Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. Conferences and events help you keep up with the latest industry trends and develop your network. We find the Product Drive Conference , the Product Folks events, and ProductCon particularly worthwhile.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Feedback Software 94

The Product Coalition

NOVEMBER 16, 2020

Especially because actors involved in the music production are different from the actors involved in the event production, where most mixes are recorded from. Leveraging mixes discovery through events and venues Introducing venues and festival accounts Now let's imagine venues and festivals could have their own accounts.

Product Research 82

Product Research Positioning Customer Experience Research Software 82

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Events 88

Events Feedback Software Technical Review Systems Review 88

Userpilot

MAY 27, 2024

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Track behavioral data : Use feature tagging and event tracking to analyze product usage. Positive customer perception can lead to brand loyalty, while negative perception (e.g.

Feedback Software 63

Feedback Software Analytic Tools User Testing Customer Feedback 63

ProductPlan

JANUARY 21, 2022

Accelerated by the shift to distributed teams and remote working, these tools have become invaluable resources. With thousands of unfilled positions listed on job boards, companies compete for scarce and selective talent. Devoting resources to retention is crucial since backfilling them will take even more time and money.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

Userpilot

MAY 30, 2024

Understand positive sentiment drivers and boost customer loyalty. Personalize interactions to drive positive customer sentiment. This sentiment can be positive, negative, or neutral and is influenced by various factors, including product quality , customer service, pricing, and brand reputation. Customer sentiment analysis.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Research Software 90

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Alchemer Mobile

DECEMBER 21, 2022

In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MAY 20, 2024

Create comprehensive self-service resources to enable users to solve problems independently. Offer educational resources like guides and webinars to help users maximize product value. Next, develop in-app experiences and support resources that help them overcome potential barriers. Customer retention reduces overheads.

Data Visualization 101

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 101

Intercom, Inc.

JUNE 28, 2021

We held learning sessions that covered topics like the ABCs of LGBT, trans awareness, supporting LGBT kids, as well as remote events like bingo and a drag makeup masterclass. It’s important to share both the positive and negative experiences we’ve had among the community and with others so we can learn from – and relate to – one another. .

Education 223

Education Events Naming Positioning 223

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Analyze business processes and resources within the business function to understand the workflow and identify periods of low user activity. Dependency, assessing risks in interconnected elements.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

Userpilot

JANUARY 8, 2024

Watch our on-demand webinars and view Userpilot’s upcoming live events. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Leverage event marketing for brand awareness Choose events that align with your target audience and industry.

Analytic Tools 102

Analytic Tools Research Software Feedback Software Customer Experience 102

Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. It’s linked to positive WOM and reduced customer acquisition costs. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Userpilot resource center.

Data Visualization 91

Data Visualization User Testing Customer Feedback Analytic Tools 91

Userpilot

SEPTEMBER 14, 2023

TL;DR In statistics, a correlation exists when two events or values are related to each other, just like two people walking together and changing pace at the same time. If the correlation is positive, the values move in the same direction, and if negative – in the opposite. Causation is when one event causes another event.

Data Visualization 99

Data Visualization Customer Experience User Testing Onboarding KPIs 99

Alchemer Mobile

NOVEMBER 10, 2022

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptentive also offers “codeless integration” through mParticle, without requiring customers to create a new series of events within their apps. This saves companies valuable time and resources. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

JANUARY 27, 2024

Software necessitates hardware, and the expanding scope of software drives an ever-increasing dependence on physical computing, storage, and networking resources, contributing to a carbon footprint. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 137

Analytic Tools Research Software Reporting Tools Software Review 137

Userpilot

MAY 30, 2024

It’s important, therefore, that you acknowledge those who respond – whether their feedback is positive or negative. For positive feedback, you can trigger an automated message thanking users for their feedback and encouraging them to leave a review for your product on G2. Automated in-app feedback response with Userpilot.

Product Research 78

Product Research Feedback Software Feedback Loop User Testing 78

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Data Visualization 80

The Product Coalition

MARCH 8, 2024

Future-proofing your business Embracing digital transformation is not just about keeping up with the present; it’s about positioning your business for the future. Create a detailed roadmap with defined phases, timelines, resource allocation, and budget estimates. Implementation plan Define how you’ll get there.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Userpilot

APRIL 22, 2024

Ensure better resource allocation. This type of analysis helps identify which features contribute positively to your product’s value and which might be redundant or underperforming. Use a product analytics tool such as Userpilot to easily tag features and key events users are expected to perform. Increase user retention.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Weak Development Team 91

Userpilot

NOVEMBER 20, 2022

Gamification triggers a dopamine rush that makes users come back to those actions to experience the same positive emotions again. Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Offer self-service support with an in-app resource center to allow customers to find instant help.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Userpilot

MAY 2, 2024

It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing. Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues.

