UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

OCTOBER 12, 2021

These are the technical or sensitive queries that need a specialized, empathetic response. So it’s no surprise that human support is crucial for those tricky or sensitive issues that just can’t be solved with automation or bots, such as payment problems, difficult technical issues, or complex queries that need deeper context.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

BrainMates

OCTOBER 20, 2024

Customers come with a set of expectations—whether it’s ease of use, reliability, or customer support—that are shaped by prior experiences, market trends, and your product messaging. Regular customer feedback loops, user testing, and post-launch reviews are crucial.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. Review A/B test results in Userpilot.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

The Product Coalition

MARCH 14, 2023

Top reasons for user churn across apps in general Due to the nature of mobile — no matter what the service — customers want an easy B2C experience. By providing clear instructions, apps can reduce the likelihood of customers abandoning the KYC process due to confusion or uncertainty. Use plain language that is easy to understand.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. And principles, by definition, are guidelines.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

DECEMBER 21, 2021

Some of our achievements and milestones over the past 12 months include: We continued to launch amazing new features, such as Conversation Topics , Multichannel Transactional Messaging , and a best-in-class WhatsApp integration for Support teams. The Ultimate Customer Support Tech Stack for 2022. Here’s to thriving, not just surviving!

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

UX Planet

AUGUST 16, 2024

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience? Are conversions on the site falling short?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. For example, if you take the in-app route, try Userpilot to trigger in-app messages inviting users who match the criteria to participate in a user interview.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JUNE 4, 2024

Design principles are guidelines that empower interaction designers to create intuitive and engaging user interfaces. Design principles are guidelines that empower interaction designers to create intuitive and engaging user interfaces. Follow usability guidelines to enhance engagement. Create simple and intuitive interfaces.

Data Visualization 104

Data Visualization Feedback Software Research Software Analytic Tools 104

Arkenea

JANUARY 25, 2025

Here we’ve created a comprehensive guide to understanding HL7 messages and its benefits: An Overview of HL7 Messages Health Level Seven (HL7) is a revolutionary messaging standard that facilitates data transfer across disparate systems. Get in touch with us here for a free consultation on your idea.

Messaging 52

Messaging Research Software Healthcare Technical Review 52

The Product Coalition

MARCH 19, 2021

do they read reviews, purchase through social media apps? But if you don’t have a history of positive reviews and purchases to back your new product, branding becomes even more critical. Sophie enjoys covering a variety of topics, including tech, finance, business, marketing, wellness, and culture. Communication preferences?—?does

Development 138

Development Product Research Research Software Technical Review 138

Userpilot

AUGUST 16, 2023

TL;DR Data democratization is the process of simplifying how data is stored and managed to help non-technical employees access it easily and make data-driven decisions. This increases collaboration across the organization and fosters communication with non-technical stakeholders. Let’s get right to it, shall we?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. To choose the right customer lifecycle software, you should identify your business needs, research options, and review its integrations. Review available integrations. Enterprise.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

The Product Coalition

MAY 27, 2020

Start on the right foot By factoring in a localization process from the get-go and choosing the right translation software and vendor, translations can be automated and accelerated on a technical level. © Andrea Piacquadio Product localization best practices and stages Processes and guidelines are everything in a localization strategy.

Feedback Software 148

Feedback Software Technical Advisors User Testing Software Review 148

Nulab

JUNE 30, 2020

When a visitor submits a message through our website’s contact form, it’s automatically registered as an issue in Backlog (through the “add issue via email” feature), and our global support team members are notified via email or Backlog notifications. If it’s highly technical, it may be escalated to our tech support members in Japan. .

Data Visualization 91

Data Visualization Technical Review Customer Experience Document 91

UX Planet

OCTOBER 8, 2024

They ensure that all the microcopy, instructions, and content created for the product have a consistent voice, style, and tone that aligns with the brand’s personality, accessibility guidelines, and the target users’ reading needs. Microcopy writers will write the CTAs, error or success messages, and 404 pages. It is all of these.

UX 104

UX Data Visualization Research Software Analytic Tools 104

Imaginary Cloud - Design

JANUARY 30, 2020

This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists. One of them is the user's resistance due to the fear of the black box (AI tools that make crucial decisions in an opaque way without explaining the rationale followed). Visual hierarchy for content.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Gainsight

APRIL 17, 2019

In this starter kit for product professionals, we’ll share our rules of engagement for in-app messages and how we create them. Examples of in-app engagements include product status messages, tutorials and guides, new feature announcements, and surveys. But like we said above, tech is just half of it. Product Adoption.

