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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide.

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How Automatic Speech Recognition Drives Future Voice Technology

The Product Coalition

Thanks to the ongoing development of Automatic Speech Recognition technology, we are rapidly approaching the potential future scenario. As is often the case with technology, our question is “what’s next?” ASR (Automatic Speech Recognition) is the technology that facilitates this change. The answer is the human voice.

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Technical Women Are Software Managers

Johanna Rothman

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Yes, the Computer Science curriculum had several required Hardware Engineering classes. Women Quickly Dropped out of Studying Computer Science.

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SaaS is Helping to Re-engineer the Caregiving Service in Farming

The Product Coalition

Table of Contents The Story Begins in Iowa ; Joining the Family Business ; Creating the Solution ; Making the Product ; Technical Challenges ; Moving To the Market ; Founder Tips ; Conclusion. He went abroad, studied in Spain, and then came to New Orleans, where he was taught international business.

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What Does a Security Engineer Do?

PMLesson's Ace the PM Interview

This article is part of our series on Security Engineering. If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. It is currently one of the most in-demand tech positions. In this article, you'll learn: What Is a Security Engineer?

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Guide to the Software Engineer Career Path

PMLesson's Ace the PM Interview

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

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Using Qualitative Feedback to Scale Efficiency – How Hunter Engineering  Improved Communication across Teams

Usersnap

Today, we’ll look into the challenges that Hunter Engineering encountered when relaunching an internal CRM and how their solution impacted the teams involved, including development, marketing & sales. Introducing Hunter Engineering Hunter Engineering is a U.S.-based Let’s dig in. While they are based in the U.S.,