The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Product Innovation Educators

AUGUST 29, 2022

How product managers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience.

Customer Experience 266

Customer Experience User Friction User Testing Analytic Tools 266

The Product Manager Coach Blog

JANUARY 14, 2025

When Jane, a seasoned product manager, started her new role at a fast-growing SaaS company, she was ready to make an impact. Address Pain Points Proactively: Regularly ask for feedback to show you value their input and are ready to adjust course. But within a month, she felt like she was treading water.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Productside

MARCH 18, 2025

Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. In this thought-provoking episode, youll gain: A framework for refining product-market fit without unnecessary pivots.

User Testing 177

User Testing Product Marketing Marketing Customer Experience 177

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 314

User Friction Customer Experience Customer Feedback Analytic Tools 314

The Product Guy

MAY 7, 2020

As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . This article explores multiple aspects of product management. the Product Manager role is a rather recent phenomenon. Understanding the Role Definition.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Branding Finance 98

UX Planet

MARCH 9, 2025

Introduction Introduction is the first section that management will read, and it should help them understand what this project is all about. It recommended to focus on two important points: Purpose: Clearly state the purpose of the redesignwhy the business should invest time and money in it and what it will help the business achieve.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

UX Planet

NOVEMBER 18, 2024

These resources might include IT support staff who ensure the online system is functioning correctly, customer service representatives who handle inquiries, and administrative staff who manage the documentation. Digital architects design the technical framework, ensuring that all components work together efficiently.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing 298

User Testing Reporting Tools Customer Experience User Friction 298

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Product Management University

SEPTEMBER 18, 2024

The Solutions Value Chain is a framework that helps you uncover real, strategic value for your customers—from the top of their organization all the way down to the people in the trenches doing the day-to-day work. Of course, every product company wants users to love their products—no surprise there. The concept is pretty simple.

Framework 130

Framework User Friction Customer Experience Product Research 130

Product Talk

DECEMBER 18, 2024

I was asked to give a ten-minute overview of my continuous discovery framework and then participated in a fireside chat where the host, Cecilie Smedstad , asked me to go deeper in a few areas. Its not the exclusive domain of product managers. I did classic web development before there were frameworks back in the ’90s.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Product Talk

AUGUST 18, 2021

Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. If we are lucky, we might do some customer research at the beginning of the project.

Product Research 328

Product Research Research Software User Testing User Friction 328

The Product Coalition

JULY 15, 2022

This is where frameworks come into the picture. What are the product frameworks? Frameworks in business provide the sets of steps for creating new products or improving the performance, cost, and quality of existing products. But, while frameworks can be very helpful, they can’t be applied blindly! Why use it? Why use it?

Framework 158

Framework Product Management Product Manager Customer Experience 158

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. Imagine building software that supports sales teams manage their client relationships.

User Testing 277

User Testing Customer Experience Product Management Product Manager 277

Product Talk

JUNE 2, 2021

Suppose a product manager, a designer, and an engineer are working together on a shared desired outcome. The product manager might be influenced by what key stakeholders have been asking for. The engineer might be excited to try out a new API or use a new web framework. It starts with focusing on the customer.

User Friction 279

User Friction Entertainment Product Research Customer Experience 279

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

The Product Guy

FEBRUARY 27, 2020

The kiosks help thousands of customers by providing valuable information and generate a significant portion of the revenue for the company. In addition, choosing the wrong product management framework added to the failure of the launch. The sales and management teams wanted us to deliver the entire product at the launch.

User Testing 419

User Testing Weak Development Team Product Research Customer Experience 419

Product Innovation Educators

SEPTEMBER 16, 2024

What product managers need to know about the Targeted Innovation Process Watch on YouTube TLDR The Targeted Innovation Process is a practical framework that helps product managers drive innovation in their organizations. It’s what helps create products that customers love and keeps companies successful in the long run.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Product Talk

NOVEMBER 22, 2023

These are the customer needs, pain points, and desires that, if addressed, will drive your desired outcome. This is how we’ll evaluate which solutions will help us best create customer value in a way that drives business value. the product manager has the final say), instead of collaborating as a cross-functional team.

