Mind the Product

MARCH 29, 2017

Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. It has its origins in Martha Lane Fox’s oft quoted ‘Revolution not evolution’ report which also led to the establishment of the Government Digital Service.

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The Product Coalition

NOVEMBER 23, 2023

To obtain informed consent Informed consent is a method that ensures research subjects are fully informed about the facts of a study and have the freedom to choose whether or not to participate. To preserve the rights of human subjects, this process is governed by ethical norms and legislation. Moderna, Inc.

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Mixpanel

AUGUST 18, 2021

Data privacy laws are evolving constantly to better protect consumers’ personal information. The GDPR in Europe, the CCPA in California, the LGPD in Brazil—these laws give more data transparency and agency to consumers, while limiting certain data collection practices. That’s what we’ll discuss in this post.

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User Testing Data Visualization Analytic Tools Product Research 64

The Product Coalition

JANUARY 27, 2024

I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. Data centers, a vital component of our digital ecosystem, consume about 2% of global electricity. Let’s explore how and why this matters.

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Analytic Tools Research Software Reporting Tools Software Review 147

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Ugly research practices are rearing their heads. Image by Nick Bolton.

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Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. There are also governance and ethical concerns, like data privacy or AI bias. This includes the SaaS industry too. How to implement AI to build better products.

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The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. An enhanced user and consumer experience AI can significantly transform the digital marketing space by enhancing the user experience. How does AI assist businesses in such an uncertain industry?

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Data Visualization Artificial Inteligence Reporting Tools Customer Communications 114

Intercom, Inc.

JUNE 13, 2022

For example, you can segment your NPS® scores by region, product feedback by user persona, churn reasons by subscription type, and more – enabling you to better understand your customers and quickly take action based on their feedback. Use advanced reporting to unlock deeper insights from your Surveys. and Fred Reichheld.

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Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

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Product Research User Testing Research Software Data Visualization 264

UX Planet

JANUARY 11, 2024

Users are the ultimate judges, the importance of User Experience Design (UXD) cannot be overstated. © tenot The Essence of UXD User Experience Design is the art of creating digital experiences that seamlessly blend functionality and aesthetics. User Research: Undertake in-depth user research.

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Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

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Userpilot

DECEMBER 6, 2023

UX design, however, involves optimizing a product to generate better user experiences. The core responsibility of a UX designer is to understand varying user' needs and create a product flow for different user personas. Both UX and web design involve some form of problem-solving – for the user or client.

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Userpilot

DECEMBER 21, 2022

Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools.

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Data Visualization Analytic Tools Feedback Software Research Software 97

Split

MARCH 20, 2024

This spans planning, development, testing, approval, deployment, release, and post-implementation support. It also facilitates stakeholder visibility and governance of releases. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests.

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Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. Users exhibit a stronger memory recall for incomplete tasks, fostering engagement and curiosity.

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Customer Experience Customer Feedback User Testing Systems Review 103

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. Research in the Beginning. The Growth of the Research Practice. By 2015, Material Design had attracted many thousands of users.

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User Testing Research Software Data Visualization Product Research 82

Mixpanel

SEPTEMBER 30, 2021

But that doesn’t mean I don’t understand how important user interviews can be for learning how people use my products. Why use both user interviews and product analytics? To get into how to balance product analytics with user feedback, I’ll start with a bit more on why I, wonky Mixpanel guy, believes both are very important.

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Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. Google Material Design, she shares how research was initially used in development, where the research practice is today, and where it’s going.

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Data Visualization Research Software User Testing Product Research 91

Userzoom

MARCH 27, 2018

Learn about best practices for accessibility testing from two leading companies in their industries. Lots of companies want to conduct accessibility evaluations by conducting usability testing for people with disabilities. Before running an accessibility test, you can make sure your site meets fundamental accessibility guidelines.

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User Testing Product Research Research Software Feedback Software 73

UX Planet

DECEMBER 11, 2023

Promoting Ethical Design and Protecting User Interests Introduction Deceptive patterns in user experience (UX) design can have detrimental effects on users, causing financial loss, loss of privacy, and legal control. Designers should actively avoid and discourage the use of deceptive patterns to prioritize user interests.

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Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business?

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Amplitude

JANUARY 23, 2020

In the last decade, data governance has undergone a transformation. At the same time, the sheer amount of data that became available in the Teams need to move fast in a competitive landscape, and they need the guidance of a data governance manager to maintain the data taxonomy. The Amplitude team can relate.

