Alchemer Mobile

NOVEMBER 13, 2024

For example, asking, “What do you like most about our product?” For example, “On a scale of 1 to 10, how likely are you to recommend our product?” For example, tracking CSAT over time can reveal trends in customer sentiment. For example, if a customer rates their experience poorly, you can ask a follow-up question.

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Product Talk

APRIL 16, 2025

When a student wanted to change their email address, for example, we had to update their email address in Teachable, update the calendar event, unsubscribe their old email and subscribe their new email to the course emails in Mailchimp, revoke their Slack access through their old email address, and re-invite their new email address.

Feedback Software 166

Feedback Software Product Research Customer Experience User Testing 166

Userpilot

JUNE 30, 2025

I’ll show you the 12 best onboarding email examples I’ve seen, highlight best practices and email strategies you can implement with Userpilot to nudge users into the right actions at the right time. I’ve compiled some of the best onboarding email examples I’ve come across, which stand out because of their structure, copy, and subject lines.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. Consider Anya’s example of having customer service representatives purposefully engage with users to gather product development insights. Instead, a startup should focus on solving one problem better than anyone else.

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User Testing Research Software Feedback Software Customer Communications 179

Userpilot

JUNE 30, 2025

In this guide, I’ll show you 8 onboarding email types that drive activation, with real examples and templates you can use. 8 Onboarding email sequence examples and templates Below, I’ll cover 8 types of onboarding emails that play a key role in activating and retaining users. It wasn’t a generic hello.

Onboarding KPIs 71

Onboarding KPIs User Testing Customer Experience Customer Feedback 71

Productside

APRIL 2, 2025

Example: Why: Remote teams waste time switching between disconnected tools. What: Slack offers channels, messaging, and integrations for focused team communication. Example: Sarah is a support manager at a fast-growing startup. Follow Simon Sineks Golden Circle : Why: What problem are you solving, and why does it matter now?

Data Visualization 177

Data Visualization User Testing Product Research Product Management 177

UX Planet

MARCH 3, 2025

In this guide, well explore various website types, their goals, key design considerations, and real-world examples to help you craft memorable experiences. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Example Websites: Notion Figma 2.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

The Product Guy

NOVEMBER 25, 2024

Real-world examples: During a sprint, a product manager publicly recognized an engineer’s quick turnaround on a critical feature. By acknowledging their efforts, product managers not only uplift these individuals but also reinforce the message that everyone’s role is important.

Leadership 170

Leadership Product Management Product Manager Customer Experience 170

Userpilot

MAY 29, 2025

For example, a sidebar menu on a desktop might need to become a bottom navigation bar or a collapsible menu on mobile to stay usable. For example, hovering over a deal on a desktop CRM might trigger a quick preview or edit icon. One popular example is Snapchat’s major redesign in 2018. But mobile screens are tiny.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. For example, you may consider any of these to be your ideal onboarding goals: Help customers set up their accounts. But what exactly can be automated in onboarding flows?

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Lenny Rachitsky

NOVEMBER 19, 2024

Yet, like many managers, my calendar is packed, my unread Slack messages seem endless, and my attention is pulled in countless directions. While this personalized feedback is key to improving the writing and the writer, it is time-consuming, often delaying the team from getting their messages out swiftly.

User Testing 129

User Testing Customer Feedback Feedback Software Reporting Tools 129

Userpilot

JUNE 2, 2025

This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. There are no inbox filters, no distractions, just a direct line from your message to their attention. Personalization If your push message could be sent to everyone, it probably shouldnt be sent to anyone.

Analytic Tools 100

Analytic Tools Data Visualization Onboarding KPIs User Testing 100

Userpilot

APRIL 3, 2025

This is exactly why mobile in-app messaging matters, so your user experience doesn't end up feeling clunky and impersonal. This article will help with that, discussing nine best practices for improving your app messages. Why implement an in-app messaging strategy? Frustrated, they exit the mobile app , probably for good.

Feedback Software 66

Feedback Software Analytic Tools Research Software Messaging 66

Product Innovation Educators

DECEMBER 2, 2024

For example, during our workshop session, when one team member mentioned the need for pricing tiers in their product concept, it triggered a deeper discussion about what would motivate users to upgrade from a free version to a paid tier.

User Testing 307

User Testing Feedback Software Research Software Product Research 307

Userpilot

APRIL 8, 2025

Mobile slideouts are small, non-intrusive messages that slide into view on your app screen. For example, a slideout can be used to introduce the main dashboard with a brief walkthrough of essential tools they can access. For example, a customer just finished creating a form in your app. Aim for something like the image below.

Messaging 66

Messaging Data Visualization Analytic Tools User Testing 66

Product Talk

JANUARY 24, 2024

And she warns that if you have a very specific type of person you’re looking to connect with—like a tech worker who makes $200,000 a year, for example—it will likely be difficult to find them here. He sends one follow-up message to anyone who doesn’t respond to his first message.

Research Software 307

Research Software Feedback Software User Testing Customer Experience 307

Usersnap

DECEMBER 20, 2024

In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Feature Release Template Example 2. Bug Fixes Template Example 3. Product Enhancement or Feature Announcement Template Example 4. Security Update Template Example 5.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

The Product Guy

MARCH 26, 2019

For example, in 2005 the audience received items such as a Burberry coat, an iPod, and a Blackberry phone, but in 2006 each audience member received a $1,000 gift card and a camcorder and were told to record themselves using the money to do a good deed for someone else. You don’t get to choose the favorite things alone. You get a car!