Research Software 329

Research Software Feedback Software Product Research User Testing 329

Product Innovation Educators

APRIL 1, 2019

Find out what makes your customer “hire” your product. You don’t have to listen very long to this podcast to know that I place the emphasis of product management on the creation of customer value. Summary of some concepts discussed for product managers. [2:55] 2:55] What is Jobs To Be Done?

User Friction 185

User Friction Customer Feedback Customer Experience Framework 185

Product Innovation Educators

JANUARY 10, 2022

Summary of some concepts discussed for product managers. [1:56] Two colleagues and I built a framework that translated our intuition into steps for building world-changing products systematically. Strategy requires answering the four RDCL (“radical”) questions: Real Pain Points: Why does someone come to your product?

User Testing 243

User Testing Product Management Product Manager Vision 243

The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. From a Product Management and Strategy viewpoint, I believe internalizing this fear of failure drives some of the best outcomes for the organization and its customers.

Framework 162

Framework Reporting Tools Technical Review Systems Review 162

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 82

Research Software User Testing Analytic Tools Feedback Software 82

Product Talk

APRIL 21, 2021

The reason why I like to share that is in today’s talk, we’re going to get into my continuous discovery framework. And I like to set the tone that this framework was developed and co-created with dozens of teams from all over the world. Design with your customers, design with your constituents, not for them.

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

Product Innovation Educators

JUNE 24, 2024

How to successfully transition to a product management role Watch on YouTube TLDR Transitioning from one career to another is full of challenges, especially when the two fields seem vastly different. Both require wearing multiple hats, adapting quickly, and managing complex initiatives with limited resources.

Product Management 249

Product Management Product Manager User Friction Product Research 249

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. This podcast is where product leaders and managers become product masters. Even if you argue that such areas are someone else’s responsibility, I believe you, as the product manager, have important insights for improving these areas. .

Customer Experience 181

Customer Experience UX User Friction Product Management 181

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Analyze in-app user satisfaction using tools like NPS and CSAT surveys. Book a demo now.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

The Product Coalition

NOVEMBER 11, 2021

It is initiated in various forms like “You are a Project Manager right?” Project Managers keep the Project going, and on track. But what do Product Managers specialize in? And then I came across a brilliant Podcast that tells us that Product Managers specialize in, well, Productizing. :) [link] So, What Is Productizing?

Product Management 192

Product Management Product Manager Customer Experience User Testing 192

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

UX Planet

MAY 25, 2025

Instrumentation & RecruitmentSetting the Stage for Effective User Interviews Part 2 (of 5) of the UX Research Playbook series Previously in Part 1 of The UX Research Playbook series, we explored how to set UX research up for success by crafting well-defined research goals within a structured framework.

User Testing 97

User Testing Customer Feedback Customer Experience Data Visualization 97

Userpilot

AUGUST 5, 2024

The right product marketing messaging framework can dramatically change your product’s position in the market and your product management outcomes. How can you create a framework that resonates with your target audience and drives engagement? Let’s explore: What a product messaging framework is.

Messaging 105

Messaging Framework Feedback Software Research Software 105

The Product Coalition

MARCH 24, 2021

Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. Starting with a niche market ensures focusing on a very specific customer problem and probably little to no competition. As we do not have yet data available from live customers?—?or

User Testing 158

User Testing Research Software User Friction Customer Experience 158

Userpilot

JULY 29, 2024

And that’s why it’s necessary to adopt the right product management frameworks (the blueprint!) So, which product management frameworks should your team use? TL;DR Product management frameworks help guide product teams by establishing standardized, repeatable processes to create successful products.

Framework 105

Framework Feedback Software Analytic Tools Onboarding KPIs 105

Intercom, Inc.

APRIL 20, 2021

The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team. The results?

Data Visualization 156

Data Visualization User Friction Customer Experience User Testing 156