Intercom, Inc.

MARCH 16, 2022

“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.

Software Review 118

Software Review Technical Review Systems Review Management 118

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Most companies use all 3 strategies to some extent.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. UPMC Enterprises Provides Deep Insight Into Product Management. And it’s CMU.”. And The Healthcare Industry. I was ready.”.

Healthcare 146

Healthcare Technical Review Product Management Product Manager 146

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  ”)  Building software is a complex intellectual team exercise, not simply reading specs or typing. 

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). I admit that in the past, I have been soured on “strategy” as a discipline.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Guy

APRIL 9, 2019

Journey Into the World of Strategy. The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. After all, many product managers tend to treat a strategy as something that’s scared and driven top-down from the executive management level.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. What to do?

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

Gainsight

JUNE 7, 2022

Enterprise organizations are leading many of these operational innovations. And that’s why we were excited to get enterprise CS leaders together to talk about new developments in CS and trends for the future. Quantify and Templatize Executive Business Reviews . Here are seven of the most important things we learned.

Data Visualization 52

Data Visualization Enterprise Customer Feedback Analytic Tools 52

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Gainsight

OCTOBER 14, 2022

This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight. Hayer and Van Lew sat down with Chris Bohle, Director of Value Consulting and Strategy at Gainsight, to talk about all things ROI—specifically how customers see a return on their investment in your solution. That’s the groundwork of it.”

User Friction 52

User Friction Engineering Customer Experience User Testing 52

Gainsight

MARCH 15, 2023

For CS teams, efficiency means working smarter and doing more with less—accelerating the current drive toward digital strategies like community, self-service, and more. to discuss how businesses can become more efficient and fight uncertainty by leveraging digital strategy. They’re not a point-in-time strategy. Let’s dive in.

Customer Experience 52

Customer Experience Research Software Strategy Development Team Review 52

Userpilot

FEBRUARY 29, 2024

Hotjar is a product analytics software best known for its heatmaps and session recording tools. Totango is a customer analytics software focused primarily on customer success and churn reduction. UXCam is a product analytics software optimized for mobile customer insights. Enterprise. Starts at Silver’s $199/month.)

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Alchemer Mobile

AUGUST 25, 2020

We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. We’re seeing companies hire Chief Experience Officers and Chief Customer Officers to help lead innovation and strategy around the customer experience. So, why the growth?

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. In the define stage, you are planning the MVP by sharing your vision with your engineering and product design counterparts. A day in the life of Kevin Wei, an enterprise product manager.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

UX Studio: Product Management

NOVEMBER 24, 2020

Aplana is a privately held software development company that has been on the market for 20 years. Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . Wandr studio. Echo & Co. Design First. Fuzzy Math.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Mironov Consulting

MARCH 9, 2024

  Asking Engineering to size 250 things so we can choose 20 that show “high theoretical ROI” on our spreadsheet is a criminal waste of their time.)    To be useful, Count The Digits and similar heuristics fit into a larger framework where we have strong customer insights and thoughtful goals/strategies/OKRs.

User Testing 59

User Testing Reporting Tools Customer Experience Technical Review 59

Product Warrior

SEPTEMBER 10, 2016

Reviewing product strategy to design a growth engine for established business is a common ask of product leadership, although few businesses achieve it. This post shows you where do you start so you can design powerful and successful growth engines? Served Needs , what needs of consumer do you not serve?

Engineering 45

Engineering Strategy Software Review Workshop 45

eG Innovations

DECEMBER 15, 2022

“APM tools and agents are already deployed across the most critical applications inside large enterprises. The eG Enterprise alarm history showed many alerts relating to high CPU usage on the JVMs hosting the affected applications (see Figure 2). The resource increase is not due to a change in traffic. This was easy.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Mind the Product

MARCH 23, 2017

We’re delighted to announce our first three speakers, who will share their unique insights on building products in SaaS, how to be more creative and innovative, and how to change enterprise culture; Tickets are on sale now! The post Innovation, SaaS, and Enterprise: Announcing the First Three Speakers for #mtpcon London!

