Intercom, Inc.

FEBRUARY 18, 2019

If you have followed us over at Sherlock , you will likely have heard us say many times that product engagement is the lifeblood of any SaaS business. This is because the entire SaaS business model is dependent on people using (and getting value from) your product consistently over time. Step 1: Define engagement for your product.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Userpilot

MAY 17, 2025

Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. To help, I broke down real apps step-by-step to uncover what works (and what doesnt) at every stage of the journey, from first discovery to long-term loyalty.

Analytic Tools 65

Analytic Tools Feedback Software Research Software Data Visualization 65

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it!

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Product Talk

SEPTEMBER 4, 2024

We’ll learn about how they started rolling out the product trio model at Botify, some of the tools and tactics they’ve developed to guide their work, and what they’ve observed from the research they’ve conducted with other product leaders and trios. Going through this exercise also revealed that some tasks are in between roles.

Product Research 262

Product Research Onboarding KPIs CTO Coach Research Software 262

UX Planet

MAY 27, 2025

With predictive analytics, an essential tool in UX design in the e-commerce industry , we can see into the future and make informed judgments by using it as a crystal ball of sorts. We would anticipate their needs and provide them with recommendations for nearby marathons or specialized exercise regimens.

Data Visualization 100

Data Visualization UX Analytic Tools Customer Experience 100

Mind the Product

JANUARY 22, 2019

Understanding Systems Thinking. As we worked with corporate clients, and met hundreds of product managers in our public workshops, we realized that, with product eco-systems expanding, and services connecting hardware, real-life interactions and software tools, organizations need to come together and collaborate more.

Research Software 175

Research Software Product Research User Testing Data Visualization 175

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. Initial user research. Scope and team.

Research Software 96

Research Software Analytic Tools Feedback Software User Testing 96

Product Innovation Educators

JANUARY 29, 2024

For the past fourteen years, Dr. Anhalt has been working clinically with executives, founders, and tech employees and has conducted extensive research with prominent psychologists and entrepreneurs about how leaders can improve their emotional fitness. ” Out of this research came the seven traits of emotional fitness.

Leadership 269

Leadership Product Research Product Manager Product Management 269

Userpilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Book a Userpilot demo today!

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

The Product Coalition

APRIL 22, 2021

On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?—?all Design a new type of exercise equipment for people under the ages of 15. all pointing to a simple fact. Job interviews mean you hire the best actor on the day?

Analytic Tools 151

Analytic Tools Research Software Feedback Software Product Manager 151

Userpilot

MAY 29, 2024

Whether you're an aspiring entrepreneur, a seasoned product manager, a UX designer , or simply curious about the process, this guide will walk you through the essential steps, best practices, and tools you need to create successful products. Design a product in 7 steps: Carry out market research and generate ideas to help you stand out.

Data Visualization 105

Data Visualization Feedback Software Research Software Analytic Tools 105

UX Studio

SEPTEMBER 23, 2024

Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. To understand how these tools work for teachers, we conducted an in-house project. During this project, we aimed to explore their attitudes toward AI and AI-driven tools. For recruitment, we used Respondent.io

Research Software 88

Research Software Feedback Software Education Data Visualization 88

UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

Research Software 83

Research Software Feedback Software Reporting Tools Onboarding KPIs 83

Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery. For best results, use a range of research tools: In-app and email surveys (e.g.,

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JULY 17, 2019

It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool. The guidance found in your help center unblocks confused or struggling users, making them less likely to abandon your product for a different solution. Self-help methods reduce costs.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

UX Planet

SEPTEMBER 14, 2024

Discover how to enhance user experiences by leveraging quantitative research, usability testing, and A/B testing to make informed, data-driven design decisions that lead to measurable results. Leveraging both quantitative and qualitative research methods is essential for optimizing features, improving usability, and driving user engagement.

Data Visualization 94

Data Visualization User Testing Product Research Research Software 94

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll also make sure to look at the best tools for the job. You can also use in-app guidance to help convert users. What is a SaaS onboarding funnel?

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Mind the Product

NOVEMBER 1, 2017

Eric is a senior developer at a medium-sized software company. Market research and having a customer proxy are prerequisites for a persona workshop. A thorough persona workshop, including profile building and persona activating exercise, can take up to two days. Tell me about the last time you selected a tool for your team.

