Mind the Product

JULY 5, 2017

Prad Patel is the product manager of video experience in Trinity Mirror, one of the UK’s largest newspaper, magazine and digital publishers. Prad makes sure that journalists can get photos and videos from phones to the various editing platforms and upload the final content on the website. Joys and Sorrows.

Analytic Tools 101

Analytic Tools Reporting Tools Feedback Software Product Management 101

Gainsight

APRIL 21, 2022

According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. Product Experience: A Key Driver Of Your Customer Success Journey. Finding Product-Market Fit.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Roy Madden

MARCH 22, 2022

Meet Feedly AI Feedly AI reads millions of articles, reports, and social media posts every day and automatically tags key threat intelligence concepts: critical vulnerabilities, malware families, threat actors, indicators of compromise, ATT&CK techniques, companies, vendors, industries, etc.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Finance 52

Mind the Product

FEBRUARY 25, 2020

In fact, studies such as the 2015 McKinsey report – Diversity Matters , have shown that working on a team with people who are different from you can challenge your thinking in such a way that it can actually help to sharpen up its performance. Complementary skills: a balanced mix of people who know product, technology and business.

Weak Development Team 122

Weak Development Team User Testing Workshop Magazine 122

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Agile Velocity

JUNE 4, 2020

That is largely due to how the Agile movement got started and where the vast majority of emphasis has been over the years–on IT and/or Software Development teams. According to Denning, Amazon has been successful, in part, because of Jeff Bezos’ understanding of market position, combined with a focus on customer value.

Agile 52

Agile Reporting Tools Feedback Software Software Review 52

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. If you’re interested in really leveling up, you can read the full 16-page report here and listen to my interview with The Everyday Innovator. That’s why our annual report is always so grounding. That’s the good news.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. If you’re interested in really leveling up, you can read the full 16-page report here and listen to my interview with The Everyday Innovator. That’s why our annual report is always so grounding. That’s the good news.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

JUNE 30, 2017

Meanwhile, input from customers lies towards the bottom of the list. When we asked them in the same survey who they’re eager to collaborate more with, customers topped the list, while the C-Suite was at the bottom. Measure the value you’re providing to customers.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

DISQO

JUNE 30, 2017

Meanwhile, input from customers lies towards the bottom of the list. When we asked them in the same survey who they’re eager to collaborate more with, customers topped the list, while the C-Suite was at the bottom. Measure the value you’re providing to customers.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Meanwhile, input from customers lies towards the bottom of the list. When we asked them in the same survey who they’re eager to collaborate more with, customers topped the list, while the C-Suite was at the bottom. Measure the value you’re providing to customers.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Oren Steinberg

MARCH 7, 2017

You most likely have lost the fight before your product or service is even scored. Even if you recruit the best local sales team, large corporations have long deal cycles, that don’t fit expectations of venture capitalists who back most startups. Who can lose customers by lagging behind? Find the critical path .

Reporting Tools 40

Reporting Tools User Testing Customer Experience Feedback Software 40

Intercom, Inc.

MARCH 4, 2021

In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. And something was going on with the AC system and I didn’t want to be bothered with it. They don’t have the tools.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Intercom, Inc.

MARCH 26, 2020

In this episode, we hear from: Ruairí Galavan , Senior Manager of Customer Engagement : Based in our Dublin office after working remotely for four years in Berlin. Jade Shearstone , R&D Operations Manager : Now in our London office after working in Customer Support while traveling the world.

Customer Experience 171

Customer Experience Definition User Testing Travel 171

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208

DISQO

APRIL 6, 2020

Which begs the question: Will consuming so much media take a toll on all of us? Taking in a constant stream of alarming news increases your stress and anxiety — and has long-term consequences for your physical health, too,” Greater Good Magazine reports. Want more information on Alpha’s COVID-19 research ?

User Testing 52

User Testing Feedback Software Reporting Tools Research Software 52

DISQO

APRIL 6, 2020

Which begs the question: Will consuming so much media take a toll on all of us? Taking in a constant stream of alarming news increases your stress and anxiety — and has long-term consequences for your physical health, too,” Greater Good Magazine reports. Want more information on Alpha’s COVID-19 research ?

User Testing 52

User Testing Feedback Software Reporting Tools Research Software 52