Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Search Engine Optimization (SEO) allows companies to reach more users with their content. Which growth strategy is right for your SaaS product? Let’s dive right in!

Feedback Software 86

Feedback Software Analytic Tools Research Software User Testing 86

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Here, Pranava discusses our engineering principle “Make it feel personal”. Why is this principle important to teams at Intercom?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

BrainMates

SEPTEMBER 19, 2022

But just like any other sector, the modern workforce is changing rapidly to embrace the advantages of the latest technology to improve processes and efficiencies – making the lives of both employees and employers easier. The intuitive and powerful software caters to the full employee lifecycle, from recruitment to retirement.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Intercom, Inc.

OCTOBER 13, 2022

We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before. First, though, a few quick housekeeping items.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. So over the years, we’ve been able to build internal tools to cater to our team needs. By capturing related conversations in one place, we’ve drastically reduced the amount of time and tools people needed to gather customer insights.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Technical Review 84

Gainsight

MARCH 7, 2022

In fact, Tandon goes one step further: “[The] CS team should be the engine of growth for new products/features.”. Too often there is finger-pointing and/or radio silence,” said one Head of Customer Experience at a private SaaS company. We focus on adoption, product feedback, customer engagement (through advisory boards) and more.”.

Customer Feedback 103

Customer Feedback User Testing Customer Experience Onboarding KPIs 103

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Userpilot

APRIL 30, 2020

All SaaS companies live and die by their ability to lead their customers to ongoing success. In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS . What Does Product Service Management Look Like for SaaS Teams? Ready to get started? .

Reporting Tools 70

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 70

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Engineering and Product are written off as intellectual time-wasters. Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Intercom, Inc.

APRIL 9, 2020

That means brick-and-mortar shops are learning on the fly to take their businesses digital, and folks at home are pushing their utilities and SaaS products to the brink. I’m super proud to lead our army of support specialists and support engineers across the world with the help of an amazing management team, which includes Bobby and Ruth.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

MAY 24, 2018

Why does Matt see free products as a tool for growth ? For those not familiar, Clearbit is a data platform around people in companies. We actually had three engineers and three people that we categorized as growth, which included sales, marketing, customer development, product development and ideation. Matt: Correct.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

PMLesson's Ace the PM Interview

OCTOBER 30, 2019

We talk to Sid Panjwani , an Exponent alumni, on his journey through various internships, spanning Engineering, Growth, and Product Management. I’ve been interested in working in technology since the time I was a kid. Sid is currently a senior at Vanderbilt University, finishing his degree in Computer Science.

Engineering 45

Engineering Feedback Software Product Management Product Manager 45

Intercom, Inc.

MARCH 14, 2018

Work on how you’ll pitch and describe the solution in a way that makes the most sense for your users. Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. Your solution should be the only incentive needed. Evaluate the findings.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Ready to turn your support function into an engine for growth for your entire business?

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Mironov Consulting

DECEMBER 2, 2019

Engineering). I’m a rabid supporter of long-term-committed whole product teams: we assemble a two-pizza group of developers, designers, product folks, and test automation engineers who will stay on their assigned product through many releases and nurture it. Not surprisingly, the general answer is “it depends ” on lots of factors.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Intercom, Inc.

JANUARY 16, 2019

If you want to build a revenue engine that will fuel long-term growth, you need to build and scale your sales org with intention. question becomes even more pressing given the trend toward “bottom-up” product adoption – i.e., offering a given product for free or without a formal top-down sales motion, as is common with SaaS.

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Weak Development Team Data Visualization Strategy User Testing 156

Pragmatic Marketing

DECEMBER 20, 2019

Sprout Social , which develops social media management, advocacy and analytics software for businesses, has mushroomed to 500 employees in its short, nine-year history.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Sprout Social , which develops social media management, advocacy and analytics software for businesses, has mushroomed to 500 employees in its short, nine-year history.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Amplitude

NOVEMBER 1, 2018

It doesn’t make sense for you to come to me and say, “I want to scrape all of your data and serve it within my app” unless there is some sort of benefit for me. When those cohorts are targeted with marketing campaigns, Braze sends us system events, which allows customers to understand those events in the context of their app.

Feedback Software 83

Feedback Software User Testing Weak Development Team Customer Feedback 83

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. Everyone knows that hiring engineers is really hard. of engineering where I lead the people and processes side for the engineering team. Alex Yang: The company where we work builds technology to fight global poverty. Elpie Bannister // Former Director of Talent, Simprints.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

SEPTEMBER 8, 2021

Despite attending university at Santa Barbara, not too far from the mecca of tech that is Silicon Valley, Maggie never thought she would end up working in technology. Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Userpilot

APRIL 30, 2020

All SaaS companies live and die by their ability to lead their customers to ongoing success. In this article, we’re going to explore: What product management and customer success typically looks like for SaaS . In this article, we’re going to explore: What product management and customer success typically looks like for SaaS .

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

ProductBoard

NOVEMBER 15, 2017

productboard , the all-in-one product management solution, launched today on Product Hunt the Portal , an all-new interface that bridges the divide between the product teams and marketplace. But we’d be remiss not to mention the growing number of roadmapping utilities and user feedback forums on the market.

Customer Feedback 45

Customer Feedback User Testing Weak Development Team Feedback Software 45

Mironov Consulting

DECEMBER 31, 2017

Hint: this is how engineers would approach prioritization and roadmapping in an unemotional world of perfect information and fully aligned organizational goals. And we [product managers] are often too shy or subtle to give them really clear feedback about their requests. It certainly feels that way. I often make mistakes.

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Roadmap Fractional VPE CTO Coach Data Visualization 92

Bain Public

NOVEMBER 4, 2018

Organizations don’t always wants product managers to align product (or technology) initiatives with the business strategy. As a Product Manager you are then asked to plan timing, align resources and direct the engineering team to execute. Engineers will estimate wrongly. Involve others in the solution finding process.

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

The Product Coalition

JANUARY 25, 2019

In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Many companies may only have a single PM per 5–9 or more engineers. This can be quite different than engineering or sales roles which are often in steady demand. Hear the positive and negative feedback.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Bain Public

JANUARY 11, 2022

In addition, this encompasses the tools the product team will use to store all roadmap related information. Additionally, engineering and QA teams (even though a department of their own) will need to be counted on for writing and shipping code. SOAP TM ) for strategy and goal alignment, tools, analysis and data, personas, UX/UI code.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., “A PM who’s a former engineer needs to realize that he or she is just that – a former engineer. . Can they speak intelligently about technology fundamentals?

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Technical Review User Testing Product Management Product Manager 60