The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases.

Research Software 91

Research Software Feedback Software Technical Review Software Review 91

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! Userpilot is a growth platform with advanced feedback and analytics functionality.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JUNE 9, 2023

Funnel charts are easy to interpret and are brilliant for presenting and communicating data to internal and external stakeholders. However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. What are funnel charts?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Feedback 97

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Artificial Inteligence 132

Artificial Inteligence Reporting Tools Feedback Software Research Software 132

Usersnap

APRIL 28, 2020

Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature. Don’t stop at collecting feedback, manage it like a pro. Usersnap is well-known as a user feedback tool with easy screenshot and annotation features.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? A hindrance that keeps a company from getting a product to market sooner. I refer to examples of both below.

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Research Software Feedback Software User Testing Product Research 109

Mind the Product

OCTOBER 29, 2018

Defining your process for feedback will save time and improve feedback quality. He knows that, given the opportunity to present his case the likelihood of approval increases. Consider Your Approach to Feedback. Saying No is an important part of the product manager’s role. Product “No” Outcomes.

Feedback Software 101

Feedback Software User Testing Customer Feedback Product Research 101

Userpilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! But what are these best practices and how can you implement them?

Data Visualization 59

Data Visualization Customer Experience User Testing Customer Feedback 59

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

TechEmpower - Product Management

JULY 31, 2023

Don’t overcomplicate things with reporting tools. Startup Metrics with Dave McClure Dave McClure has a great presentation on Startup Metrics where he points to some additional metrics that are useful to consider: A : Acquisition - Where / what channels do users come from? Be sure to check out the entire presentation.

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Startups Product Research Customer Experience User Testing 104

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. Additionally, here are some highlights from the presentation.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. They typically measure opinions or feelings about a statement or your product with five answer choices ranging from the most negative to the most positive (with a neutral option in the middle). Ordinal scale questions.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. The good news: You can tap into that growth with your product. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Userpilot

SEPTEMBER 29, 2022

What exactly is product value? What can product managers do to measure and increase it? Product value is how well your app helps customers achieve their goals compared to competitors. Product value depends on external factors and it’s difficult to measure. It is simply the benefits that the product delivers.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Userpilot

SEPTEMBER 5, 2022

As the inflated valuations bubble is bursting, how can SaaS companies navigate growth despite the budget cuts? What are VCs looking for in SaaS companies in 2022? Join us on the “SaaS Growth and Funding in the Times of Downturn – VC Perspective” live panel at this year’s Product Drive and find out!

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

Mind the Product

MAY 30, 2019

When you design and build a product, it is important that you regularly demo completed work with the team and key stakeholders. In Agile software development, so-called sprint demos are a key part of every iteration, but whatever product you’re building, be it an app, a website (or even a physical product), demos can be incredibly valuable.

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Demo Feedback Software Technical Review Product Research 169

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Source: Todd Wickersty, [link].

Artificial Inteligence 182

Artificial Inteligence Data Visualization Product Research Reporting Tools 182

Mind the Product

JANUARY 8, 2018

As a product manager, it’s easy to get caught up doing the wrong job. With so much time and energy going into shipping great products, the project management demands of it all often create a center of gravity that’s hard for even the most veteran product managers to escape.

Data Visualization 117

Data Visualization Analytic Tools Customer Feedback Product Research 117

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. We at Usersnap believe the voice of customers should be the driver of product development. If you want your customers to give you feedback and suggestions, then you should probably start by asking for it. I’m only kidding.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Usersnap

JANUARY 16, 2020

In conversations with numerous product managers, we’ve learned that the biggest pains of managing customer feedback are categorizing the feedback and getting an overview of all the gathered insights. Why 84% of Product Managers employ Customer Feedback in Development Process. Source: HubSpot.

User Testing 74

User Testing Customer Feedback Feedback Software Customer Experience 74

Userpilot

DECEMBER 12, 2023

We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. There are several reasons why your SaaS product needs a UX map. Let’s dive in!

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Roadmap Customer Experience UX Product Research 105

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

Article 82

Article Feedback Software Research Software User Testing 82

ProductPlan

FEBRUARY 8, 2022

Product operations is a hot topic for product management thought leaders, but not everyone fully understands what it is and how it might help their organization. Product operations isn’t a product team’s first or second hire. However, it begins making more sense as the team grows and products mature.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? Not only do your customers know what they want in a product or service, but they can also provide the necessary feedback to allow you to provide it. What is a Voice Of The Customer Survey?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Mind the Product

JANUARY 7, 2019

It articulates a step-by-step approach to building a presentation: 1) Share your story; 2) Outline your talk; 3) Deliver your MVP (Minimum Viable Product). For product people, building presentations can be a lot of fun. Your first presentation is analogous to an MVP for a product — it doesn’t have to be perfect.

Product Research 126

Product Research Data Visualization Feedback Software User Testing 126

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. In this article, we take a deep dive into the technicalities of a product launch. What is a product launch?

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Product launches User Testing Product Research ChatGPT 98

The Product Guy

APRIL 23, 2020

Guest Post by: Ralph Bautista (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Chris Butler ]. There are several ways to get into Product Management, the majority of folks stumble upon it by choice or because their organization needed to fill that role and you were the best candidate at the time.

Feedback Software 142

Feedback Software Product Research Customer Feedback Customer Experience 142

ProductPlan

AUGUST 16, 2022

Product management seldom requests big-ticket items from the management team. Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. But how do you pitch product operations to the executive team? The call to pitch product operations.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How can product managers use them to build better products that your customers will love? That’s exactly what Peep Laja, the Founder and CEO of CXL and Wynter , talked about in his presentation at the 2022 Product Drive Summit ! What are feedback loops?

Product Research 98

Product Research Feedback Loop User Testing Feedback Software 98

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. When people talk about Product Management of the future, the first theme that comes to mind is artificial intelligence (AI). Product Managers can start implementing AI by adopting a bottom-up approach. Absolutely!

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. This direct access to the customers makes customer success a true value driver, and at Gong, they make sure their feedback informs all the decisions they make. Your first SaaS customer success hire.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Bain Public

JULY 12, 2021

In our previous article in this two-part series , we looked at the importance of collaboration and everyone understanding their roles within the product management team — and how these are the key ingredients that create the conditions for success with an AI project. Don’t expect it to behave like a traditional software project.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Feedback Software Product Research 52

Mind the Product

FEBRUARY 13, 2018

Data and data products have been part of my professional career for a long time – from advising telco providers on how to use data to create new business some 10 years ago to my present-day role as chief data economist at digital transformation specialist Inovex, helping clients to discover and implement data products.

Data Visualization 96

Data Visualization Product Research User Testing Reporting Tools 96

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points? The TL; Why Gather Product Feedback During New Customer Onboarding? Shut Up and Listen. Mine the Data.

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Customer Feedback Data Visualization User Testing Customer Experience 177

Intercom, Inc.

MARCH 6, 2018

That’s why you’ll find us actively seeking feedback on our work every day. We share feedback with each other all the time, not just for bi-annual or annual reviews. We want to keep getting better and our feedback loop is a really important part of this. Building software is never a perfect process and that’s okay.

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Embedded Analytics Feedback Software Product Research Feedback Loop 213