Onboarding KPIs 99

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 99

Userpilot

AUGUST 5, 2023

Determine the happy paths of customer journeys and replicate them for others to ensure positive customer experiences. Provide customers with self-service resources to assist them in real time. Promoters also often become valuable brand ambassadors who bring in new customers through positive word-of-mouth marketing.

Data Visualization 93

Data Visualization Feedback Software Product Research Analytic Tools 93

Intercom, Inc.

MARCH 10, 2021

Many individual contributors (such as researchers, visual designers, content strategists, data scientists) who work horizontally across teams can be viewed as an infinite resource. Practice the art of the “positive no”. Enter the “positive no.” The concept is pretty simple – a positive no consists of a “Yes!

Strategy 245

Strategy User Testing Product Research Research Software 245

Userpilot

FEBRUARY 26, 2024

Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc. Limitations : Lou Assist lacks cornerstone features that are often used to improve the customer experience such as resource centers and content localization.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

MAY 1, 2024

In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. This way, you can use your resources efficiently. Building your own community requires more energy and resources, so you have to think twice.

Feedback Software 83

Feedback Software Customer Feedback User Testing Customer Experience 83

Userpilot

MARCH 9, 2023

Note, the list doesn’t include checklists or the resource center functionality. Its Traction plan gives access to checklists , resource center, NPS surveys , advanced segmentation , integrations , and webhooks. No resource center or checklists. The free plan doesn’t include experimentation to test your guides. No integrations.

Data Visualization 93

Data Visualization Software Review Analytic Tools Feedback Software 93

Userpilot

MARCH 17, 2024

Consequently, you would have to invest more resources in your organic strategy. This suggests that the company should shift resources from Facebook to Google Ads to be efficient. Userpilot resource center dashboard 10. Amplitude lets you analyze user behavior according to specific events and event properties.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Dashboard 88

Intercom, Inc.

APRIL 1, 2020

. “We have responded by finding new ways to connect, to interact, to maintain community” Needless to say, we’re a resourceful species – we have responded by finding new ways to connect, to interact, to maintain community. We hope you find some of these resources useful during this difficult time. Sharing experiences.

Research Software 201

Research Software Product Research Data Visualization Government 201

Userpilot

JULY 31, 2023

We will also point our readers toward some amazing resources for development. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. A product marketing manager (PMM) is responsible for a product’s positioning, messaging, and branding.

Product Marketing 89

Product Marketing Onboarding KPIs User Testing Marketing 89

Userpilot

FEBRUARY 27, 2024

Start funnel analysis by mapping out the customer journeys for all your user personas , paying particular attention to conversion events at key touchpoints. Tag these events for tracking in your analytics tool. What is particularly important is defining the conversion events. Finding such events could be straightforward.

Data Visualization 86

Data Visualization Analytic Tools Customer Experience Feedback Software 86

The Product Coalition

JANUARY 31, 2023

In these scenarios, I usually explain to them that adding more resources and manpower will not guarantee an increase in speed, especially if there is already an optimum number of people working. Even if the client is willing to pay more for more resources and people, the speed of work cannot be increased.

Customer Experience 119

Customer Experience Management Management Agile 119

Userpilot

OCTOBER 24, 2023

From the messaging, positioning, and pricing models, every little detail needs to be perfect for product-led growth to take off. Userpilot helps you drive product-led growth, increase net dollar retention, and deploy your usage-based pricing model by adding contextual upsells that are triggered by in-app events.

Analytic Tools 97

Analytic Tools Data Visualization Reporting Tools User Testing 97

Userpilot

APRIL 3, 2024

” Analyze direct and indirect competitors’ successes and failures, refining your strategy to enhance your product’s market position. Utilize in-app guidance with tools like Userpilot to create intuitive flows and resource centers. Continuous improvement, guided by user feedback and data analysis, is vital.

Analytic Tools 89

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 89

Userpilot

MAY 7, 2024

Increase customer retention : A positive onboarding experience sets the tone for long-term customer retention —users who understand how to use your product effectively are more likely to stick around. Groupize Groupize is a meeting and event management platform that needed help with easy-to-grasp product walkthroughs.

Feedback Software 101

Feedback Software Analytic Tools Reporting Tools Customer Communications 101

Userpilot

JULY 21, 2022

An excellent support service can reduce friction, increase activation, boost retention , and expand positive word-of-mouth. Without good product onboarding and high-quality resources, you’ll get more support tickets than you can handle—hence you need to offer both self-service support and human assistance. More retention.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. We’re calling this Circles of Success and will bring it back at more events whenever possible.

Generative AI 52

Generative AI Onboarding KPIs Data Visualization Customer Feedback 52