Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. Flexible instance discovery using tags allows targeting only specific groups of instances.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Intercom, Inc.

OCTOBER 13, 2021

The team spent most of its days dealing with minor issues that arose within our system, constantly working reactively instead of looking at the underlying problems and proactively strengthening the infrastructure – we simply didn’t have time. Our Data Infrastructure team is small, so engineers would generally work on projects individually.

Data Visualization 129

Data Visualization Analytic Tools Systems Review Engineering 129

PMLesson's Ace the PM Interview

JANUARY 12, 2021

These are program sense, cross-functional partnerships, behavioral, and system design questions. Of the four, many find the system design questions to be both the most challenging and the most significant for your chances of an offer. So what is system design after all? What is System Design? Let's get to it!

Technical Review 52

Technical Review Systems Review Software Review Software Engineering 52

Lenny Rachitsky

FEBRUARY 22, 2024

She previously served as vice president of product data science and engineering, and as vice president of data and insights, at Netflix. Before Netflix, Elizabeth was vice president of science at Lyft, chief operating officer at Nuna, a trader at Merrill Lynch, and an economist at Analysis Group.

CTO 88

CTO Feedback Software Analytic Tools Data Visualization 88

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Product Innovation Educators

NOVEMBER 20, 2023

We found by having a group dedicated to innovation, we can bring together the right people to operationalize innovation. [6:51] 8:19] How has InnovationOps helped with alignment between different groups? Everyone has a seat at the table, so ideas can come from anywhere—engineering, product development, sales. Create the future.

Research Software 102

Research Software User Testing Government Systems Review 102

The Product Coalition

DECEMBER 23, 2021

And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. The revenue aspect also matters. Annoying and all-too-familiar, isn’t it?

Weak Development Team 169

Weak Development Team UX User Testing Technical Review 169

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software. The talent.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? What’s the right way to do this in your company?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Talk

SEPTEMBER 1, 2021

Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. The “really close” category includes the product and engineering teams. In other words, Lisa needs buy-in from the product and engineering teams in order to get anything built. Engineering.

Product Research 218

Product Research User Testing Technical Review Data Visualization 218

Product Innovation Educators

MAY 22, 2023

The engineering team works on progressing the product but doesn’t communicate information back up to product management or executive groups. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems. We had a lot of feedback from focus groups and call centers.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Intercom, Inc.

JUNE 9, 2021

We had a group of new hires ready and excited to join Intercom the following Monday, expecting to meet lots of folks in the office, join brainstorming sessions in a conference room, and grab a nice cup of coffee or a cold beer at a local bar with their new teammates after work. Support elements . You can never play too many games .

Feedback Software 253

Feedback Software Customer Experience Systems Review Presentation 253

The Product Coalition

OCTOBER 19, 2020

As you assemble your team, take special care to select a diverse group of subject matter experts. Next, distribute a stack of sticky notes to each group member (or use Google’s Jamboard if you’re remote). Thus, it might be wise for us to create a sales system for smaller dealers (or even individual sellers).

Technical Review 160

Technical Review Analytic Tools Research Software Automotive 160

Usersnap

FEBRUARY 23, 2022

SaaS product management is undoubtedly the engine that helps digital enterprises grow. Saas PMs are a key customer group, and consistently offer us very valuable insights to improve our product. How is SaaS Product Management the Central Nervous System to Product-Led Growth? What do I mean by this?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create granular content. Let’s dive in!

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Intercom, Inc.

APRIL 28, 2020

. “We have regularly put forward opinions and ideas and beliefs on the nature of product design” A lot of that consideration happens as part of the process by which we build product – the discussion and debate among product managers, designers and engineers leads to a constant testing and refining of beliefs and opinions.

Feedback Software 129

Feedback Software Software Review Systems Review User Testing 129

Intercom, Inc.

APRIL 2, 2018

You’ve carefully justified your choice of programming language and why you just need to use a complex gossip protocol to build the system – it is theoretically the “best” language, but it’ll be tricky to get right (and yet really fun to build). Collaborate with your working group in front of a whiteboard.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

Product Bookshelf

FEBRUARY 27, 2016

Invisible Engines: How Software Platforms Drive Innovation and Transform Industries by David S. “Invisible engines” are software platforms, software which makes services available to other software through Application Programming Interfaces. Evans, Andrei Hagiu, and Richard Schmalensee.

