Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

Software Review 118

Software Review Technical Review Systems Review Management 118

UserVoice

APRIL 4, 2017

To keep it simple, we’ve organized our list along a set of broad objectives that product managers must inevitably negotiate: Analysis, User Research, Roadmapping, Project Management, Design & Development, Behavioral Analytics, and Strategy. Many PMs rely on Excel and Google Sheets due to their wide availability and ease of use.

Analytic Tools 286

Analytic Tools Research Software Feedback Software Data Visualization 286

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Product Strategy. As a first step, PM needs to define the strategy for the product. Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Legal compliance Generative AI streamlines legal compliance processes by aiding in contract review and regulatory monitoring.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. View the live stream….

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Mind the Product

NOVEMBER 14, 2017

Once we have this alignment, the partners must carve out a strategy to reach the goals. That brings us to some fundamental questions – How do we outline a strategy? Do product companies conduct due diligence to understand their channel partners before seeking alignment? Current Strategy vs Future Direction.

Technical Review 74

Technical Review Systems Review Analytic Tools Research Software 74

The Product Guy

MAY 15, 2017

In a recent live stream from one of our mentors of The Product Mentor , Dustin Levy, lead a conversation around “Product Strategies for Non-Strategists”. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

ProductPlan

OCTOBER 5, 2022

Although the term itself first appeared in an article in the Harvard Business Review in 1958, information technology has existed in analog form for centuries. Operate systems comprised of IT built by other companies on behalf of their business customer. Educate individuals on how to build and use IT systems.

Technical Review 52

Technical Review Information Technology Data Visualization 52

Userpilot

APRIL 22, 2024

But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Encouraging referrals and reviews to expand word-of-mouth. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

ProductPlan

MAY 22, 2020

“If you’re a growth stage company then you have to be able to make strategy decisions very rapidly. But both high-growth and enterprise organizations rely on consistency to remain efficient and effective. If you don’t have the data then you can’t make secure decisions and alter course.”

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

The Product Coalition

DECEMBER 25, 2023

Why is change management in enterprise software so hard? I once had a product role where a large part of the roadmap was centered on rebuilding a massive (and slow) SharePoint based document management system into a more modern and performative tool. Why are people so unwilling to give up their beloved spreadsheets?

Analytic Tools 121

Analytic Tools Data Visualization Software Review Customer Experience 121

Modus Create

APRIL 21, 2022

Understanding team goals and aspirations will help you plan the implementation strategy. You might discover that the acquired business unit can’t move to a cloud instance due to data regulations. Product tier and subscriptions — Standard, Premium, or Enterprise. External System CSV. Jira Cloud Migration Assistance (JCMA).

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Since you need the right tools to follow a customer insights strategy.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

The Product Coalition

MARCH 15, 2020

Product strategy, discovery, and delivery: These are the three general dimensions for which product managers are responsible to optimize in a customer-centric organization. Product strategy exists outside the well defined guideposts of dual-track agile (a product discovery and delivery methodology).

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

ProductPlan

FEBRUARY 15, 2022

Beyond the usual screening questions about strategy, culture, processes, and values, product operations professionals may also want to ask some of the more pertinent questions below during the interview process: How does the product team define successful product operations? Data is important. Product Data Analyst.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

ProductPlan

MARCH 23, 2022

Most enterprise companies want to develop a product that finds success on the market and can improve everyday lives. The Harvard Business Review concluded that it takes at least 5 to 10 years for change to manifest itself throughout an organization entirely. Start Roadmapping! Changes within an organization take time.

User Friction 74

User Friction Roadmap Systems Review Software Review 74

The Product Coalition

MARCH 18, 2021

Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? Decide on the SaaS model, product strategy, and the pricing strategy Formulate your strategy before undertaking software development. This pattern helps to create scalable and extensible software systems.

Feedback Software 130

Feedback Software Research Software Reporting Tools User Testing 130

Mind the Product

APRIL 15, 2019

For the last 18 months our team has been working to rebuild an existing system using entirely new technologies, methodologies, and a new development team. My company, Hindawi, developed a platform in the mid 2000s to allow academics to peer review academic papers online. Starting Point. Learning: Understand the core of your product.