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

Userpilot

DECEMBER 6, 2022

Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system. Organize project requests, reviews, approvals, communications, and proofing in one system for better efficiency and clarity.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

UX Planet

MARCH 5, 2024

Created by scientists and pioneers in fields like human psychology, programming, product design, and UX design, these laws have been repeatedly refined through decades of diligent research and experimentation. Over time, this principle has moved beyond its technical roots and gained substantial relevance in the field of UX design.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

ProductPlan

MAY 4, 2020

Set up guidelines, tech, and communication expectations with your team. The sooner your team aligns around the guidelines and expectations of your remote work , the better. Before I left, as a team, we reviewed the best ways to work together on collaborative projects and Slack communication best practices. You will too.

Technical Review 101

Technical Review Software Review Product Research Messaging 101

Userpilot

OCTOBER 25, 2022

Best self-service portal software and what they do: Userpilot: Help center and in-app messaging. From social media bots to business chatbots on websites, most users have had annoying experiences due to the bot’s limited understanding capacity. Guidelines for an effective social media community or forum: Don’t let it run on its own.

Data Visualization 98

Data Visualization Analytic Tools Customer Communications Customer Experience 98

UX Studio: Product Management

JULY 12, 2021

We reviewed their portfolios and services and created our top list of eCommerce web design agencies to work with. If you are looking for such a versatile expert team to help you build your product, message us , and we will be in touch with you to arrange a consultation with our experts. How to build an eCommerce website from scratch ?

Research Software 93

Research Software Data Visualization Feedback Software Analytic Tools 93

The Product Coalition

NOVEMBER 6, 2019

In tech, things move so fast that a situation can easily move to unexpected corners. If you work at an established organization, you are likely to have set product guidelines and a particular commercial direction. Another special principle to be respected is “the medium is the message”. Try this template here.

Roadmap 76

Roadmap Data Visualization Technical Review User Testing 76

The Product Coalition

OCTOBER 28, 2019

We didn’t have any documentation, processes, or guidelines to refer to. That includes crystalizing positioning and product marketing messages, standardizing project proposals, converging product offerings, and creating a consistent pricing strategy. In my case, I report directly to the CEO. Follow her here on Medium.

Startups 107

Startups User Testing Product Management Product Manager 107

UX Studio

MAY 30, 2023

Social proof, especially reviews, is no exception to the transparency principle. The majority of consumers read online reviews and trust them as personal recommendations. Communication should be clear and effective, and you should avoid sending spam messages, emails, or notifications to your users.

UX 97

UX Reporting Tools Data Visualization Research Software 97

Andrew Chen

JUNE 25, 2019

While they were building Etsy, they also found out about Crafster.org, this time a message board with 100,000 users and were able to tap into another willing market. Don’t underestimate the work it’ll take to migrate the supply, both technically and interpersonally. Often not possible due to the business model.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

PMLesson's Ace the PM Interview

JULY 12, 2022

Certain formatting guidelines and rules are still important to follow, lest you seem unprofessional. Consider the following formatting guidelines that will ensure a level of polish: Use a personal greeting that addresses the hiring manager directly.

Product Management 52

Product Management Product Manager Technical Review Data Visualization 52

UX Studio

MARCH 13, 2023

Are there any guidelines and regulations for digital products that designers need to follow? First steps for a better mental health Although much of recent news tends to focus on how technology destroys our mental health, technology can also play a role in building resilience.

Research Software 83

Research Software Feedback Software Reporting Tools Onboarding KPIs 83

Userpilot

MAY 27, 2024

This practice also invites you to think of your business goals and current technology limitations. All, by having a strong understanding of your current technology limitations. Product thinking brings the user, the business, and the technology together. Review your user survey analytics on a single-page view on Userpilot.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

UX Studio

SEPTEMBER 20, 2018

We identified the goals of the collaboration, talked about fears and obstacles, features, competitors, technical requirements, created the brand’s persona, and mapped the current and ideal user journeys. They found the onboarding flow difficult to understand – mainly due to unclear copy. Kickoff workshop with the Xeropan team.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

The Product Coalition

DECEMBER 20, 2018

In tech, things move so fast that a situation can easily move to unexpected corners. If you work at an established organization, you are likely to have set product guidelines and a particular commercial direction. Another special principle to be respected is “the medium is the message”. Copying the competition.

Roadmap 64

Roadmap Data Visualization User Testing Technical Review 64

Gainsight

JUNE 23, 2020

I felt it in my gut that once big tech companies announced their cancellation, that us little guys would soon have to face the unknown reality and follow suit. Time was of the essence, and our message to the CS community would be key. Here’s a link to more detailed, in-depth guidelines, learnings, key takeaways, and more. .

Events 88

Events Feedback Software Technical Review Systems Review 88