Mind the Product

APRIL 29, 2019

A persona starts off with a classic formula – name, age, demographic, location – and that formula can work when you have a focused audience with specific needs. Create a Feedback Loop. But what happens when your product is direct to consumers, and there are an awful lot of them?

User Testing 185

User Testing Customer Feedback Product Research Customer Experience 185

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. We narrow down the feedback to 3-5 items and attach concrete examples to each one. Here are some of the data points we try to prepare for each item: Name of customer (or prospect) and company. Job title of person giving the feedback.

Product Research 193

Product Research Feedback Software User Testing Customer Feedback 193

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. It would be best to have built-in feedback loops to ensure you move as many right players forward as possible.

Customer Experience 158

Customer Experience Customer Feedback User Testing User Friction 158

The Product Coalition

APRIL 24, 2023

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Intercom, Inc.

APRIL 26, 2022

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. With Intercom, you can flawlessly communicate with your customers, wherever they may be.

Customer Experience 220

Customer Experience User Testing Customer Feedback Feedback Software 220

Johanna Rothman

OCTOBER 6, 2020

I'll wrap this series up with what you can do if your managers love predicting instead of using feedback loops. That's because we almost always used Alternative 3, with more feedback loops. ” They thought we used just one named approach to organize our projects. First, I'll explain the various lifecycles.

Agile 119

Agile Product Research Feedback Software Feedback Loop 119

Userpilot

MARCH 29, 2023

Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop. Book a demo to learn more about how Userpilot can help you create effective feedback surveys. Use follow-up surveys to close out the feedback loop.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Intercom, Inc.

AUGUST 6, 2020

And then more recently since I’ve come on board, we have really tried to reignite our conversation in a positive way with the meta community to really include them back into the feedback loops, to make sure that we continue to progress the logic in the community and how we build this in the future. Both are @StackOverflow.

Feedback Software 144

Feedback Software Reporting Tools Product Research Customer Feedback 144

Mind the Product

SEPTEMBER 18, 2017

The gifter’s journey may have various entry points and paths, but the two final steps of the funnel would typically be: Once the user chooses the product to be sent as a gift, they enter the recipient’s name and email address and write a personal message. Here is a sample email: Hi [sender first name]! Our “Before” Measurements.

Customer Experience 144

Customer Experience User Testing Product Research Customer Feedback 144

Johanna Rothman

OCTOBER 15, 2020

There are other iterative and incremental lifecycles that don't have names, either. While the people work inside a timebox, there's little collaboration and very long feedback loops. There's no name for that approach. I'm not saying their approach is bad—on the contrary, it appears to work quite well for them.

User Testing 106

User Testing Agile Product Research Weak Development Team 106

Amplitude

JANUARY 21, 2021

Not only has Amplitude made data self-serve, it has increased the velocity of our data feedback loops, which in turn leads to better, faster decision-making, whether it be about the product, marketing, or operations. . Get everyone speaking the same language about your data, even for something as simple as naming events. .

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

Userpilot

NOVEMBER 27, 2023

Close the feedback loop so customers know their opinions matter. There are two main types of churn, namely, customer churn and revenue churn. As is obvious from the names, each churn rate focuses on different avenues of company growth , i.e. customer or revenue. Visual of the customer feedback loop.

Product Research 101

Product Research Data Visualization Feedback Software Analytic Tools 101

Userpilot

MARCH 23, 2023

Keep customers updated and follow up when the problem has been resolved to close the customer feedback loop. Examples of quantitative NPS survey questions Here are some great close-ended question examples to ask in your survey to collect quantitative data: How likely are you to recommend (product name) to a friend or colleague?

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Johanna Rothman

OCTOBER 20, 2020

I wrote about Agility in Name Only. Until we finished work and released increments of value more often, as in the Incremental lifecycles , we couldn't use short feedback loops. Those short feedback loops allow us to use double-loop learning. What do we need to achieve those feedback loops?

User Testing 85

User Testing Software Review Agile Product Research 85

Productside

MARCH 18, 2025

Circleback collates feedback loops and merges them with analytics, giving you a 360 view of both product usage and sentiment. It brings roster, scholarship, and NIL (Name, Image, Likeness) financial planning into one smart, data-driven workspace. Data is one thing, but gleaning direct quotes and user-driven insights is another.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Product Talk

SEPTEMBER 6, 2023

Let’s have feedback loops. If your executive team isn’t aligned on that strategic context, even if they say they are in name, but then the next prospect picks up the phone and that strategy just went out the window because we’re going to chase that revenue, it doesn’t matter how much you communicate it. .

Product Research 319

Product Research User Testing Research Software Feedback Software 319

UX Planet

FEBRUARY 6, 2025

This new model prioritizes interactive and emotionally resonant touchpoints and can be named Dopamine Banking. As the name suggests, it is used to create a little happiness boost in the brain using bright colors, playful shapes and patterns that evokes a sense of energy and excitement.

