Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. The product lead facilitates and the full strategy working group participates. Let’s go through the steps and action items. Google Sheets).

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Strategy Technical Review Product Strategy Product Research 122

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. We provided consulting, insurance brokerage, information technology and business process outsourcing services. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

APRIL 2, 2018

You’ve carefully justified your choice of programming language and why you just need to use a complex gossip protocol to build the system – it is theoretically the “best” language, but it’ll be tricky to get right (and yet really fun to build). Our technical design process. Own your technical design…to the end.

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Technical Review Feedback Software Software Review Systems Review 219

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. Think about the impact that racism has already had in tech. Many people believe tech to be apolitical and unbiased, but that’s simply not true. These words have a major effect on the groups they’re marginalizing.

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Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? What’s the right way to do this in your company? I don’t know.

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Product Innovation Educators

NOVEMBER 30, 2020

Steve has over twenty years of professional experience in product management and related roles for some of the world’s largest industrial technology companies. Choosing the right group of products to achieve balance. That could be a simple pass-fail scoring or a more complex system. [8:21] 2:23] What is a product portfolio?

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Systems Review Technical Review Product Management Product Manager 293

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

AUGUST 30, 2017

As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. When we were working on creating the edit permissions group for apps, we also decided to work on the internal permissions that will be used by the team that supports the Appstore. Similar, right?

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Technical Advisors Product Management Product Manager Technical Review 309

The Product Guy

FEBRUARY 26, 2019

In reality, due to rapidly changing consumer preferences and shifting stakeholder priorities, roadmaps need to be one of the most fluid, unreliable, and ambiguous tools to clean up the stakeholder communication mess. Consider sending different emails to different groups based on what they care about. Adding the objective + goal.

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UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 106

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Atlassian

FEBRUARY 3, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Create a code review checklist. Security : Does the code expose the system to a cyber attack?

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The Product Guy

JUNE 25, 2018

I am working on a fairly large scale project with my manager that touches multiple tech teams. Although my manager is the one accountable for the overall project, I have taken the reigns of working with the tech teams, stakeholders, defining requirements, delivering, and launching the project. We’ve all been there. Jeremy Horn.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook  series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

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Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Allocate time regularly- The only way to get enough ideas to run a high velocity testing system is to set aside time for it. Don’t forget Tech debt and bugs.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

UX Planet

JANUARY 10, 2025

We can create systems that gently sway judgments and match actions with long-term objectives to combatthis. Joining a savings group or online community to see other users achieving their goals, encourages you to do the same. Social proof can also be in the form of ratings & reviews as reviews from existingusers.

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Feedback Software Research Software User Testing Customer Feedback 98

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

Product Research 113

Product Research Reporting Tools Data Visualization Product Management 113

Product Innovation Educators

NOVEMBER 6, 2023

Before founding Viable, he held senior leadership roles in engineering, technology, and product. These tools are better at detecting sarcasm and agglomerating different wording about the same topic, for example it could group together “checkout” and “cart.” Our system produces weekly reports.

Data Visualization 314

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The Product Coalition

MAY 7, 2023

Thanks to the ongoing development of Automatic Speech Recognition technology, we are rapidly approaching the potential future scenario. As is often the case with technology, our question is “what’s next?” ASR (Automatic Speech Recognition) is the technology that facilitates this change. The answer is the human voice.

Technical Review 145

Technical Review Technology Telecommunications Data Visualization 145

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. The third group are the talented product builders all around us. There are more technology jobs than ever before.

Research Software 224

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The Product Coalition

DECEMBER 23, 2021

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. It showed that they outperformed the S&P by 219%.

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Weak Development Team UX User Testing Technical Review 187

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

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The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. This involves identifying all tasks within their function and grouping them accordingly.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Intercom, Inc.

FEBRUARY 24, 2020

At first, it used a traditional email ticketing system, but the team soon discovered customers were experiencing lengthy response times and delayed resolutions with this setup. These kinds of technical issues were preventing the Hostinger customer success team from providing the kind of customer service they aspired to. The challenge.

User Testing 184

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Product Innovation Educators

NOVEMBER 20, 2023

We found by having a group dedicated to innovation, we can bring together the right people to operationalize innovation. [6:51] 8:19] How has InnovationOps helped with alignment between different groups? Then we assess technical and operational feasibility. 6:51] What outcomes have you seen from using InnovationOps?

Research Software 278

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Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

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Roman Pichler

APRIL 2, 2019

A small group of qualified individuals who have the right skills and motivation can be more productive than many individuals who lack the necessary expertise and act out of obligation. Once you’ve validated key UX and technology risks, scale by asking the team to split up. 1 Involve the Right People. 2 Don’t Scale Prematurely.

Feedback Software 230

Feedback Software Research Software User Testing Customer Experience 230

Productside

AUGUST 26, 2022

For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. There are definite technical similarities between the powerful rockets, and both have shaped space technology in new, innovative ways. Ken Feehan is a Principal Consultant and Trainer at 280 Group.

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Reporting Tools Technical Review Systems Review Agile 156

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc. This is useful to group similar texts together and can be used for near duplicate detection.

Technical Review 30

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Product Innovation Educators

MAY 22, 2023

Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems. It’s evolving so fast.

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Feedback Software User Testing User Friction Customer Experience 254

Alchemer Mobile

FEBRUARY 2, 2021

Participating in these groups is a great way to conduct market research (What is your target market talking about? Just be sure to read the group’s terms and conditions and avoid any blatant advertising that will only do a disservice to you and your app. What are their needs?), IDENTIFY INFLUENCERS AND REPORTERS. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Planet

JANUARY 22, 2025

Our ideal vs potential usergroup Recruiting participants Our new user group consisted of a wider user group spanning across multiple industries. Through our screening questions, we were able to tap into mirroring Civians user group quite accurately. Conclusions Small changes, Big Impact!

Data Visualization 98

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Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This Or partner with a real professional services firm which explicitly sells the time and expertise of its technical staff.  When

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Weak Development Team Software Review Systems Review Technical Review 129

Product Innovation Educators

MAY 18, 2020

Instead, I review the lessons learned from myself and my team that created and launched the summit. Prepare for a membership group for product managers and VPs. [3:11] 14:24] Other decisions we were happy with: Pre-recorded sessions—technology worked. Prepare for a membership group for product managers and VPs. [3:11]

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The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

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