ProductPlan

MARCH 2, 2022

Imagine a company that makes call center software for customer service departments. The software compiles call data and generates reports to help these departments manage their call queues more efficiently. Let’s say the existing solution provides reports in columns and rows.

Data Visualization 82

Data Visualization Research Software Reporting Tools User Testing 82

The Product Coalition

JUNE 11, 2022

Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used. I was young and naïve, but still, we could dream up and launch products faster in our multinational consumer health business.

Customer Experience 136

Customer Experience User Testing Data Visualization Analytic Tools 136

ProductPlan

JANUARY 27, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. To get the most bang for your budgeted bucks, we can look at some of the trends revealed in our latest State of Product Management Report. Product teams are spending on things that make them work better, smarter, and faster.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89

The Product Coalition

FEBRUARY 5, 2021

She had many ideas about how to improve marketing tactics but did not have the technical skills to either make the necessary changes on the web or create better solutions using technology. As a marketer, she was used to being brought in after a product was already built to market its benefits. Unfortunately, there were none.

Technical Advisors 109

Technical Advisors Reporting Tools Technical Review Customer Experience 109

ProductPlan

JULY 19, 2021

Recent reports claim that diverse organizations outperform their competitors by 35%, according to a recent report by McKinsey & Company. The report also concluded that gender-diverse organizations outperform their nearest competitor by 15%. We find ourselves judging our own experiences, purchases, and solutions.

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

Userpilot

JULY 8, 2021

Best product manager courses for mid-career PMs in 2021. Best product manager courses for advanced/pro PMs in 2021. Product management guides the development of a product at the intersection of technology, UX, and business. What is product management? Using relevant tools as a product manager.

User Testing 87

User Testing Research Software Analytic Tools Feedback Software 87

ProductPlan

MARCH 2, 2020

In our fifth annual Product Management report , communication ranked the most important skill absolutely essential to the role of product management. When we cross-referenced by industry, product management communication skills still reigned supreme. . Source: ProductPlan’s fifth annual Product Management report.

Reporting Tools 60

Reporting Tools Feedback Software Research Software User Testing 60

ProductPlan

JANUARY 21, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. To get the most bang for your budgeted bucks, we can look at some of the trends revealed in our latest State of Product Management Report. Product teams are spending on things that make them work better, smarter, and faster.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

Product Management Lessons from the Trenches

AUGUST 21, 2018

I am not suggesting that identifying a real problem and building a solution to alleviate the pain-point should not be pursued. There is an App for that”) and simply building a product doesn’t guarantee a successful business. Once you have a solution to a problem (i.e., However, the barriers to entry are very low these days (i.e

Events 150

Events Data Visualization Onboarding KPIs Reporting Tools 150

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. After hearing Rich Mironov talk about the slippery slope of sales-led companies , they decided to learn about Product Management. customer service, engineering, marketing and sales, etc).

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Product Management 2.0

MARCH 16, 2016

Many of us in the field of technology product management are so familiar with market segmentation principles that we take them for granted. So, you might be surprised to learn that we have found that too many product managers don’t go far enough with segmentation to get the results they need to grow their business.

Reporting Tools 40

Reporting Tools Marketing Research Software Data Visualization 40

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The users themselves, if they can, may build new solutions: the DIY types. More often than not, they can't build it by themselves due to various constraints and look to hire a product for the job.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

ProductPlan

DECEMBER 11, 2019

Sure, product managers need numbers to report up the chain to track progress around goals. And now product managers are communicating the strategy using data-driven roadmaps. We see increased usage of frameworks like MoSCoW , DACI , and RICE , but product teams also realize that one framework must not rule them all.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Mixpanel

OCTOBER 27, 2020

There’s no debating that data is essential for creating an effective product strategy. How does (the right) data help inform an effective product strategy? Crafting an effective product strategy relies on the accuracy and quality of your data, and the insights that result from it.

Data Visualization 59

Data Visualization Customer Experience Analytic Tools Customer Feedback 59

ProductPlan

JANUARY 18, 2023

After the exercise, regardless of exactly what shape your roadmap is in, everyone should have a better idea of what success looks like and how to get there together. Connect to the company vision Annual planning provides an opportunity to take a beat and ensure that each product and the company are still moving in the same direction.

Webinar 52

Webinar Customer Experience User Testing Roadmap 52

Intercom, Inc.

AUGUST 22, 2019

Here are five quick takeaways: Content design is a young discipline , and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. Improv gave me those tools I needed to get along in daily life. Short on time? I was never a great improviser. Essentially, it’s words.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

The Product Coalition

AUGUST 7, 2020

A useful exercise in understanding the outcomes of a modern-day business, particularly in Silicon Valley, is to examine companies in this way. Spotify, as a music-streaming platform, doesn’t actually make music. Airbnb doesn’t own properties, instead it has a platform for people to advertise and rent short-term accommodation.

