentor, Vikas Batra, who has several years of product management experience in enterprise telecommunications hardware.

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Weak Development Team Product Strategy Strategy Development 130

Product Talk

NOVEMBER 16, 2022

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. When I was at Meyer Sound, I was in a very central role between customers and engineers.

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Feedback Software Reporting Tools Product Research User Testing 130

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And then, it allows companies to be more enterprise-ready. How does that feel?

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Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

JANUARY 28, 2020

In fact, with Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone, serving more than 25,000 users in over 2,000 different enterprise companies worldwide. A centralized solution. Lead generation.

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The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? combined with carefully carried out due diligence?—?can stock purchasing, for instance?—?is

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Banking Development Team Review Software Review Technical Review 94

The Product Coalition

MARCH 29, 2018

Yet most of the product community’s dialogue centers around the relationship with product and engineering. Just as Product enables Engineering to be successful with prioritization focus, line of sight to future, quality specs and usable design, Product’s job is also to enable Sales to succeed. I never assume I know all the answers.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

eG Innovations

DECEMBER 15, 2022

Change tracking and controlled change ensure that there is a record of the state of a system and if issues arise the cause can be linked to effects. “APM tools and agents are already deployed across the most critical applications inside large enterprises. The resource increase is not due to a change in traffic.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

Tyner Blain

AUGUST 10, 2023

Lack of Purpose I’ve spent several years doing organizational transformation work for large enterprises. Yes there are opportunities to improve engineering practices, team structures, and project management cadences, but the principle benefits will come from removing the waste associated with building the wrong things.

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Systems Review Customer Experience Software Review Weak Development Team 52

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The challenge to the product managers is to translate these into a more functional plan for our engineering team. Second Attempt.

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Feedback Software Analytic Tools Technical Advisors Strategy 148

Userpilot

FEBRUARY 21, 2023

The majority of Heap's clients are large enterprises, like Uber or Salesforce. G2 reviewers give Heap an average score of 4.3, For example, James, a Senior Product Manager, writes: Heap is great for getting answers quickly on user behaviors without needing to spend engineering effort. Heap vs Pendo: Heap Review.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Iteratively Blog

MARCH 15, 2020

Data Eng Weekly (formerly Hadoop Weekly) brings you the week’s top news in the data engineering ecosystem. It keeps you informed on the latest data engineering-related open source and cloud news across batches (e.g. Apache Kafka), distributed systems, and much more. ? 1 The Data Engineering Podcast. Podcasts. #1

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