Intercom, Inc.

AUGUST 3, 2020

At Intercom, we’ve been truly inspired by our customers during these trying times and how they’re helping people in need. As global unemployment rates continue to grow, people are looking to government for guidance, reassurance, and financial assistance. One shining example is Code for America. Here’s their story.

Government 211

Government Feedback Software Feedback Loop Customer Experience 211

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. Hence this process is efficient, objective, and a lot faster than traditional survey methods.

Data Visualization 183

Data Visualization Customer Feedback User Testing Analytic Tools 183

The Product Guy

SEPTEMBER 12, 2017

A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. User personas stand in for users throughout the design of your product. Sad but true.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

Product Innovation Educators

JANUARY 6, 2025

The company operated a software platform for their call center, managing customer communications while ensuring compliance with state regulations. As VP of Operations, Kim worked with third-party engineering consultants to improve the platform’s ROI and customer outcomes.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

Melissa Perri

JULY 23, 2024

This holistic approach not only streamlines operations but also enhances the team's ability to deliver value to customers and stakeholders. Customer Feedback Issues : Delays or ineffectiveness in addressing customer feedback and needs suggest that the organizational structure is not customer-centric or responsive enough.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. Growing a successful product that continually evolves to meet changing user needs isn’t easy. A quick litmus test for whether or not a problem is worth solving might look like: How many people are experiencing this problem?

User Testing 166

User Testing Feedback Software Research Software Customer Experience 166

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. After researching the problem with my team, we came up with a solution. used federal and state government data as a source of truth and thus confirm personal data and remove duplicate accounts.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1]

Product Research 382

Product Research Feedback Software Research Software User Testing 382

Product Innovation Educators

MAY 8, 2023

You get a lot of feedback from PDMA. We shared how we set up a process and tools to manage and govern projects so we’re hitting our goals. Especially at the front end, we’re having discussions all the time, asking, “Does this project still fit with the strategy? It’s not for the faint of heart.

User Testing 287

User Testing Data Visualization Customer Experience Feedback Software 287

Intercom, Inc.

APRIL 4, 2018

And while timing is important, how many messages you send also plays a role in your customers’ experience. If your customers feel they’re receiving too many messages, it’s not just about message volume. the number of messages a customer feels they’re receiving). There’s more at play. Closely related to behavior is timing.

Customer Experience 216

Customer Experience User Testing Messaging Government 216

The Product Coalition

JANUARY 6, 2022

(Source: Freepik ) The most important role of a product manager is to truly understand the customers and their problems. Gaining a clear understanding of your customers’ needs, desires, preferences, and dislikes entails gathering detailed information. Understanding your customers is a goal. Getting feedback from visitors.

Data Visualization 179

Data Visualization Analytic Tools User Testing Feedback Software 179

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

OCTOBER 5, 2021

Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items. Then let the backlog evolve based on the feedback received from users, customers, and stakeholders. Third, they can be tested. The Product Backlog is Not Appropriately Refined.

Weak Development Team 324

Weak Development Team Customer Experience User Testing Feedback Software 324

Mind the Product

MARCH 20, 2020

She describes the role as being at the intersection of the user and the business, but in a place where the stakes are much higher. Start today, by analysing all the information available – customer and user research, market research, and user data. Customer and market insights.

User Testing 253

User Testing Product Research Customer Feedback Customer Experience 253

Product Innovation Educators

NOVEMBER 20, 2023

PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976 and contributing research and knowledge to our discipline for nearly 50 years. Champion the consumer. Then the sales team is engaged to sell the product to our customers. [15:58] Create the future.

Research Software 278

Research Software User Testing Government Systems Review 278

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. What is customer segmentation? This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Product Innovation Educators

AUGUST 19, 2024

Example: Bloomberg’s Approach to Client Listening Bloomberg, a financial software and media company, has an effective way of listening to clients. Once a year, clients get to meet with a senior product manager to discuss their priorities.

Feedback Software 319

Feedback Software B2B Onboarding KPIs Customer Feedback 319

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Product Innovation Educators

JULY 19, 2021

The study researches the factors that differentiate successful product teams from the rest of the pack. Companies of all shapes and sizes from around the world participate in our research. 13% in consumer products. 1% in government. Companies of all shapes and sizes from around the world participate in our research.

