UX Planet

MAY 27, 2025

Chasing the next big product win in banking or fintech? Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Poor financial UX might be whats holding your teamback. Google left Yahoo behind in searches.

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Finance Research Software Feedback Software Analytic Tools 98

The Basics of Product Management

JUNE 22, 2025

Introduction: The Rise of the AI-Augmented PM Welcome to the era where product managers don’t just manage products—they orchestrate intelligent systems . The traditional PM toolkit—spreadsheets, sticky notes, and stakeholder meetings—is being supercharged by AI. Get ready to become an AI Product Manager.

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Artificial Inteligence Data Visualization User Testing Product Research 52

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Mind the Product

MARCH 16, 2018

I introduced a concept called Product EQ when speaking about managing conflict at work at a recent ProductTank London. All of these skills are just as crucial to product success as roadmap building, A/B testing and OKRs, however they’re often not given the emphasis that they deserve. Meet Sue and Tom. The potential is HUGE!

Weak Development Team 168

Weak Development Team Product Research Management Management 168

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. When scaling your customer experience, remember AI can’t simulate human empathy.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

FEBRUARY 24, 2025

Thats why Ive curated a list of three top product manager openings at data-driven companies, along with standout candidates who are ready to make an impact. Recommended product manager job openings in data-driven companies Looking for a job in data-driven product management ?

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

The Product Coalition

NOVEMBER 26, 2022

According to Clayton Christensen, a professor at Harvard Business School, nearly 30,000 new products are introduced each year, and 95% fail. Though this number is more related to physical products, it only takes a little effort to realize this is true for digital products.

User Testing 143

User Testing Customer Experience Customer Feedback Feedback Software 143

Lenny Rachitsky

APRIL 30, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. I guarantee you’ll get 100x the value of a subscription or your money back. I guarantee you’ll get 100x the value of a subscription or your money back. 👋 Hey, Lenny here!

Data Visualization 142

Data Visualization User Testing Product Research Technical Review 142

Intercom, Inc.

DECEMBER 12, 2018

In this guide we’ll show you how your business can navigate the martech landscape to build a lean, productive marketing stack, and how some of the fasted growing software companies are building theirs. You might be familiar with Scott Brinker’s famous martech landscape slide. What is a marketing technology stack?

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JANUARY 24, 2019

Knowing when it’s time to become a platform is a delicate thing, as Mike Kreaden , Managing Director of Salesforce Incubator, discovered. He joined me for a chat that ranged from the role of AI to how they choose startups to incubate. It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

The Product Coalition

NOVEMBER 23, 2021

Problem: We clearly defined the problem that co-founders were facing in order to set up the online and digital experience. Problem: We clearly defined the problem that co-founders were facing in order to set up the online and digital experience. Let me walk through the entire workshop in the phases with its results.

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Startups Strategy Technical Review B2B 157

The Product Coalition

MARCH 25, 2022

CB Insights states that 41 fintech startups that are backed by venture capital are worth $154.1 Online payments and banking apps have become must-have solutions on people’s devices because they allow them to manage finances without leaving the house or interacting with other people. What is fintech?

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

Userpilot

AUGUST 14, 2024

Userpilot Product Drive Summit is coming back in 2024! Here’s a quick overview of the Product Drive program: the talks and the speakers. What is Product Drive? Userpilot Product Drive is an annual conference for product folks organized by Userpilot. Userpilot Product Drive 2024. Let’s dive right in!

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Research Software 105

Intercom, Inc.

APRIL 3, 2025

In the high-stakes world of gaming, support teams face a unique set of challenges. With AI agents like Fin, you can break free from these constraints. Taking an AI-first approach allows you to handle massive support volume fluctuations while providing always-on global support, and keeping costs predictable.

Reporting Tools 104

Reporting Tools Feedback Software Data Visualization User Testing 104

Modus Create

MAY 20, 2025

Forum monitoring is essential but tedious Here's how AI can help By Boris Berenberg Posted in AI Transformation , Product Development Published on: May 20, 2025 Last update: May 20, 2025 If you build products for customers, chances are youve explored how AI can help. Heres what happened.

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Analytic Tools Software Review Technical Review Data Visualization 40

Userpilot

AUGUST 27, 2024

Well, let’s explore 8 of the latest trends in the consumer landscape and share some product management strategies you can apply to take advantage of these trends. Well, let’s explore 8 of the latest trends in the consumer landscape and share some product management strategies you can apply to take advantage of these trends.

