Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software Analytic Tools 97

Gainsight

NOVEMBER 21, 2023

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. Autodesk’s story is a testament to the transformative power of data-driven decision-making and the value of listening to your users.

Feedback Software 52

Feedback Software Product Research Analytic Tools Customer Feedback 52

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 132

Artificial Inteligence Reporting Tools Feedback Software Research Software 132

ProductPlan

MAY 5, 2022

Common examples include: Targeting new user personas. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. In this post, we’ll discuss how user feedback can affect your company’s priorities and how to gather these all-important insights. Listen to your users.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Mind the Product

MARCH 23, 2021

Are you leaving money on the table, or are you scaring away potential customers? Pricing strategy can be one of the biggest challenges for product people, so we asked Founders Factory coach Fanni Fejes to share some of the lessons she teaches founders. Are you leaving money on the table, or are you scaring away potential customers?

Customer Experience 210

Customer Experience Product Research Strategy Feedback Software 210

The Product Coalition

FEBRUARY 21, 2023

Others would rather collaborate, opting for commercial partnerships to jumpstart new user acquisitions. Both are entirely valid — as are many of the other more common product monetization strategies. However, they pale in comparison to one of the most overlooked strategies: pricing. Think user-centric optimization.

User Testing 117

User Testing Customer Experience Product Research Research Software 117

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. How do you know what your customers need and want? You will learn: Why it is critical to be customer-centric and not problem-oriented. So, Apptentive is a company that is really focused on measuring customer experience and doing that through the sentiment of customers.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

User Testing 52

User Testing Research Software Product Research UX 52

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. No other company was even willing to invest in the technology to support widespread instant streaming of licensed content. What is a pivot strategy? Types of pivot strategies.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. Grand View Research research firm states that “Digital education is predicted to thrive with a wide array of beneficiaries across the geographical regions, age, and socio-economic conditions.”

Education 74

Education Research Software Feedback Software User Testing 74

Mind the Product

JUNE 24, 2020

Over the course of lockdown, how we maintain relationships with our nearest and dearest has been tested. But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. What drives our motivation? * Quote of the Episode. Suggest them here.

Customer Experience 144

Customer Experience User Testing Product Research Customer Feedback 144

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Complex behavioral data from complex user experiences.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? We need to drive engagement, keep up with new technology and compete with other sites. How do we make improvements to our sites without annoying our users? Without fail, everyone despises it.

User Testing 93

User Testing Customer Feedback Customer Experience Research Software 93

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. UX studio .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users. His law, a.k.a.

Data Visualization 73

Data Visualization UX Research Software Feedback Software 73

The Product Coalition

MAY 14, 2020

We have to buy a lot of things, from food to entertainment, and if our expenses aren’t well managed, it’s easy to lose control over them and start spending too much. The same goes for software development. If you want to create a new app, managing your financial investment is one of the most important parts of the whole process.

Feedback Software 78

Feedback Software Definition User Testing Software Developers 78

ProductPlan

MAY 10, 2022

As your customers look at their smartphones as their primary tool to shop, get entertainment, and keep in touch with friends and family, they expect the same experience in all aspects of their life. The large number of customers and transactions a digital transformation affects means you can see some significant benefits.

Enterprise 52

Enterprise Analytic Tools Research Software Feedback Software 52

Modus Create

FEBRUARY 10, 2021

To get the most out of the music hardware, we engineered a custom sound engine that gave us four channels of audio (three square waves and one noise). Given that none of the aforementioned solutions were a good fit for our title, we decided to rethink our strategy and what we decided to do may surprise you.

Feedback Software 98

Feedback Software User Testing Customer Experience Data Visualization 98

Mind the Product

JULY 14, 2020

Tech was built on the idea that we get our products to scale, so we work really hard to get people to click to register, start a new trial, become a new customer – that’s what we live and die by in tech. So right now, the way that this system is built is designed by default to benefit these hate groups and organisations.

Feedback Software 105

Feedback Software Customer Experience Product Research Technical Review 105

DISQO

JANUARY 31, 2020

Consumer Insights on Mr. Peanut Super Bowl Ad. There are two positions consumers can take. We used the Alpha platform to get consumer insights and find out if this ad was the perfect Super Bowl set up or total fail. This is an entertaining and clever way to rebrand such a well known brand.

User Testing 52

User Testing Entertainment Feedback Loop Feedback Software 52

DISQO

JANUARY 31, 2020

Consumer Insights on Mr. Peanut Super Bowl Ad. There are two positions consumers can take. We used the Alpha platform to get consumer insights and find out if this ad was the perfect Super Bowl set up or total fail. This is an entertaining and clever way to rebrand such a well known brand.

User Testing 52

User Testing Entertainment Feedback Loop Feedback Software 52

Tyner Blain

NOVEMBER 1, 2023

These mistakes can make a product strategy incoherent, excessively expensive, and ineffective. Leading indicators are proxy variables which provide rapid feedback when economic measures are delayed. The theme of my talk was measure what matters and the feedback from attendees was positive. Or failure.

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

The Product Coalition

OCTOBER 25, 2018

Most companies understand the value of integrating a strategic marketing plan into their app development process and see it as one of mobile app success factors. It is essential to create a planned marketing strategy in order to ensure app success. Launch campaign: how can I launch my app and catch user attention?

User Testing 60

User Testing Feedback Software Customer Experience Marketing 60

Intercom, Inc.

OCTOBER 9, 2019

The range of work we do as product managers is so broad that we inevitably end up finding inspiration from all sorts of sources, whether it’s books on business strategy or essays on design. We have a number of repetitive System 1 tasks that we need to do every week, such as triaging email, updating reports, and facilitating team meetings.

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

Data Visualization 134

Data Visualization Reporting Tools Analytic Tools User Testing 134

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Take chatbots, for example.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. Read on to learn more about using technology to drive customer engagement and retention.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

The Product Coalition

NOVEMBER 27, 2023

It’s difficult to find a SaaS company that isn’t already in the niche you wish to enter! The solution? Vertical SaaS! Vertical SaaS has had a tremendous run during the last decade. Why is Vertical SaaS on the rise? Spotify is an example of regular SaaS ; you pay to conveniently locate and stream music.

Research Software 129

Research Software Feedback Software Reporting Tools User Testing 129

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. Improv gave me those tools I needed to get along in daily life. Short on time?

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Bain Public

SEPTEMBER 19, 2020

As a creator of content for global audiences, Watchmojo offers information and entertainment to its viewers in the form of video content which is translated and distributed through unique digital channels and multiple online platforms, subsidiaries and partner companies. This system has helped us reinvent the business."

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

Bain Public

DECEMBER 14, 2021

The Product Management Podcast The Product Manager Podcast is a space to share and talk about the latest tips, tricks and tools to build great products and also make the world a better place. They believe that no topic is off-limits if it helps inspire and build an amazing digital experience for users – and a product people actually want.

Research Software 52

Research Software Product Management Product Manager Data Visualization 52

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4). Transcript. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173