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Data Visualization Government Analytic Tools Feedback Software 58

The Product Coalition

JUNE 18, 2023

Altman emphasized the need for regulations covering licensing and testing requirements for AI models that surpass a certain threshold of capabilities. Additionally, he expressed a desire to collaborate with the government to establish stringent regulations similar to the EU AI Act.

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Userpilot

OCTOBER 27, 2023

TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. They are more specific than user segments in Mixpanel and static so when analyzing their data, you are always looking at the same users. Ready to dive in?

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Data Visualization Technical Review Analytic Tools Software Review 103

Intercom, Inc.

APRIL 4, 2018

And while timing is important, how many messages you send also plays a role in your customers’ experience. If your customers feel they’re receiving too many messages, it’s not just about message volume. the number of messages a customer feels they’re receiving). There’s more at play. Closely related to behavior is timing.

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Customer Experience User Testing Messaging Government 216

The Product Coalition

DECEMBER 11, 2022

Test Automation maintains the flow of the Software life cycle Photo by freestocks on Unsplash Test Automation is important because it maintains the flow of the Software life cycle. The more quickly you can go from development to testing, the faster you can find bugs and errors. Look At Top 12 DevOps Best Practices in 2023 1.

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The Product Coalition

FEBRUARY 1, 2018

While researching “market research”, I found it’s one of those topics that can be overwhelming, simply because I had to go through endless sources, most of which are very similar, and each carrying only a small piece of the puzzle. What’s Market Research? Do not confuse the term with “marketing research”.

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Market Research User Testing Product Research Research Software 68

Intercom, Inc.

AUGUST 10, 2020

The PaperKite team, which is made up of approximately 30 UX researchers, UI designers, and developers, has partnered closely with the Ministry of Health and local government across New Zealand. In Rob’s own words, “It was hectic, but without the Intercom Custom Bot, it would have imploded.”

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Research Software Customer Experience Government User Testing 197

The Product Coalition

NOVEMBER 19, 2022

Teams are formed to either be on the government or on the opposition. The government is in favor of the motion and the opposition is against it. The government will present the case for the government, after which the opening opposition tries to show the flaws of the opening government and present its arguments.

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Product Research Government Product Management Product Manager 142

Roman Pichler

OCTOBER 5, 2021

Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items. Then let the backlog evolve based on the feedback received from users, customers, and stakeholders. Third, they can be tested. The Product Backlog is Not Appropriately Refined.

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Weak Development Team Customer Experience User Testing Feedback Software 273

Roy Madden

MARCH 22, 2022

In this article, we’ll show you how to use Leo to: Monitor critical vulnerabilities and zero-days Research the behavior of specific threat actors and malware families Understand the threat landscape around your industry Track niche cybersecurity topics. Research the behavior of specific threat actors and malware families.

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Research Software User Testing Product Research Reporting Tools 93

The Product Coalition

AUGUST 8, 2023

A complete analysis of the market trends, your business plan, market situation, potential customers, competitors, and marketing strategies should be done to reduce the chances of business failure or any increased cost in the future. You must identify the requirements of the customers and then choose a company to start with.

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Banking Government Finance Naming 114

UX Studio

JULY 27, 2017

Here we have collected some tips and tricks about international usability research. When I started working at UX studio as a researcher, I was lucky enough to be a member of an international design team on my very first project. We had a tight schedule as well; we had to learn the market, the culture and our users very quickly.

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ProductPlan

OCTOBER 25, 2022

If you’ve been deeply submerged in your product ideas and users, this step is critical because it forces the team to prairie dog up to get a fuller picture. There are various competitive intelligence sources to understand your overall market, the markets your customers are targeting, and the dynamics and trends shaping customer behavior.

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Data Visualization User Testing Product Research Customer Feedback 52

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Access to customer data is limited to authorized employees who require it for their job. Data access.

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Data Visualization Reporting Tools User Testing Research Software 138

ProductPlan

NOVEMBER 23, 2021

First, it delivers value to customers faster and more often. Second, it shortens the feedback loop. The results of which address any problems and improve customer experience. A/B Testing. And while our user research helps us narrow things down, there’s nothing like customer feedback.

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Analytic Tools User Testing Product Research Feedback Software 98

Mind the Product

MARCH 20, 2020

She describes the role as being at the intersection of the user and the business, but in a place where the stakes are much higher. Start today, by analysing all the information available – customer and user research, market research, and user data. Customer and market insights.

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User Testing Product Research Customer Feedback Customer Experience 218