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User Testing Analytic Tools Feedback Software Research Software 104

Lenny Rachitsky

SEPTEMBER 3, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. He spent the past decade as a VC and product leader helping world-class companies like Faire, Quizlet, and Ibotta accelerate their growth. 👋 Hey, Lenny here! Learn more here.

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User Testing Feedback Software Framework Onboarding KPIs 132

Userpilot

MAY 29, 2025

A sales manager trying to check this weeks pipeline numbers while boarding a flight needs answers now , not after a long loading animation. Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ?

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Data Visualization Analytic Tools Feedback Software Research Software 87

ProductPlan

APRIL 17, 2024

As a product manager, attending conferences is not just a part of professional development but an invaluable source of inspiration and learning. Recently, I had the opportunity to attend the Product-Led Summit hosted by the Product-Led Alliance in New York. Reliability focuses on the integrity of the product.

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Customer Experience Customer Feedback Feedback Software User Testing 103

Userpilot

JANUARY 14, 2024

What does 2024 have in stock for product managers ? And what challenges will they face? Let’s check out 11 predictions on product management trends in 2024. TL;DR The integration of AI and ML is likely to increase but not all companies will leverage it successfully.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

The Product Coalition

MARCH 22, 2021

These fields include web design, mobile app development, SaaS, and even B2B products. Some get new clients only through word of mouth and reference from previous clients. In this piece, we’ve gathered some of the most talented and productive UX professionals in 2020. The quantity, however, does not always result in quality.

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UX Research Software Feedback Software User Testing 131

Userpilot

JANUARY 15, 2025

Its a structured representation of your platforms interface that gets mutated with everyday user activity like clicks, taps, and form inputs. Its a structured representation of your platforms interface that gets mutated with everyday user activity like clicks, taps, and form inputs. CAGR in the next couple of years.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Enterprise 52

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. Katie van Zyl, Director of Product Management at GoDaddy. Christopher An-Traumer, Product Manager at Premera Blue Cross. Ashley Ettwein, Director of Product Marketing at ADT. Transcription. Christy: Yeah.

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User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

APRIL 29, 2022

In this article, you will get everything you need to know about customer onboarding specialists. What salary do they get? A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. We’ve got you covered! What do they do?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userzoom

APRIL 21, 2020

UX at William Hill is all about understanding the psychology behind customer decisions and designing products that enhance their experience. As they state: “We’re on a mission to stamp out cognitive bias and make our products the best they can be.” I think UX should be at the core of every digital business and product.

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User Testing Research Software Product Research Data Visualization 93

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox.

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Customer Communications Feedback Software Reporting Tools Events 118

Usersnap

JUNE 11, 2019

In the past, the core goal of testing is to find bugs and fix them. As a QA tester or manager, how you scale up your skills to match today’s innovative challenges is the key to improving testing productivity and advancing your career prospects. . But the dynamics of IT and testing landscape have changed now. William A Foster.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. What is an onboarding tour?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Research Software 98

Userpilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Usersnap

AUGUST 26, 2021

So how do you get customer feedback and accelerate growth? So how do you get customer feedback and accelerate growth? It is the source of new ideas for your product, it sheds light on customer problems that may have escaped you. Primarily, the feedback indicates how well the product or service solves the customer’s problem.

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User Testing Feedback Software Customer Feedback Product Research 119

Userpilot

APRIL 29, 2024

For example, age or product usage patterns. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. Behavioral segmentation organizes consumers based on their interactions with products and brands. Let’s dive in!

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. Martin Kõiva , Founder & CEO of Klaus.

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Reporting Tools Data Visualization Feedback Software Customer Feedback 104

People-First Product Leadership

SEPTEMBER 10, 2024

” With the rise of AI, growth-minded organizations are shifting from valuing those who simply 'know it all' to those who can 'learn it all'. With anyone being able to access a wealth of information through AI tools, knowing all the answers is no longer a badge of superiority. I appreciated their frustration.

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Reporting Tools Research Software Data Visualization User Testing 59

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. You get it right, and your customer base and revenue constantly grow. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. That’s what we explore in this complete guide to user onboarding.

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Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  Success is measured in total number of customers (versus a few huge contracts) and sales velocity (how fast we can close the next 50 or 500 deals).

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