Johanna Rothman

JUNE 24, 2021

He thought agile approaches would work to “meet” and “enforce” deadlines. I asked him these questions: Do you think people don't want to meet their deadlines? The company had deadlines because it wanted to meet market demands. These patterns make “meeting” a deadline impossible.

Agile 117

Agile Product Research Feedback Loop Government 117

Product Talk

JULY 9, 2025

Whereas when we set up stage gates and feedback loops and idea meetings and approval, whatever you want to call them, we tend to dictate all that top down. And they might say, I want to be in everything. And then they’re like, no, I don’t actually. I just want to be in this spot and this spot.

Product Research 254

Product Research Feedback Software Technical Review Customer Experience 254

Lenny Rachitsky

DECEMBER 29, 2024

Building successful B2B growth teams requires navigating several phases: The “gold rush” phase of proving initial value Systematizing and scaling successful approaches Integration with other organizational functions Finding the right balance between PLG and traditional sales Creating feedback loops between PLG and sales motions Where to (..)

Data Visualization 109

Data Visualization Product Research Feedback Software Customer Feedback 109

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. That's why the duration of the internal feedback loops is so important. I used the image above in Multiple Short Feedback Loops Support Innovation. Show them your feedback loops and your cycle time.

Product Research 145

Product Research Feedback Loop Workshop User Testing 145

Alchemer Mobile

FEBRUARY 2, 2021

We’ve categorized these 30 steps as pre-launch, launch, and post-launch, but the list is designed to be modified to meet your needs. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Lenny Rachitsky

APRIL 6, 2025

Known for her surgical writing style and no-BS frameworks, Wes returns to the pod to deliver a tactical master class on becoming a sharper, more persuasive communicator—at work, in meetings, and across your career. Even the act of noting these examples trains you to recognize effective patterns.

CTO Coach 116

CTO Coach Framework Feedback Software Product Research 116

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. By closing the feedback loop, you’ll be able to turn your users’ frowns upside down.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Intercom, Inc.

JULY 17, 2019

To produce and maintain articles that meet your customers’ needs, work closely with your product management (PM), product marketing (PMM) and customer support (CS) teams. Create a feedback loop with your support team. By building a feedback loop with your support team. Prompt your customers for feedback.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

The Product Guy

APRIL 23, 2020

Our weekly meetings have become this, ‘steering the ship back to course’ maneuver as a weekly check for me. It’s a feedback loop to tell me if something needs a second look for course correction. The advice I received from one of our weekly meetings, helped me determine whom to speak with and laid out a path of where to go next.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Alchemer Mobile

AUGUST 24, 2021

Aligning the goals of all of these different departments may not be easy, but through ongoing communications and routine meetings with team members, you will stand a much better chance at hitting all of these different goals and minimizing power struggles. No matter how successful your mobile app marketing strategies, the job is never done.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Melissa Perri

JULY 23, 2024

Inability to Scale : Difficulty in scaling operations effectively to meet growing demand or market opportunities highlights weaknesses in organizational design and adaptability. Insufficient Customer Feedback Loops : Lack of regular and structured mechanisms to gather and incorporate customer feedback into product development.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Alchemer Mobile

NOVEMBER 6, 2024

New digital feedback collection tools and advancements in AI have made it easier than ever to monitor customer sentiment. Is your experience with our app meeting your expectations? It’s crucial to centralize all this feedback in one accessible location, regardless of the channel it originated from. Do you love our website?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Reveal

DECEMBER 23, 2024

This feedback loop refines your product, ensuring enhancements meet user needshelping you understand what users like, dislike, and want more of. How Embedded Analytics Transforms Product Analytics Embedded analytics doesnt just fill gapsit enhances the feedback loop that product analytics relies on.

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

Mind the Product

OCTOBER 29, 2018

Time is money, and I have yet to meet a product manager who asks for another meeting. It’s critical that you establish the best method for receiving feedback in your organization and access feedback from those close to the consumer in a method that isn’t disruptive. Extraneous meetings were cancelled.

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

Intercom, Inc.

