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Managing high availability at Intercom

Intercom, Inc.

This is why our customers – from small startups to massive, complex enterprises – put their trust in us. We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. We manage risk and respond instantly when things go wrong.

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485: How product managers can navigate “Big-Bet” transformations – with John Rossman

Product Innovation Educators

Summary of some concepts discussed for product managers [2:41] What advice have you received that helped you think about how to have more successful influence in the organization? Big Bets typically happen at the enterprise level but can happen at the team or product level. 25:12] Accelerate risk and value. .” – Michelangelo Thanks!

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Top 10 Characteristics of an Enterprise-Class IT Application and Infrastructure Monitoring Tool

eG Innovations

What is ‘Enterprise Class’? Enterprise class’ is a buzzword that refers to applications that are designed to be robust, flexible, and scalable for deployment by a large organization. What changes to your security policy, network architecture, and/or usage model is required to deploy the tool? 4 Simple Licensing.

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10 Tactical Tips to help with your day-to-day as a Product Manager

The Product Coalition

While articulating trade-off decisions, always use a visual approach As Product Managers, we have to make trade-off decisions almost daily. Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging. to get alignment.

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How we ensure the highest standards of data privacy and compliance within Intercom

Intercom, Inc.

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Employee security. Control access to your workspace. Data expiry and deletion.

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To PLG or not to PLG

The Product Coalition

Specifically, if you’re planning on enterprise contracts of $10k+ a year, those are almost impossible to do with PLG. It means saying NO to those enterprise customers that you’re so used to getting with additional services and customizations. With outbound enterprise sales, you need to reach out to many people to get some calls.

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We Have To Support Every Line of Production Code Forever

Mironov Consulting

In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of specials and “small requirements.”  Our policies or preferred outcomes change.     Do we have clear policies for what’s acceptable? Who is randomly checking outputs?