Product Management 360

Product Management Product Manager Technical Review Management 360

Lenny Rachitsky

NOVEMBER 12, 2024

Let’s use “sending out a meeting summary” as an example action item from a meeting. ” For example, if a UX writer identifies an impending design conflict and corrals multiple product teams to reconcile it, make sure they know how much you appreciate their leadership. With everyone watching. While screensharing.

Product Research 111

Product Research Reporting Tools Product Management Product Manager 111

Product Talk

FEBRUARY 5, 2025

For example, if youre planning to work in a product trio , youll need to determine who will be participating. Lets consider a few real-life examples from people weve featured here on the Product Talk blog to help illustrate what customizing the habits can look like. Who and what will you need to take your next steps? Now Its Your Turn!

Product Research 223

Product Research User Testing Customer Experience Framework 223

Product Talk

FEBRUARY 2, 2022

Ellen shares a specific example about missed messages. We’d gotten several different pieces of feedback from customers about being aware that new messages had arrived and being able to respond to them. This is an example of an assumption map Ellen created with the engineers. Tweet This. Key Learnings and Takeaways.

Product Research 306

Product Research User Testing Engineering Testing 306

Userpilot

NOVEMBER 27, 2024

They reveal patterns in user attention, for example, where they click or how far they scroll. Examples include confusing layouts, unclear instructions, or counterintuitive navigation. They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Product Management University

MARCH 2, 2025

Showcase real-world examples and success stories. Reinforce key messaging and differentiation in competitive deals. To instill confidence in your customers: Focus on their desired outcomes and the common speed bumps rather than technical functionality. Provide clarity on how the product directly impacts customer success.

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The Product Guy

FEBRUARY 26, 2019

For example, you’re sitting in a meeting with stakeholders at the end of a deliverable cycle. Keep it short: use GIFS to help explain points and use short, powerful snippets* to get a key message across quickly (politicians tend to be effective at this, even though it often comes at the cost of painfully oversimplifying matters).

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Product Talk

JANUARY 18, 2023

The Old Way of Working: A Brief Example. This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. At that time, Helena made the conscious choice not to build a full-fledged messaging system within the platform. It was clunky, but it worked,” says Helena.

Feedback Software 298

Feedback Software Product Research Customer Experience User Testing 298

Intercom, Inc.

MAY 25, 2021

Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Here’s why customers and support teams have turned to messaging as their channel of choice over the last year. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

MARCH 2, 2021

Here’s how to put on your Sherlock Holmes detective hat and ask the right questions, get to the bottom of their issues, and provide better support through messaging or live chat. First, ask some follow-up questions, trying to rephrase their initial message. Use examples to understand the outcome they’re hoping to achieve.

Customer Experience 248

Customer Experience Customer Feedback Data Visualization Artificial Inteligence 248

Product Talk

APRIL 9, 2025

For example, we expect a calendar app to allow us to create new events, edit existing ones, add and remove guests, and so on. Lets continue with our calendar example. For example, a calendar event has a title, a description, a start date and time, an end date and time, and a guest list. It might re-occur.

Product Research 138

Product Research Software Review User Testing Technical Review 138

Alchemer Mobile

MAY 17, 2022

Here are some examples of areas to focus on: Product roadmap prioritization : What new app features and improvements are customers most interested in? . Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Product Innovation Educators

JULY 12, 2021

When you’re facilitating a message, it has nothing to do with you and everything to do with your recipient, the learner. Some examples of learning styles are visual, auditory, reading/writing, intellectual, and kinesthetic. If you’re communicating to a big group, script your message to reach all of them.

Automotive 296

Automotive Product Management Product Manager Management 296

The Product Guy

APRIL 9, 2019

Some fundamental principles I found helpful when starting this exercise, Keep it short and sweet so that you can quickly memorize the core message. For example, is our engineering sprints solving the problems that align with our Orbis product vision and release goals? The more I apply the strategy, the louder the message becomes.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Roman Pichler

NOVEMBER 2, 2021

To discuss how you might help a struggling team, let’s use an example. If you believe that the development team needs your help, then talk directly to them, for example, after a Daily Scrum. You might say, for example, “How are things going? You might say, for example, “It seems to me that the development progress has been slow.

Weak Development Team 374

Weak Development Team Development Software Review Technical Review 374

Intercom, Inc.

JUNE 22, 2022

With an open rate of 98% , you can almost guarantee that your most crucial messages will reach your customers – and not only that, 95% will read those messages within three minutes. Targeted and personalized outbound messaging. So if you have an important message for your customers, make it personal. But what comes next?

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Intercom, Inc.

APRIL 26, 2022

For example, you can create messaging campaigns based on customers’ answers, personalize support content, and more. For example, 65% of social media users expect brands to respond on those channels, in the same way they would if they inquired on your website. Are they due to order a refill? Supercharge your support.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Userpilot

NOVEMBER 14, 2024

A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans. For example, Grammarly offers only a limited number of premium suggestions in its free plan.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105