Product Research 278

Product Research Research Software Product Management Product Manager 278

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 98

User Testing Research Software Product Research Artificial Inteligence 98

Product Innovation Educators

JULY 3, 2023

Established organizations are seeing a lot of external change—new technologies, new behaviors among customers and employees, and digital change. In an established business, you have a business model, customers, ecosystem of partners and distribution channels, employees, and a brand reputation. This is about established businesses.

Artificial Inteligence 282

Artificial Inteligence Leadership User Testing Feedback Software 282

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. Google Material Design, she shares how research was initially used in development, where the research practice is today, and where it’s going.

User Testing 135

User Testing Research Software Data Visualization Product Research 135

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Fitness: (Fitbit, Strava) 35.3%. “Snapchat opens with the camera view so users can create their snaps as quickly as possible. Every app contains at least some text. of their first screen.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Userpilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? You will also learn about different types of market research and how to conduct it step by step. Conducting market research offers numerous benefits, including a better understanding of customer needs and market trends.

User Testing 101

User Testing Research Software Market Research Product Research 101

Product Talk

APRIL 12, 2023

Hope Gurion: A lot of television channels are advertiser supported, in which case driving up viewership or consuming more videos leads to an opportunity to have more ads seen or ads seen by an increasing number of people that can drive up revenue for a company if it’s an ad-supported model. So typically that’s the relationship.

User Testing 250

User Testing Government Product Research Customer Experience 250

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Short attention span.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

freshtrax

AUGUST 12, 2021

In the beginning of July, I had an opportunity to speak at GlobalSaké’s 7th event of 2021, “Japan and Germany New Markets Entry Strategy ”, to share how important conducting research is prior to entering the Japanese market. Again, researching about Japan and the market space is important for market entry.

User Testing 105

User Testing Research Software Marketing Transportation 105

Product Innovation Educators

JANUARY 10, 2022

She has built products in industries including broadcasting, media, advertising, technology, government, consumer, robotics, and wine. We’ve been taught to keep iterating until you find product market fit—just keep trying different things. She also teaches entrepreneurship and innovation at Northeastern University.

User Testing 243

User Testing Product Management Product Manager Vision 243

Intercom, Inc.

JUNE 13, 2022

For example, you can segment your NPS® scores by region, product feedback by user persona, churn reasons by subscription type, and more – enabling you to better understand your customers and quickly take action based on their feedback. Use advanced reporting to unlock deeper insights from your Surveys. and Fred Reichheld.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. To summarize: Martech isn’t about making your strategy fit to the technology you want to use. Here’s a tried and tested formula: Pick a topic/keyword.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

AUGUST 10, 2020

The PaperKite team, which is made up of approximately 30 UX researchers, UI designers, and developers, has partnered closely with the Ministry of Health and local government across New Zealand. In Rob’s own words, “It was hectic, but without the Intercom Custom Bot, it would have imploded.”

Research Software 197

Research Software Customer Experience Government User Testing 197

Mind the Product

APRIL 3, 2018

We’ve all been aware of the benefits of organizing your team with a small, cross-functional core team structure since the early 1990s when Wheelwright and Clark published their seminal research in “Revolutionizing Product Development” My colleagues and I used to joke that your entire core team should be able to fit inside a minivan.

User Testing 178

User Testing Research Software Product Research Government 178

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. The product team at Going includes product management, product design, UX research, and a flight experts team.

Data Visualization 316

Data Visualization Analytic Tools Research Software Product Research 316

Mind the Product

SEPTEMBER 21, 2018

For example, in 2009, Walmart launched its own Marketplace to connect third-party merchants with Walmart customers partly to catch up with Amazon’s already established third-party marketplace. According to new research from Jumpshot , Walmart’s marketplace is growing 3.5 times faster year-over-year than Amazon.).

User Testing 152

User Testing Customer Experience Automotive Product Research 152

Indicative

NOVEMBER 11, 2020

Experts predict the Customer Analytics market will top $24 billion by 2025. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive.

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

Intercom, Inc.

APRIL 30, 2020

During this time, businesses are not just waiting for customers to check in – they’re leaning on automation to proactively communicate with their customers at scale. As the current crisis has unfolded, we’ve seen those trends emerge among our own customers as well. Automation is more important than ever.

Data Visualization 188

Data Visualization Analytic Tools User Testing Research Software 188