JUNE 20, 2018

Building a positive feedback loop. The last thing I’ll say is remember to invest in a positive feedback loop. Meet with them regularly over the quarter to review the problems that have been solved, how the solutions are resonating in the market and what else has surfaced since.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Johanna Rothman

MARCH 10, 2020

If you're like many of the teams I meet, you've sort of got a handle on things. They don't need standups or status meetings. Shorten Feedback Loops. Next, I suggested that the team find ways to shorten their feedback loops , in Part 2. I suggested that first, you see your feedback loops. (I

Product Research 109

Product Research Technical Review Systems Review Software Review 109

Alchemer Mobile

AUGUST 19, 2024

It is critical to meet customers where they are and proactively engage with them through a feedback platform, like Alchemer. With feedback in-hand, customer-obsessed PMs take the time to analyze the data critically and look for key customer insights that drive products forward. Closing a feedback loop happens in phases.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Usersnap

MARCH 24, 2025

It is a critical framework for product teams to ensure that their products meet customer needs and are delivered on time, within budget, and with the required quality. Use focus groups to test low-fidelity prototypes and gather qualitative feedback. Customer feedback loops Gather real-time insights before development.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Userpilot

APRIL 16, 2025

When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate. This proves that even if the test results look promising, your data is skewed, and the rollout hurts your key segment.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Does it meet my expectations and needs? We continue to work to staff our chat in order to help meet our customers needs.”. Pretend you’re a customer.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Mind the Product

AUGUST 9, 2019

No one can be a product manager without being an optimist, but “optimistic” feedback loops can expose real product challenges. Practise this exercise during crucial conversations in one-on-ones, with management, and during staff meetings. Let go of Needing to be Right.

Product Research 180

Product Research Product Management Product Manager Feedback Software 180

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. “73% of support leaders say customer expectations are increasing, but only 42% are sure they’re meeting those expectations” Define what a great customer experience looks like.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

UX Planet

JUNE 20, 2025

People who design in systems and think in feedback loops will not only speed up product development but also reduce risk, enhance personalization, and maximize business value. Think of it as design thinking meets data orchestration. They’ll help AI understand user psychology, intent, and context.

Research Software 64

Research Software Feedback Software Data Visualization User Testing 64

Lenny Rachitsky

MAY 22, 2025

Tight feedback loops beat elaborate planning. so no decision waited more than 24 hours. Founder CZ kept about 55 direct reports so individual contributors were never more than one level away from the CEO. This forced leaders to live in the details and empowered ICs to “own the whole cell.”

Product Research 73

Product Research Data Visualization Research Software Feedback Software 73

Intercom, Inc.

JANUARY 12, 2022

Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process”. Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process.

User Testing 118

User Testing Customer Feedback Feedback Software Product Research 118

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. That's why there's feedback.

Product Research 119

Product Research Customer Feedback Feedback Loop Feedback Software 119

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

JULY 2, 2019

In contrast, the majority of respondents who said they did feel heard by a company after leaving feedback received a response within a week. Listen to your customers’ wants and needs, then build solutions to meet those desires. Fortunately, customers expect you to ask them for feedback directly.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

The Product Guy

SEPTEMBER 24, 2024

Feedback Loops Feedback is crucial to system behavior. Systems thinking identifies loops where outputs become inputs, influencing future results. For instance, customer feedback (output) might shape product improvements (input), which in turn affects future feedback.

Feedback Software 150

Feedback Software Product Strategy Product Research Strategy 150

Mind the Product

JANUARY 8, 2018

In other words, product management is not about making sure products ship on time – it’s about understanding the needs of the customer and defining the right product to meet them. Feedback Loops. The very best product managers also know how to evangelize internally.

Data Visualization 149

Data Visualization Analytic Tools Customer Feedback Product Research 149

Alchemer Mobile

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. The more consumers you hear from, the more holistic your feedback will be.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. Meeting the needs of an enterprise buyer. With enterprise clients, the person who is using the product isn’t necessarily the person who’s buying the product.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Alchemer Mobile

JUNE 16, 2022

We leverage a six-step process to help our customers gauge their feedback strengths and weaknesses. Mentally check the steps below to get an idea of where you fall on the customer feedback spectrum. Step #1: Meet customers where they are now. Step #3: Build a continuous feedback loop.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

UserVoice

APRIL 4, 2017

User research can be a mix of analyzing customer data, direct interactions with customers (including face-to-face meetings), and soliciting data from users en masse. With UserVoice, manually managing your feedback loop is a thing of the past. User Research Tools for Product Managers. Want to learn more?

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Johanna Rothman

MARCH 4, 2020

The team has long feedback loops. And, the managers expect people to deliver “their” stuff, meeting those objectives. No one could meet their objectives with these delays. We next attacked the feedback loop problems. Build Team Resilience: Shorten Feedback Loops (Part 2).

Software Review 114

Software Review Product Research Feedback Loop Feedback Software 114

The Product Coalition

APRIL 3, 2023

Keep track of the person’s contact information so you can get in touch with them later to ask any questions or close the feedback loop ( Step 8 ). Read more: How To Share Customer Feedback so Product Actually Listens We recommend holding a scheduled meeting to discuss feature requests with Product. The company or account.

Feedback Software 156

Feedback Software Customer Feedback User Testing User Friction 156