Product Management 123

Product Management Product Manager Feedback Software Customer Experience 123

Roman Pichler

SEPTEMBER 11, 2023

Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits. To effectively staff the product team, I recommend including the people shown in Figure 1. [1]

Reporting Tools 339

Reporting Tools User Testing Customer Experience Product Research 339

Roman Pichler

JANUARY 12, 2017

The Strategy Canvas. The Strategy Canvas was developed by Kim and Mauborgne, the authors of Blue Ocean Theory. It was originally intended as a business strategy tool to discover new markets. Luckily, the canvas can also be applied to individual products, as the following example illustrates. [1].

Strategy 144

Strategy Differentiation Product Research Advertising 144

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 112

User Testing Weak Development Team Onboarding KPIs Customer Experience 112

The Product Coalition

JANUARY 26, 2024

In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them. However, it also often happens that in-depth research takes a lot of time and ends with a report so detailed that it becomes unhelpful and overwhelming. The perfect world does not exist, though.

User Testing 100

User Testing Product Research Research Software Data Visualization 100

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in SaaS. Women in SaaS. What is your background?

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

The Product Coalition

APRIL 27, 2020

Remote Agile (Part 7): Sprint Review with Distributed Teams TL; DR: A Remote Sprint Review with a Distributed Team We started this series on remote agile with looking into practices and tools; we explored virtual Liberating Structures, and how to master Zoom.

Agile 78

Agile Technical Review Software Review Customer Experience 78

Intercom, Inc.

JUNE 3, 2021

If you’re short on time, here are a few quick takeaways: You can’t balance short-term and long-term investments without considering the existing product strategy. If the product isn’t in good shape, R&D needs to prioritize getting it up to speed before focusing on the next thing. Should we sink bigger? Should we plan bigger?

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. Introduction: What Is Product Discovery? You heard Teresa’s definition of product discovery.

Product Research 241

Product Research User Testing ChatGPT Research Software 241

ProductPlan

JULY 18, 2019

Devoting time to long-range planning, competitive analysis, and assessing new technologies and opportunities simply won’t happen if we don’t make a concerted effort. But how does strategy claim its rightful place among the other, equally-worthy meetings and tasks on the daily docket of product teams?

Customer Experience 56

Customer Experience Data Visualization Transportation Analytic Tools 56

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. Why do product teams become feature factories? Product managers don’t want to ship features no one will use.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Mironov Consulting

MARCH 26, 2022

Most of our tools and processes around product/feature prioritization are heads-down analytical: RICE, opportunity trees, Kano, weighted 16-column spreadsheets, WSJF, Eisenhower, whatever.  Our At least in the B2B software product world, I haven't found that to be true. Then Engineering has to support them.  Most

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? Working on seemingly important tasks might feel productive until you realize you’ve been spending days on something that hardly makes a difference. What are the overarching goals of your product? Let’s break down the essentials.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

The Product HQ

FEBRUARY 6, 2023

Senior product managers are executive-level professionals who fulfill an important role in large companies developing products and bringing them to market. As product leaders, a senior product manager’s main responsibilities center around defining, communicating, refining product strategy, and overseeing product planning and execution.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

The Product HQ

JUNE 1, 2024

Product managers need to keep up with trends, product management techniques, and new product development strategies. Analytical Skills Product managers must be able to process and analyze data, product feedback, and user insights.

User Testing 52

User Testing Data Visualization Product Research Product Management 52

Product Talk

APRIL 17, 2024

Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. All product managers report to me, and we have five product teams up and running.

Product Research 224

Product Research User Testing Data Visualization Research Software 224

ProductPlan

SEPTEMBER 17, 2019

Product ops is a role still very much in its infancy, but it’s starting to show up more and more in technology company org charts. The product operations team takes care of operational items and free up product management’s time to focus on business issues. How to Build a Product Ops Dashboard.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

Roadmunk

APRIL 25, 2018

And over my time, I’ve worked across a bunch of different product teams at Intercom. I started on a more back-end team, working on our API and integrations with different products and services that our customers use alongside Intercom. This may impact our system in large ways.

Customer Experience 53

Customer Experience Product Research User Testing Data Visualization 53

Usersnap

JUNE 15, 2023

Whereas in smaller teams, product managers don’t have much help. They’re in charge of driving the entire product management process themselves. Nevertheless, some core roles and responsibilities of a product manager are: Develop product strategy and vision. Gather and prioritize product requests.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

BrainStation Product Management

JANUARY 28, 2019

Bureau was the result of a realization that there was an opportunity to use technology to fix how companies experience office furniture. . Beyond being a real estate technology company, the size of Breather’s portfolio meant that we were also essentially running a furniture procurement business too. Greg Hayes, Bureau.

Reporting Tools 46

Reporting Tools Customer Experience Certifications Education 46