The Secret PM Handbook

AUGUST 7, 2018

This article is a follow-on to my overview article on persuasion tips for product managers.). Are you trying to get a prospect to buy your product? The goal can be positive or negative, and you can have more than one. The post Persuasion Tips: Have A Goal appeared first on The Secret Product Manager Handbook.

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Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. Write a Handbook. Internal stakeholders need to know how the products you build work. Documentation Powers.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Product Cafe

JANUARY 18, 2024

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. ☕ Thanks for reading Product Café Newsletter ☕️! Don’t miss it!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Sequent Learning

APRIL 22, 2019

Product Managers and product leaders continually search for engaging resources to contribute to their knowledge and effectiveness. To help you reach this level of success, we have recognized a mix of books from both our portfolio and many others that can help increase your product management acumen.

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Books Product Management Product Manager Data Visualization 40

Product Innovation Educators

APRIL 10, 2023

The steps in ranking and valuing Jobs-to-be-Done—for product managers We have talked a few times about Jobs-to-be-Done in past episodes. He has a Masters of Product Design and Development from Northwestern University and teaches Innovation Strategy internationally. We use a Likert scale. Click here to download the Action Guide.

User Testing 91

User Testing Healthcare Product Research Artificial Inteligence 91

The Secret PM Handbook

FEBRUARY 20, 2018

(This helps us understand the position we have in their brain.). Perhaps your product is a project management tool that’s particularly strong in resource management. The sales person might ask “How do you manage resources on your projects? Do the project managers have the authority to assign resources?”

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The Secret PM Handbook

JANUARY 15, 2018

Successful customers, quality product, but bad sales. When I started as the Director of Product Management at my last company, they had a lot of successful and enthusiastic customers, a product that worked – although a bit long in the tooth – and a good lead pipeline. But they had one big problem.

Demo 71

Demo Product Research Differentiation Engineering 71

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has.

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Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Mind the Product

FEBRUARY 1, 2019

Are you moving towards a positive outcome, or away from a negative one? Research into Approach goals and Avoidance goals shows that if we frame our goals as a positive (Approach), we have a better chance of success and feeling positive about the experience. a manager or boss) tells us to shoot for.

CTO Coach 97

CTO Coach User Testing Research Software Certifications 97

The Product Coalition

JANUARY 30, 2019

Photo by rob walsh on Unsplash Becoming a great Product Manager You know how to build a roadmap and prioritize. I had the pleasure of speaking to a group of aspiring product managers recently and am teaching a dozen or so the basics of product management right now as well. Now it’s time to become great.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Gainsight

MAY 3, 2022

Expansion revenue is especially important for product teams because it ultimately creates more value for your business and product. It also positions your product firmly at the core of your company’s growth strategy. And you can help lead your company on a product-led success journey that hoists it to a new level.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Major Takeaways: You can’t help others if you’re not in a position to help yourself. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice.

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Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Intercom, Inc.

DECEMBER 10, 2018

Collect positive reviews. Positive online reviews can drive more traffic to your app, but only a small percentage of users will voluntarily leave positive, unsolicited feedback on review sites or marketplaces. The techniques below are well-established ways to accelerate behavior and guide users toward positive outcomes.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

The Secret PM Handbook

JULY 30, 2018

After a few well-received presentations to senior executives, a few colleagues at my new company asked me, based on the positive effect I got, “Can you give us some tips on persuasion?”. I’ve been doing product management a long time, and over time my presentation skills have just naturally gotten more polished.

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Product Management Product Manager Management Management 170

Userpilot

JULY 13, 2021

Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. I hear you. Let me be real with you here for a moment.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

MARCH 23, 2018

If you want to prioritize successfully you can’t view it in isolation or treat it as a product management task. PEOPLE Prioritization as a process is actually all about people and it’s really helpful for product teams to accept and embrace that. This concept is not new to leaders but might be new to the realm product leadership.”

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. Why disregarding product design books is a mistake. Product Design Process.

Books 52

Books Technical Review Research Software Data Visualization 52

BrainMates

APRIL 2, 2019

We know Product Management is a tough gig. So many articles have been written about this multifaceted, multidimensional role encouraging us to continue to fight the good Product fight. But what about quitting Product Management? How does this relate to Product Management? So I let go of skiing.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

The Product Coalition

OCTOBER 22, 2018

spread across your CRM, stuck in support tickets or your latest project management tools and in spreadsheets owned by your customer-facing teams. Building a SaaS product is not a democracy! A good comparison would be a support SLA or section in an employee handbook.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. There is only the real world.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. The Product Book: How to Become a Great Product Manager.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. Sometimes I detect patterns or trends in business performance that would benefit product people with a clarification or a ‘how-to’ guideline. That’s great news.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Sachin Rekhi

MARCH 1, 2020

It's no wonder then that 85% of my writing stems directly from my career as a product manager and entrepreneur. Having such focus has also enabled me to create a unique positioning within the minds of my readers. The Art of Being Compelling as a Product Manager. How to Prioritize a Product Roadmap.

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Data Visualization User Testing Customer Feedback Software Review 192

The Product Cafe

DECEMBER 12, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Are You Trapped in the Product Death Cycle? Reevaluate your product positioning and pricing strategy.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

JULY 25, 2018

Beware of the epidemic of collaboration, common management mistakes and dysfunctional teams. Managing performance is one of the hardest things to do. Engineers who become managers try to code their way out of having to manage people. Designers try to design their way out of managing people. ” etc.

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Onboarding KPIs User Testing Startups Vision 152

Intercom, Inc.

JULY 12, 2018

This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. Congratulations on the High Growth Handbook. You have no idea what the people in the management team are really thinking about. How do I buy a company for the first time?

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. It’s 2018!

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Analytic Tools Feedback Software Research Software Engineering 58