Research Software 81

Research Software Enterprise User Testing Workshop 81

The Product Guy

MAY 15, 2017

In a recent live stream from one of our mentors of The Product Mentor , Dustin Levy, lead a conversation around “Product Strategies for Non-Strategists”. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Vikas started his career as software developer with Siemens.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Basics of Product Management

JULY 21, 2020

We will review each smart glass available today, including the newest entrant, Jio Glass. The right product strategy is necessary to make the smart glass product a success. Based on an effective product feedback loop , Google Glass enterprise edition 2 was launched in mid 2019. The wearable tech didn’t really take off.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? billion in 2020 to $307.3 billion by 2026.

Feedback Software 130

Feedback Software Research Software Reporting Tools User Testing 130

Userpilot

SEPTEMBER 25, 2023

TL;DR A PLG motion is a growth strategy focused on using the product itself as the main driver of growth. It’s a popular strategy in the enterprise software space. A product-led growth (PLG) motion is a growth strategy that focuses on the product itself as the main growth driver. Let’s dive in!

Analytic Tools 90

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 90

Userpilot

MARCH 7, 2024

Acquiring premium tools or enterprise versions is often off the table due to financial restrictions. Uncover what actions users take, how marketing strategies bring conversions, or where users interact most with your product. Enterprise. Pricing Google Analytics 360 is only available to enterprises. Reverse ETL.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Research Software 98

Userpilot

FEBRUARY 21, 2023

The majority of Heap's clients are large enterprises, like Uber or Salesforce. You need to install a snippet of tracking code at the top of your site and Heap does the rest. G2 reviewers give Heap an average score of 4.3, Customers praise Heap mostly for its easy and code-free set-up and intuitive user interface.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

UX Planet

MARCH 7, 2024

This is a reality for many organizations that leap into building an in-house design team without integrating Design Ops into their strategy. How Hiring an Outsourcing Agency Solves Design Ops Dilemmas It’s clear that the cost of building and maintaining an in-house design team extends far beyond salaries and software subscriptions.

Feedback Software 52

Feedback Software Research Software Customer Experience Customer Feedback 52

Business of Software Conference

DECEMBER 14, 2023

As Gail Goodman said in her 2012 BoS talk, ‘ The Long, Slow SaaS Ramp of Death ’, these are all just mirages along the pathway to software company profitability. He connects this story to building a software company. What this means is, if you’re Adobe, you don’t have a choice but to buy a code review tool from us.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

The Product Coalition

DECEMBER 25, 2023

Why is change management in enterprise software so hard? Users want to use software that will make it easy to collect data. Software developers usually don’t want to work in Microsoft Sharepoint. I interviewed up to ten internal super users who would each review one hundred and twenty SharePoint documents a day.

Analytic Tools 123

Analytic Tools Data Visualization Software Review Customer Experience 123

Modus Create

APRIL 27, 2020

In our experience, React is the most desired front end JavaScript framework for enterprises. Unlike many other frameworks, React is focused on a specific goal – view rendering – leaving software architects the flexibility to finely tailor the rest of the ecosystem. Allow yourself time to vet and review references.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Mind the Product

DECEMBER 13, 2018

He is the co-author of the award-winning book Lean UX and the Harvard Business Review Press book Sense & Respond. He started his career as a software developer, founded a digital media agency in the mid 90’s and has held various roles in marketing, eCommerce, business management and sales.

Analytic Tools 149

Analytic Tools Workshop Data Visualization Government 149

Userpilot

JULY 29, 2021

A popular strategy for segmenting new users involves carrying out a micro-survey on the welcome screen after a user signs up. Luckily, some of the strategies used to make video games engaging can be applied in SaaS and make the customer experience more engaging and fun for the user. Video games are engaging hence very addictive.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Since you need the right tools to follow a customer insights strategy.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. The teams she coaches are from both early-stage startups and multinational enterprises in different industries. 6-step strategy for retaining more customers. out of 5 stars.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

SEPTEMBER 4, 2020

Three years later I became a web application engineer at a startup that built software for military and private industries. From Startup to Enterprise A job at a startup means a lot of responsibility. I shared my software development knowledge with them and we established mutual understanding and trust. the end users?—?but

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

ProductPlan

JANUARY 28, 2022

Let’s say your company sells enterprise SaaS solutions. That gives your enterprise buyer the chance to pick and choose. Again, imagine you sell B2B software tools. How Do You Create a Product Consolidation Strategy? If not, your product consolidation strategy is not viable. To charge a higher price point.

Research Software 80

Research Software Weak Development Team Customer Experience User Testing 80