Research Software 119

Research Software Technical Review Systems Review Product Research 119

Agile Velocity

MAY 14, 2020

This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. Reference: Harvard Business Review Analytic Services Survey, Sept 2018). For over a decade, Agile Velocity has been helping enterprises chart and benchmark their progress during change initiatives.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. Roadmap template designed for your use case.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. Roadmap template designed for your use case.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

Agile Velocity

MAY 20, 2020

The recent Harvard Business Review (HBR) article “ The Agile C-Suite ” 1 and Forbes article “Agile Isn’t New: What’s New Is The C-Suite Embracing It” have prompted some good discussion around the Agile Velocity virtual water cooler. . Balancing the Agile Enterprise .

Agile 80

Agile Feedback Software Data Visualization Research Software 80

The Product Guy

SEPTEMBER 27, 2016

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 83

Feedback Software Systems Review CTO Coach Data Visualization 83

Gainsight

APRIL 2, 2021

With such a vast enterprise, I imagined it was a particularly tough challenge to make the best possible impact through CS Ops. I do like that we have our operations and strategy team with both of us combined.”. Part of the resulting roadmap involves Melissa making changes in Gainsight to help the organization become more efficient. .

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Mind the Product

NOVEMBER 21, 2019

It’s the foundation of our product strategy. It’s often up to product leaders to help an organisation stay connected with reality, so an honest, user-centred value proposition must remain the bedrock of our product strategy when we become product leaders. As a Digital Team in a Large Enterprise. This was daunting at first.

Reporting Tools 139

Reporting Tools User Testing Research Software Product Research 139

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

JANUARY 5, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

Userpilot

MARCH 17, 2022

In-app guidance is one of the best ways to train customers, but you should have a strategy before you start. Here are some guidelines: Start with a strategy. Don’t be intimidated by the “strategy” word. It just means you should have a clear goal and a roadmap for your training. Measure your success.

Analytic Tools 102

Analytic Tools Feedback Software User Testing Customer Experience 102

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. Many have a well-defined AI strategy and have made considerable progress.

Generative AI 110

Generative AI Customer Communications Technical Review Reporting Tools 110

The Product Guy

FEBRUARY 18, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

ProductPlan

NOVEMBER 11, 2020

We’ll also review a few common conditions that signal it’s time to do so. They will be busy studying the competitive landscape and weighing competing strategies to improve the product over time. We’ve reviewed some of the key reasons that you’ll want to prune your product of its little-used and outdated functionality periodically.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Department of Product

JULY 29, 2022

But a target customer for Audi may perceive higher value due to the connection to Porsche. Land and expand strategies explained New markets and disruptive products have more latitude to redefine what customers perceive and want. This is what is called a “land and expand” strategy with a low barrier to try a product.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

ProductPlan

OCTOBER 17, 2019

Implementing a successful enterprise architecture (EA) transformation requires stakeholder buy-in. In the long run, transforming the enterprise architecture will pay dividends in terms of performance, cost savings, stability, and scalability. Hearing that may make you frustrated and worried about the time-cost invested.

Feedback Software 40

Feedback Software Systems Review Enterprise Management 40

ProductPlan

JULY 9, 2019

At ProductPlan , we certainly feel the challenge of prioritizing inclusive design on our roadmap, and will be the first to admit that we haven’t made our product as accessible as it should be. But what’s the best way to make accessibility a fundamental element of product strategy? Elements of Accessibility.

User Testing 62

User Testing Customer Experience Product Research Research Software 62

Amplitude

JANUARY 23, 2020

But based on feedback, insights, and observations from the last decade of helping enterprise teams build their best products, we’re ready to make a few data-informed bets about what the 2020s will bring. Your data strategy should ultimately inform your product strategy, so you need to invest in it and be thoughtful.

Data Visualization 58

Data Visualization Government Analytic Tools Feedback Software 58