Construction 139

Construction Workshop User Testing Customer Experience 139

The Product Coalition

MARCH 10, 2021

Project Aristotle ’s researchers proved that you could not design a perfect team, even considering the team's size, diversity of skills, experience, and personality traits. In short, the Project Aristotle “researchers found that what really mattered was less about who is on the team and more about how the team worked together.”

Research Software 158

Research Software Webinar Product Research Customer Experience 158

UX Studio: Product Management

AUGUST 1, 2021

UX research is a key ingredient and UX metrics are the solution. The ideas were tested and researched in a pleasant way. So, in order to define the right metrics for your app, let’s go through the following steps of measuring user experience: What are metrics? Let me show you how to use data to improve your product.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. But how can you get research into this early stage? UX Designer / Researcher | adjust.com. “I Also, I think the roadmap should be defined by research too.

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Userpilot

JUNE 29, 2024

Wondering how to create a user journey map for your SaaS product? Next, use your product knowledge and analytics tools to identify the main touchpoints. Conduct further customer research to find user pain points at each touchpoint. Userpilot is a product growth platform with advanced analytics and feedback features.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

NOVEMBER 19, 2022

During the prelaunch stage, their task is to carry out market and customer research. To achieve that they use a range of techniques, like review research, user interviews, feedback , or product usage tracking. On the one hand, they deal with market research and messaging just like the marketing team. Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. You don’t just trigger messages at random and you suddenly know what to work on next. Benefits Best Practices for In-App Survey Questions 31 in-App Survey Questions You Must Ask Your Users How Userpilot Helps.

Product Research 105

Product Research User Testing Feedback Software Research Software 105

Userpilot

MAY 30, 2024

Friction arises from differences in target personas , messaging misalignment, timeline conflicts, lack of clear ownership, and communication gaps. Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Mixpanel

DECEMBER 3, 2020

Every interaction, every message, every touchpoint matters to customers. If your product and marketing teams are the “brains” designing your experience, your technology stack is undoubtedly the “brawn” making it possible. . In this post, we’ll be talking about some of the key tools that make such a process possible. .

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Research Software 111

People-First Product Leadership

APRIL 30, 2025

Try this exercise: Take your current roadmap and ask "Why?" Which is truly too bad as research shows organizations encouraging authentic self-expression see 28% lower turnover rates and 16% higher engagement. Coaching mindset : Guide your team to find solutions instead of solving every problem yourself.

User Testing 52

User Testing Customer Experience Research Software Analytic Tools 52

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. It flips where we came from, which is nice just from a company genetics perspective and messaging. Source: HubSpot Research. Speak the customer’s language.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

The Product Coalition

OCTOBER 21, 2020

Symmetrical landing page structures which popular web-building tools offer may not always deliver the conversion you expect if you do not understand the mechanisms behind them. An example would be the “urgency messages” in shopping websites that drive impulse buying. Photo by ?? ?? to drive visitors towards completing an action.

Data Visualization 166

Data Visualization Analytic Tools User Testing Construction 166

Alchemer Mobile

JULY 29, 2020

Both exercises exist to help app publishers accomplish the same goal, but the mobile customer journey map can get you much closer to how people actually engage with and behave in your mobile product. The more you know about how customers use your mobile product, the more one-to-one your messaging with them can be.

Customer Experience 130

Customer Experience User Testing Customer Feedback Data Visualization 130

Intercom, Inc.

FEBRUARY 22, 2018

It’s less a question of getting people from A to B in your app and more from A to B in their lives. The two major tools I’ve seen to do that are notifications within a mobile app and lifecycle email. We researched how often people did that. Joanna Wiebe on testing your onboarding messaging.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. Grand View Research research firm states that “Digital education is predicted to thrive with a wide array of beneficiaries across the geographical regions, age, and socio-economic conditions.”

Education 75

Education Research Software Feedback Software User Testing 75

Intercom, Inc.

AUGUST 22, 2019

Here are five quick takeaways: Content design is a young discipline , and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. Improv gave me those tools I needed to get along in daily life. Short on time? I was never a great improviser. What do you mean by that?

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Userzoom

JULY 31, 2019

Tree testing is a research method for assessing findability within the hierarchy of a website or app. In fact, tree testing is a good way to validate the results from your card sorting exercises. As an example, here are the results of a test we ran for the ecommerce platform Shopify. What is tree testing?

User Testing 118

User Testing Product Research Testing Research Software 118