Userpilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Customer feedback: Hello!

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., Satmetrix Systems, Inc., Go omnichannel by triggering Surveys in your mobile app. and Fred Reichheld.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

DECEMBER 2, 2019

From new navigation features and refreshed product names to several brand new apps, there’s definitely something for everyone. Introducing Outbound. “Messages is now called Outbound because it’s home to more than just messages” Most significantly, Messages is now called Outbound because it’s home to more than just messages.

Outbound 38

Outbound Customer Experience Customer Feedback User Testing 38

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Alchemer Mobile

JUNE 16, 2020

One of the primary locations that travel brands interact with customers is through their mobile apps. However, if your app isn’t providing a seamless customer experience right now, their frustration will only be heightened. This will help you understand the value of their feedback and input. Average app review volume.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Intercom, Inc.

AUGUST 18, 2020

Over the past three months, we’ve listened to your feedback and released a staggering 40 new features to make Intercom work harder for you – balancing the power to scale with the Intercom personal touch. You can also prevent customers from re-opening closed conversations in your mobile app. And that’s not all we’ve been building.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Alchemer Mobile

MAY 27, 2020

Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?Download Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Intercom, Inc.

MARCH 14, 2018

Work on how you’ll pitch and describe the solution in a way that makes the most sense for your users. Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. Your solution should be the only incentive needed. Evaluate the findings.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Intercom, Inc.

DECEMBER 3, 2020

On the last Built for You episode, we talked about how customer feedback informs the features we build at Intercom. In the first podcast, I chatted with some of our teams from research, engineering, and product management, who translated your feedback into the features and products we built. Building Series from the ground up.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Intercom, Inc.

MARCH 10, 2020

But as we consider how we take our customer support fully remote, we are rethinking how we would use our workflows, automation tools, and day-to-day rituals to protect our team dynamics and productivity. As a global team, we’ve built up robust workflows and systems over the years to help us provide a consistent customer experience.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Intercom, Inc.

AUGUST 25, 2021

We also value all the feedback you send us, so when we’re making improvements, we lean on what we’ve heard from you, our own customers. All of this feedback helps us fine-tune Intercom in ways that will make the most impact for you and your customers. Launch voice calls directly from Intercom with our new Dialpad app.

Data Visualization 129

Data Visualization Reporting Tools Customer Experience Feedback Software 129

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. Let’s get right into it!

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

SEPTEMBER 7, 2023

In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. Understand your buyer personas and user personas: Collect feedback from existing customers Use signup surveys to get new customer information Look at user behavior in-app to spot trends 2.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. There are five segments in the technology adoption lifecycle: Innovators; Early adopters; Early majority; Late majority; Laggards; Some strategies to crossing the chasm include: Create a buzz to help attract the right technology enthusiast to your product early.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. Use contextual in-app messages to introduce new features. Here are the main ones.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Intercom, Inc.

JULY 31, 2018

We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis. Each product used is only one tool of many at our disposal. At Intercom, we believe that tools should be adaptable to your needs and not the other way around. Say hello to the Intercom App Store.

Feedback Software 106

Feedback Software User Testing Customer Feedback Customer Experience 106

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. So over the years, we’ve been able to build internal tools to cater to our team needs. By capturing related conversations in one place, we’ve drastically reduced the amount of time and tools people needed to gather customer insights.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Intercom, Inc.

JANUARY 17, 2023

Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”. Enabling different filters on reports (e.g.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Outbound 118

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

APRIL 9, 2020

That means brick-and-mortar shops are learning on the fly to take their businesses digital, and folks at home are pushing their utilities and SaaS products to the brink. One thing our team has been trying to do is really share that positive feedback out to the whole company. We’re learning, evolving. So that’s been really nice.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. At Klaus, customer support begins directly within the platform. “We Offering support before it’s needed.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

AUGUST 2, 2024

Most SaaS buyers are used to the PLG model, so you’ll be creating systems that appeal to their needs. In most SaaS companies, PLG strategies are developed by a collaborative effort between sales, product, and marketing teams. Deliver personalized in-app experiences during onboarding. Sounds exciting?

Feedback Software 105

Feedback Software Customer Experience Reporting Tools Product Research 105

Userpilot

MAY 2, 2022

You can use Intercom to create such surveys code free and get NPS feedback from your customers. Intercom is a Customer Communications Platform that focuses on delivering customer solutions that range from user onboarding (product tours), chatbots for engagement, and customer support. You can collect NPS data in various ways.

Feedback Software 98

Feedback Software Product Research Data Visualization Reporting Tools 98

Intercom, Inc.

MAY 24, 2018

Why does Matt see free products as a tool for growth ? For those not familiar, Clearbit is a data platform around people in companies. We’d be running through all the initial customer feedback, getting our first users up and going, and then one of the big pieces that happened quickly was the persona development.

Data Visualization 182

Data Visualization Customer Experience Feedback Software B2B 182

Userpilot

AUGUST 18, 2024

It outlines the target audience, competition, value proposition, messaging, pricing, and marketing and sales channels. Building a go-to-market plan involves several steps, such as conducting market research, defining the unique value proposition and messaging, and selecting a pricing strategy and marketing and sales channels.

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105

Userpilot

AUGUST 14, 2023

But since most online advice is either generic or meant for ecommerce businesses, where can you begin as a product marketer working at a SaaS? While first-party data is usually collected automatically by your platform or initiated by your brand through surveys, zero-party data comes from the user’s initiative.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JUNE 24, 2024

Easier content creation & personalized messages : New technologies simplify content creation and personalization, improving engagement and efficiency. Customer communication tracking and analytics : Advanced analytics tools measure communication effectiveness and optimize strategies. Book a Userpilot demo !

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Intercom, Inc.

JULY 26, 2018

The value in conversations can be seen in how they help sales teams develop relationships with their leads and push deals over the line, as well as how a conversation allows support teams to work through tough problems and find the best solutions possible for customers. Embed apps right inside your messages.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Our mission – the change we want to create – is to make internet business personal. Why is this principle important to teams at Intercom?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Userpilot

AUGUST 22, 2024

You will also learn about two alternative product analytics solutions for event tracking; Userpilot and Google Analytics 4. TL;DR Amplitude is an analytics platform that enables businesses to monitor user interactions throughout the customer journey. This means it might not be the right tool for users without technical expertise.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

MAY 6, 2020

We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. You can now export the exact customer and conversation data you need to external reporting tools you use. If you’ve built an app for our Intercom App Store , use these APIs to improve your app experience for your customers.

Data Visualization 129

Data Visualization Customer Feedback Analytic Tools Feedback Software 129