Banking 80

Banking Data Visualization Feedback Software Customer Experience 80

Usersnap

AUGUST 26, 2021

With every customer interaction, they can extract feedback for the right department to address it. Here’re 4 best practices for CS teams take charge of customer feedback loops: Understand the job-to-be-done of each issue and if there are other related problems the customers wish the product can solve.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Userpilot

SEPTEMBER 3, 2022

Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. Userpilot, Usersnap, and Qualaroo are the 3 best customer feedback analysis tools. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Productside

MARCH 18, 2025

Circleback collates feedback loops and merges them with analytics, giving you a 360 view of both product usage and sentiment. It brings roster, scholarship, and NIL (Name, Image, Likeness) financial planning into one smart, data-driven workspace. Data is one thing, but gleaning direct quotes and user-driven insights is another.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

OCTOBER 15, 2022

Close the customer feedback loop by notifying users after you’ve implemented the feedback they suggested. As the name implies, public roadmaps are public. Meaning anyone can view it and leave feedback about each new feature or suggest new features, not on the list. Don’t forget to close the customer feedback loop.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

The Product Coalition

MARCH 14, 2023

This will shorten the feedback loop to your customer support teams, reducing the chance of abandonment. Name, then address, then date of birth, and so on. With this information, you can improve the guidelines given to the user on the UI of your app. Make your KYC process multi-step. Make the sequence feel natural.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

The Product Coalition

MARCH 15, 2020

Two people are going down street, one of them (let’s name her Jane) enters store A and the other (let’s name him Matt) store B.

User Testing 90

User Testing Customer Feedback Customer Experience Product Research 90

The Product Coalition

JUNE 3, 2021

Feedback from internal teams like Sales or Support. It’s literally in the damn name! That’s how good maps are built: feedback loops created by explorers. Dashboards of user behavior summarizing trends. Your executive team’s desired roadmap. Or better yet, all roadmaps. Reality is the ultimate update.

Feedback Software 179

Feedback Software Data Visualization Research Software User Testing 179

UX Planet

SEPTEMBER 22, 2024

Designers often find themselves juggling numerous tools, files, and feedback loops across different platforms. Include: Project Name Objectives & Goals : Define what the project aims to achieve. Why Use a Design Documentation Template? Project Overview Start by filling out the Project Overview section.

Document 105

Document Product Research User Testing Research Software 105

Messages that Matter

AUGUST 26, 2024

By naming two or three channel partners to the team you take the first step in a process that will involve partners in steps along the way to a final message that they had a say in its creation. Create an initial version of the messaging and seek reaction from the group of channel partners providing feedback.

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

The Product Coalition

JULY 10, 2020

Goodhart’s Law Back in 1975, the British economist Charles Goodhart first published the idea that would carry his name, when he wrote about monetary policy. Instead, Sprints, cycles, iterations as well as inspection and adaptation is the name of the game. Waiting too long before shipping, or pursuing perfection, is not an option.

Agile 115

Agile Reporting Tools Feedback Software Systems Review 115

Intercom, Inc.

MAY 1, 2019

It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. There were a number of lessons to take away from this: Look for opportunities to include many feedback loops in your design process.

Onboarding KPIs 143

Onboarding KPIs Feedback Software Research Software User Testing 143

Userpilot

NOVEMBER 1, 2022

Address customers by name. People love the sound of their name, so have your customer support team address customers by name in their interactions. Ask them for their feedback using in-app microsurveys. Implement their feedback, then close the feedback loop by notifying them of product changes.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

SEPTEMBER 28, 2022

Listen to what customers have to say and close the feedback loop. But, you can no longer get away with calling users by their names and expect them to be impressed by that. Take customer feedback seriously and act on it. Customer feedback is at the heart of every customer-centric company.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. How you act on feedback will depend on the identified problems. Step 5: Follow up and close the feedback loop Well done!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Amplitude

APRIL 25, 2021

For many, a “personalized” experience has meant inserting a user’s name in the home screen or swapping out a picture based on their location. From a self-serve user interface, select any event property—an SKU, item name, product category, etc.—and Automated Recommendations to Find the Right Message.

Analytic Tools 113

Analytic Tools Engineering Feedback Software Data Visualization 113

UserVoice

JULY 4, 2019

Both platforms are designer-friendly solutions that power iterative interface wireframes, and both have some big names on their customer lists. In Invision’s corner, we have Salesforce, Uber, and Netflix to name a few, while companies like Disney, BBC, and Amazon.com rally behind Proto.io. Want to learn more?

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

SEPTEMBER 12, 2024

The closed-ended question enables the user to point out what kind of data on the page is inaccurate, like the company name or contact details. This allows you to keep your feedback loops tight and respond to urgent user requests quickly. Clicking the icon triggers an in-app survey , which consists of 2 questions.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Mind the Product

AUGUST 19, 2019

Which would you prefer: one where a barista knows your name and your favourite drink and your favourite music is playing, or one where everything is made for an average customer? Imagine that you’re going to a coffee shop. Moreover, it’s not only changes in these components that might affect you.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Intercom, Inc.

NOVEMBER 7, 2019

Instead, focus on fostering a culture of communication and feedback loops between the team. At first when you have no brand, just a working product and only a handful of customers, you really have to find any opportunity to get your name out there. If you make mistakes without learning, you’re not improving.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Amplitude

MAY 6, 2020

We are also more connected—tablets, watches, phones, work laptops, TVs, bikes, consoles, and cars to name a few. Interact directly with customers, with rapid feedback loops, more signal, and less noise. Today, we—the product-using public—have more choices. So how do you chart a different course? They: Connect to Customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140