People-First Product Leadership

MAY 19, 2024

If speaking of monkeys and pedestals is not going to seal the deal with your execs, Teller’s approach to innovation is reminiscent of the problem solving technique, systems thinking. In systems thinking a whole “system” is broken down into its intrinsic components. Most of what we know comes from other people.

Feedback Software 59

Feedback Software Product Research Customer Experience Systems Review 59

Modus Create

MARCH 17, 2022

As agile becomes the go-to philosophy for software development, it’s influencing other areas of business, including non-IT teams. Executives across industries are reimagining leadership principles that thrive in an agile business environment — principles that don’t treat change as an anomaly but a culture. . What is Agile Leadership?

Leadership 98

Leadership Agile Reporting Tools Feedback Software 98

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

Agile 89

Agile Data Visualization Feedback Software Reporting Tools 89

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? One reason is that intentional software product test kitchens are often viewed as an extra expense and operational overhead.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Turning it into a system.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

Agile Velocity

SEPTEMBER 12, 2023

Agile practices, like Scrum and Kanban, initially developed for software development, are now being embraced across all departments and functional areas including marketing, finance, and human resources. Leverage Unified Communication Tools : Use robust communication and collaboration tools that cater to both in-house and distributed teams.

Agile 76

Agile Feedback Software Product Research Strategy 76

Mind the Product

OCTOBER 29, 2018

Defining your process for feedback will save time and improve feedback quality. Consider Your Approach to Feedback. At every level of our careers, we are faced with unsolicited, opinionated and sometimes outlandish product feedback from our internal teams. Dismissive of Feedback. Do you start with a “No”?

Feedback Software 101

Feedback Software User Testing Customer Feedback Product Research 101

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Johanna Rothman

APRIL 4, 2022

Technology gets old. Here's a story about how technology changes one day at a time and everything is okay—until it's not. I hand-crafted the HTML, possibly in PageMill or whatever we used for our sites back then. ” I had to hire someone to move my Blogger blog and HTML site from old technology to new technology.

Feedback Software 59

Feedback Software Technical Review Blog Technology 59

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. But it’s something to consider, especially in this competitive SaaS space. Consider building one for your SaaS. How to drive customer success for your SaaS?

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. But alignment is more than just having a seat at the leadership table. Technology. That starts with the right solutions. .

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. In our experience leadership tends to “Want them all, equally.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Agile Velocity

AUGUST 15, 2022

Creating Feedback Loops. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. Generally steering clear of recaps of technical details, a good review will be a collaborative event, eliciting customer and stakeholder feedback. Why is the Review so important?

Technical Review 111

Technical Review Systems Review Demo Software Review 111

Valerian Tech

JULY 27, 2023

Introduction In today's fast-paced and dynamic business environment, organizations are increasingly turning to agile methodologies to enhance their software development and project management processes. They originated in the software development industry but have since expanded to various domains.

Agile 52

Agile Feedback Software Product Research Customer Feedback 52

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. However, they don’t fundamentally shake things up much.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

DECEMBER 12, 2023

Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. It serves as a visual guide that describes what a product or solution will look like from the user’s perspective. There are several reasons why your SaaS product needs a UX map. UX roadmap. Source: Roadmunk.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Mixpanel

FEBRUARY 16, 2024

And when you’re building an analytics tool for everyone , persona work is nuanced. When everyone on the team shares this foundational understanding of our personas, everyone can feel empowered to make decisions without explicit sign-off from myself or leadership, which allows us to move faster. That’s our situation here at Mixpanel.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Userpilot

JULY 30, 2021

The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager. They must rally a team around a product’s vision and make sure the solution is viable from a business perspective. Product leadership style.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Gainsight

MARCH 8, 2022

We wanted to give you the tools for durable growth — the kind that elevates your company above your competitors and allows you to evolve in new ways for your customers. . Customer Success Qualified Leads is that solution. . But we didn’t want to prioritize the kind of incremental growth that comes with each new year.

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Gainsight

AUGUST 25, 2021

Churn-to-growth rates : In the software-as-a-service (SaaS) world, growing is not enough. Today, success in SaaS requires subscriptions, consistent users, and ongoing product enhancements. Build Feedback into the Onboarding Process. That’s why integrations are critical to your in-product tool as you grow.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. This direct access to the customers makes customer success a true value driver, and at Gong, they make sure their feedback informs all the decisions they make. Your first SaaS customer success hire.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Coalition

JULY 24, 2021

People influence the system around them, but more often than not people conform to the system within which they operate. I believe that an Agile transformation is first and foremost a transformation of people, and the system within which they operate. We seem to miss this perspective in technology companies.

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

Gainsight

JANUARY 26, 2022

In SaaS, there are two types of recurring revenue—lean and expensive. . An alignment between Sales and CS allows for three things: A better feedback loop. In the past, in SaaS, this responsibility usually fell on Marketing’s shoulders as a demand generation function. Surface new and more detailed customer insights.

Feedback Software 111

Feedback Software Analytic Tools Reporting Tools Data Visualization 111

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. Salesflare, an intuitive CRM solution, simplifies and streamlines customer interactions, while Asana—for example—utilizes customer feedback for product enhancement. Asana’s customer centricity approach is its deep commitment to customer feedback.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

The Product Coalition

JUNE 3, 2021

And thinking better is about finding simple processes that help us work through problems from multiple dimensions and perspectives, allowing us to better choose solutions that fit what matters to us. These statements distill thousands of data points into something much more straightforward and valuable for your leadership team.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Product Innovation Educators

JANUARY 3, 2022

Dorian has a deep background in product development, starting in engineering and then moving to business leadership roles.? He has held R&D leadership roles and founded Auxilium in 2002 to help companies improve their R&D and leadership practices and transform their new product development using Agile practices.

Agile 112

Agile Development Feedback Software User Testing 112

Product Warrior

DECEMBER 7, 2022

People creating solutions need to see how they create a direct impact Making software is not like manufacturing thousands of widgets which all look the same, even when the technology is very well understood. A narrow strategy which dictates the solution by providing little room to manoeuvre does not work.

Weak Development Team 52

Weak Development Team Product Strategy Strategy Feedback Software 52

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Collecting feedback and closing the loop to build trust. What’s a good customer retention rate for SaaS?

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. But I should have looked more carefully at leading indicators and had a clear system to evaluate if we were on track or not. Invest in back-office systems early.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. However, they don’t fundamentally shake things up much.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Everything you choose to improve or build in your SaaS product should support the business.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Gainsight

MAY 4, 2023

It’s no longer about individual or direct contributions on your community platform only. And more importantly, you may not even need a platform…yet! It’s a great opportunity for small groups of people to share experiences, trade solutions, and gain a sense of belonging. And finally, it’s about the customer experience.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Mind the Product

JUNE 13, 2019

We have internal off-the-shelf customisable products like our HR system and case management system. And we build and manage externally-facing products like our bespoke local support look-up tool and our online forum. Regular feedback from my peers helped me feel less overwhelmed and more focused. There are A LOT.

Product Research 146

Product Research User Testing Feedback Software Research Software 146