Userpilot

APRIL 16, 2025

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. Meanwhile, you gain actionable insights into common pain points, enabling you to refine product features and reduce friction. Self-service features like knowledge bases or in-app resource centers help users solve simple questions on their own.

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Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. Knowledge base. Let’s get you started! Resource center.

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Userpilot

DECEMBER 30, 2024

Another useful feature is HelpBar, which lets you add search functionality to your product in a few clicks. With it, you can easily connect your knowledge base, developer documentation, and other resources to a search bar within your product. Thats a whopping amount and only suitable for enterprises. The best part?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

OCTOBER 28, 2024

A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. A good by-product of this is that you’ll also have fewer support tickets… I think we can call that a win-win, don’t you? Customer tier (enterprise vs. free trial). Not sure how to prioritize?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

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Userpilot

MARCH 5, 2025

Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data. You can include feedback widgets to collect feedback passively, checklists to walk users through specific processes, or integrations with knowledge bases to leverage existing documentation.

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Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

DECEMBER 31, 2024

That, in turn, lets you cater to your user bases diverse learning needs. You can include the following types of modules in your in-app help center: Links: You can send your end-users to external URLs, such as knowledge base articles, webinars , or documentation. Integrate Userpilot resource center with knowledge base.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

The Product Coalition

MARCH 3, 2023

Factors such as the price of the product or size of the company purchasing can have a noticeable correlation with the time required for the evaluation phase — think large enterprises deploying expensive solutions company-wide compared to a freemium mobile app. Using a trial version of your software is part of the evaluation phase.

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Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JANUARY 27, 2022

If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. 4 strategies for product managers to reduce churn.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JUNE 5, 2025

As a product manager at Userpilot, I’ve had the chance (and let’s be honest, responsibility) to try out major onboarding automation tools in this space. In this post, I’ll walk you through how these tools compare based on actual, hands-on use, not just pricing tables and feature checklists. Starts at $240/month for 3,000 MAUs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 30, 2024

Shopify enables product management, payment processing, and landing pages for seamless e-commerce operations and growth. Quickbooks and Xero are accounting SaaS products that help you send invoices, track expenses, and process payroll. They are especially useful in enterprise environments. Zendesk ticket dashboard.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

MARCH 18, 2025

As product managers, the challenge goes beyond delivering consistent cross-platform customer experiences. WalkMe WalkMe excels in enterprise-level digital adoption and automation but requires coding knowledge for complete setup and customization. Are there dedicated customer success managers?

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Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

NOVEMBER 16, 2021

Appcues has 3 main pricing plans: Essentials, Growth and Enterprise. Appcues pricing is divided into three plans: Essentials for $249, Growth for $879, and Enterprise with custom pricing. Appcues has 3 pricing plans: Essentials, Growth, and Enterprise. It’s affordable and fully equipped to meet your product needs.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. SaaS tools are the industry's biggest open secret. Source: ClickUp.

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Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

MAY 27, 2025

Product managers juggle a lot: customer feedback and customer surveys, behavior analysis, roadmapping, prototyping, documentation, and project management. This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. It’s a demanding role!

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Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. SaaS owners and product managers are busy people. You can implement a knowledge base and provide on-demand support to help your customers solve their own problems. Why is customer activation important?

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Analytic Tools Feedback Software Research Software Data Visualization 98

Mironov Consulting

AUGUST 27, 2017

Drucker* makes a key insight that I think is essential for product managers: especially in B2B markets, some customer-facing groups deal with the world one account at a time , while product folks and development organizations deal with customer segments as a whole. ” Product Manager says: “Hmmm.

User Testing 78

User Testing Banking Reporting Tools B2B 78

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated onboarding is more suited to driving personalization at scale or if your product is in a state of flux.

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Userpilot

OCTOBER 25, 2022

Moreover, its analytics dashboard updates only every 12 hours, which can hinder your product managers from making data-driven decisions based on customer engagement data. Whatfix and Chameleon are good solutions for enterprises that look for a 2-in-1 solution for customer engagement *and* employee onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

PMLesson's Ace the PM Interview

JULY 13, 2020

Product Managers are often called “Product CEOs” or “Mini GMs”, but they rarely have direct control over the inputs that lead to successful products. Shipping product to real users. Product School's Product Management Certification Founded in 2014, Product School boasts a community of 1 million+.

