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Navigating the Shift to Digital CS to Achieve Efficiency and Scale

Gainsight

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

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Explicit vs Implicit Tracking: The Pros and Cons Explained

Userpilot

Two methods of tracking customer data are implicit data event tracking and explicit tracking. TL;DR Explicit event tracking monitors specific user actions on digital platforms to understand behavior and guide improvements. Explicit event tracking allows for customized, efficient data collection focused on specific needs.

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Digital Sustainability: A Growing Frontier in Software Development

The Product Coalition

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

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Digital Transformation Strategies for Enterprises: Key Elements

The Product Coalition

In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service. Consider factors like scalability, security, compatibility, and potential impact on existing systems. Popular options include: 1.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. This saves companies valuable time and resources. Apptentive.

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Edmond Lau and Jean Hsu on engineering more leaders and better working relationships

Intercom, Inc.

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

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How to Benefit From Big Data Analytics: 7 Real-World Examples

The Product Coalition

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” This field continues to develop as data engineers seek to integrate the enormous quantities of complex data generated by sensors, networks, transactions, smart devices, and other sources.