The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. Picture a neighborhood struggling with low engagement in public events. By asking, What systemic issues are contributing to this problem?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. This saves companies valuable time and resources. Apptentive.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Guy

JUNE 25, 2018

3) Identify which tasks I can push back on or request extensions in the event I have more urgent higher priority work. Escalate to your manager when you have an interest in developing a skill or learning something about the business (ex: SQL, storyboarding, core system flow, etc). Continuous Learning: Leveling up your skills.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. This saves companies valuable time and resources. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

JUNE 23, 2021

As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.

Systems Review 129

Systems Review Software Review Construction Reporting Tools 129

Userpilot

JUNE 2, 2025

This is where self-hosted systems often fail. How to do it with Userpilot: You can use segmented properties such as New Users to define who should receive each push message, or tie in-app events, like a feature launch or key page visit, to refine those audiences even further. Then go deeper. Did the notification lead to a conversion?

Analytic Tools 100

Analytic Tools Data Visualization Onboarding KPIs User Testing 100

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Alchemer Mobile

NOVEMBER 22, 2024

Completion of specific events or in-app activities– Such as a successful checkout or abandoned cart. You can connect Alchemer to just about any other system without hassle. We truly believe our support team is unmatched, and we’ll let our G2 Reviews speak for themselves.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews. Userpilot review on G2. As a result, sharing is easier than ever before.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

The Product Coalition

DECEMBER 28, 2020

They have a number of strategic benefits… They deliver high quality and service due to the importance of the relationship to both organisations. Partnership Framework How to create effective partnerships The following is a list of principles to supplement standard procurement practices (RFPs, due dil, legals, supplier evaluations etc.).

Feedback Software 179

Feedback Software Technical Review Technology Systems Review 179

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Intercom, Inc.

APRIL 27, 2018

It can also be a great learning and growth opportunity – after all, outages and errors can be complex events to understand and remediate. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms.

Engineering 209

Engineering Software Review Systems Review Technical Review 209

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. Behavioral analytics The free Pendo plan gives you access to its flagship analytics tools: Paths – this feature enables you to map out every sequence of events leading up to or following a user action. G2 reviewers give Pendo an average rating of 4.4 Pendo review.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. today there are plenty of VC firms, startup incubators, and events for entrepreneurs. How did you sleep?

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Intercom, Inc.

APRIL 8, 2020

. “Intercom’s entire software delivery system is built on the ability to move fast…We decided that now is not the time to experiment with slower ways of shipping” Shipping is our heartbeat , and we’ve built up a solid system to get software safely and quickly to production. The value of the familiar.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Userpilot

AUGUST 30, 2024

It allows PMs , PPMs, designers, and CSMs to collect qualitative and quantitative customer data via surveys and event tracking , analyze it, and use the insights to design in-app experiences. They include: Real-time analytics (so you can respond to events as they happen). Autocapture (for automatic event tracking).

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

AUGUST 27, 2024

Do you sometimes forget to tag critical events needed for your product analysis ? TL;DR Heap Autocapture is a tool for automatically collecting event data from your website. Heap also automatically records other data associated with each user, session, and event to help its users further enrich their data. Heap Autocapture.

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Keep your surveys targeted on a certain feature or event.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

JANUARY 21, 2020

This isn’t just due to the retail focus on the app, but specifically to Ticketmaster’s use of poster-like images featuring large text to sell tickets for events. I imagine this addresses two concerns eBay have found in research: sellers hesitate to list items due to: 1) a lack of trust in buyers; and 2) the cost of creating a listing.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Know your own systems. Pertinent to knowing your own systems is also tracking and reducing access to data that is not needed.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Userpilot

MAY 17, 2025

You need clear goals, the right events, and analytics tools that fit your app’s journey. Theres no shared structure or HTML events to latch onto. Youll still need engineering to hook into custom views, navigation events, or gestures, especially if the app wasnt built with tracking in mind from the start. Not so much.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. Check this article to find some event ideas Example of mobile app storyboarding UXCam funnel showing the checkout flow of an e-commerce app. All operating systems support mobile payment systems.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

Intercom, Inc.

FEBRUARY 18, 2019

Thankfully, all of these issues can be solved with a good product engagement scoring system. Step 2: Start tracking these product activities (aka events). I’m assuming most SaaS teams reading this are already tracking their important product events. Step 3: Weigh each “engagement” event. No excuses. Make it happen.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. You can also break down an analysis by event or user property and add or modify the breakdowns. What is Mixpanel? User Segmentation. Mixpanel integrations.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

The Product Coalition

JULY 26, 2022

Due to such an overwhelming craze, many NFTs platforms have also been developed to benefit users and provide them with unique experiences. By automating the platform’s governance, DAOs remove barriers like interrupting centralized authority from the decision-making system.

Technical Review 147

Technical Review Systems Review Government Customer Experience 147

Product Innovation Educators

MARCH 4, 2025

An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

FEBRUARY 20, 2018

All too often, onboarding is a finite project that’s owned by a single team (probably product or growth) and has a due date. Examples of proactive activities include continually shipping , offering training, creating best practice content , or inviting customers to community events. E xpand their usage. The post Introducing C.A.R.E. –

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. Cons of Salesforce in-app guidance builder The in-app guidance system is not without its disadvantages. But this tool isn’t without its drawbacks.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

The Product Coalition

OCTOBER 28, 2021

With their many interfaces, IoT systems already offer numerous attack surfaces?—?and In addition, the insurance companies may not pay in the event of damage. Loss of Reputation Due To Cyber Attack In order to increase customer benefits, manufacturers are increasingly integrating their own IoT solutions into their devices.

Data Visualization 178

Data Visualization Analytic Tools Systems Review Customer Experience 178

Userpilot

MARCH 4, 2025

Ill share some features you can expect to find in a typical tool, although please note that its unlikely youll find a tool that has them all: Event tracking: All real user monitoring tools capture user actions like clicks, scrolls, and form infills, so you can see precisely how users interact with each page. Example of Datadogs dashboard.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Mixpanel

FEBRUARY 29, 2024

“Events are a restrictive, inflexible way of modeling data.” What’s lesser known is that Mixpanel’s event-based data model can capture and analyze virtually any business activity. So long as the data point has a timestamp, it can be represented as an event for analysis. We’ve solved event immutability now.

Data Visualization 69

Data Visualization Events Analytic Tools Reporting Tools 69