Engineering 48

Engineering Software Review Systems Review Magazine 48

Split

MARCH 10, 2023

Engineers love to crank out code. Design and architecture of a system often plays second fiddle, if it plays at all. Many groups have shown huge gains and happy customers from Agile approaches; we’re not here to denigrate that. It’s important to take your medicine of system design. Why Care About Software Architecture?

Software Review 98

Software Review Systems Review Data Visualization Document 98

Intercom, Inc.

OCTOBER 19, 2022

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. When expiry isn’t available, tool owners review and baseline access quarterly. We supplement company-wide training with role-specific training for high risk groups like Customer Support and Engineering. “We

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

The Product Coalition

JUNE 11, 2023

Unfortunately, despite their effectiveness, few employers make use of cognitive tests, maybe due fear it turns them off, or sensitivity to accusations of systemic bias. Bias hires toward formerly technical people because they communicate better with the engineers and they also can translate technical details into lay terminology.

Product Research 133

Product Research Technical Review Data Visualization Product Management 133

Product Talk

NOVEMBER 16, 2022

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. When I was at Meyer Sound, I was in a very central role between customers and engineers.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

The Product Coalition

DECEMBER 5, 2019

However, they are mostly addressing data-scientists or -engineers, which are, of course, the first personas that feel the pain of managing multiple models. Personas SRE / DevOps Data Engineers Data Scientists Data Science Managers Product Managers CEOs Investors We can divide this list into two parts.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Split

JUNE 21, 2023

Overview of Feature Toggles Feature toggles work by allowing developers to turn certain features on or off at any given time, for any user or group of users, depending on their needs. Second, organizations should aim for minimal system impact when deploying feature flags.

Software Review 95

Software Review Data Visualization User Testing Customer Experience 95

The Product Coalition

MARCH 8, 2024

In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service. Consider factors like scalability, security, compatibility, and potential impact on existing systems.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Review company documents and presentations. Do your research.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Product Innovation Educators

MAY 28, 2018

It is a study group approach you can facilitate with a group of product people in your organization. My guest calls them Group Directed Learning experiences. It is also a tool I have been using for many years with groups. 2:55] What is a self-directed learning group? 7:00] How are you using these groups?

Product Research 48

Product Research Research Software Product Management Product Manager 48

Product Innovation Educators

NOVEMBER 30, 2020

He currently serves as the senior product manager for Fujifilm’s inkjet technology integration group, which designs and produces Nano-technology products for industrial applications. . Choosing the right group of products to achieve balance. That could be a simple pass-fail scoring or a more complex system. [8:21]

Systems Review 114

Systems Review Technical Review Product Management Product Manager 114

Product Innovation Educators

DECEMBER 23, 2019

You, your group, your company, and many other companies likely share a similar problem. To get more projects done, you need to optimize the workflow of your system. Just because the system can handle more work doesn’t mean that more work will promote the best flow of work. Better projects faster.

Analytic Tools 85

Analytic Tools Systems Review Framework Data Visualization 85

People-First Product Leadership

FEBRUARY 12, 2024

At the base level, it often comes down to credit (an individual did XZY) vs collaboration (a group did XYZ). As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews. I’ve found it isn’t always the case.

Artificial Inteligence 52

Artificial Inteligence User Testing Product Management Product Manager 52

The Product Coalition

JULY 10, 2020

In other words: If two teams are building a part of an application separately, that system will probably have two components, introducing dependencies and additional communication overhead. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. “The customers and their needs are completely missing from the systems we use. But the customers and their needs are completely missing from the systems that we use.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

MAY 7, 2023

The company introduced a new Intelligent Assistant system that responds to the driver’s commands. However, speech identification of children is a difficult task due to the paucity of accessible training data. Consequently, more businesses are considering implementing automatic speech recognition features.

Technical Review 107

Technical Review Technology Telecommunications Data Visualization 107

UX Planet

FEBRUARY 19, 2024

I have grouped the examples into three types of design portfolio introductions based on length. Xiaoxue Zhang , Uber Currently working at Uber, focusing on Machine Learning and Design System. Xiaoxue Zhang , Uber Currently working at Uber, focusing on Machine Learning and Design System. I design systems.

UX 92

UX Technical Review Customer Experience Weak Development Team 92