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Userpilot

APRIL 14, 2023

Pendo Pendo is one of the most established product adoption platforms, which works on both web and mobile apps. Best for: enterprise-level clients that require advanced analytics functionality to inform their digital adoption process. It’s used for both employee onboarding as well as new user onboarding for SaaS products.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 21, 2023

Are its features worth the money, or are there better alternatives for your product management team? It offers three pricing plans : Growth, Traction, and Enterprise, with a free demo on booking. UserGuiding is a cloud-based digital adoption and user onboarding platform. How good is UserGuiding analytics for your SaaS?

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Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Selling SaaS products with a transactional sales model is still a lot easier than going for enterprise customers though.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Lenny Rachitsky

FEBRUARY 20, 2024

This means anyone on our team can write well, whether they’re a product manager, designer, or engineer.” ’ I literally took our persona documents, made it a PDF, uploaded it to the GPT (as knowledge), and made a GPT to talk to our personas. ” — Diego Zaks , VP of design at Ramp 2.

Data Visualization 139

Data Visualization Reporting Tools ChatGPT Customer Experience 139

Userpilot

OCTOBER 17, 2023

When it comes to creating a product strategy, collecting customer insights is essential to answer important questions about your users and how your product fits their needs. You can tailor your products and services to meet user’s individual needs. Tracking knowledge base interactions with Userpilot.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

JANUARY 21, 2021

Product onboarding is just one of the emphases for Whatfix, but this service has all the functionality you’re ever likely to need (except analytics). But an Enterprise focus makes it unsuitable for smaller businesses. Whatfix is firmly aimed at an Enterprise market , which is reflected in the scope and complexity of the service.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JULY 24, 2023

Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. Pricing: You can connect to Zendesk for free as long as you subscribe to one of the Userpilot plans: Starter, from $249/month Growth – custom pricing Enterprise – custom pricing G2 rating: 4.6/5

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Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JANUARY 20, 2025

This guide thoroughly explores all these as well as the best product tour software for different budgetary needs and product management goals. What are the best product tour software tools? Product tour software is any tool used to build product guides to onboard new users. Pendo Pendos Visual Design Studio.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

ProductPlan

FEBRUARY 15, 2022

Product operations is an increasingly important part of the product ecosystem. This supporting function enables the success of the product management team. As product operations staffing matures, so has the range of titles, responsibilities, and career pathways in this discipline.

Data Visualization 98

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Userpilot

MARCH 31, 2023

Analyzing the experiment results will help you understand how customers engage with your product. As a product manager, you can run A/B experiments and iterate your onboarding processes to drive adoption goals and prevent churn. Users also feel accomplished when they fix an issue using your knowledge base.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

DECEMBER 6, 2021

Mid-sized SaaS businesses with product teams: At $249 a month, Userpilot is going to be expensive for really small startups. Employee and mobile onboarding: Userpilot only works on your own product (not third-party software) and on responsive web apps. It’s an all-rounder rather than a specialist.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JUNE 29, 2022

Customer segmentation software is a tool that allows you to segment customers based on shared characteristics such as their in-app behavior, the NPS score, completed milestones in the customer journey, etc. Price is more suitable for mid-market and enterprise companies. Enterprise plan upon request. Insufficient knowledge base.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Userpilot

JULY 31, 2023

ShoutOuts are in-app messages for customer communication – they are excellent for bringing software end users up to do with product updates and providing additional information about features. You can also attach a video tutorial , add a knowledge base document, or link to another page in the ShoutOuts. Userpilot pricing.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

MAY 30, 2023

Plus, it’s on the expensive side, and users have to go through a steep learning curve to truly adopt the product. Stonly is a budget-friendly option that enables its users to create helpful knowledge bases. and that want a tool primarily for the Knowledge Base use case. What is Chameleon best for?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

TL;DR Pendo stands out as a robust digital adoption platform offering remarkable analytics , in-app feedback capabilities, and features for product adoption. Its target audience mainly consists of enterprise users, and it likely possesses the most advanced analytics among the tools discussed in this article. What is Pendo best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 27, 2023

However, some users have mentioned limitations in analytics and customization options HelpScout is a user-friendly customer support platform with a collaborative inbox, knowledge base, and chat features. Userpilot is a powerful product adoption and user onboarding platform. What is Whatfix best for?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52