Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. I do think it’s been a net positive though. How do I buy a company for the first time?

Technical Advisors 120

Technical Advisors Weak Development Team Startups Reporting Tools 120

Mind the Product

SEPTEMBER 19, 2019

I paid a professional copywriter £200 to do mine and have since had leads for Google, McLaren Technologies and more land in my inbox. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter.

Feedback Software 96

Feedback Software Product Management Product Manager User Testing 96

Modus Create

DECEMBER 10, 2024

William Reyor, Director of Security at Modus Create and co-author of Defensive Security Handbook, 2nd Edition , emphasizes that overlooking GRC can expose organizations to significant risks, including financial loss, reputational damage, and compliance violations. Automating the onboarding process is one way to make positive change.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io Teaching them your technology, your product, the process, the customer: all that is easy. There’s competition around who’s going to get the position. Steli’s had a busy year since he last joined us on Inside Intercom. to Close.com.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Gainsight

AUGUST 5, 2022

You learned about other roles where your experience in CS can be a springboard for those positions. In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. The technology and platforms both Sales and CS use often have similar capabilities.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Lenny Rachitsky

NOVEMBER 26, 2023

Tom was previously the VP of Product at Snap and the chief technology officer of Pandora. He began his career in engineering at Apple, where he helped build key features that remain in iOS today.

CTO 52

CTO Product Research Leadership Startups 52

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M. Our approach, product, expert advice and coaching helps entangle complex technology, people and roadmap dynamics.

Books 52

Books Research Software Product Research Reporting Tools 52

Hutwork

MARCH 19, 2018

Each product iteration is different, technology is ever evolving, and work environments change as well. The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive. Management books normally discuss processes and people and skip over technology. A true teacher would never tell you what to do.

Books 67

Books Research Software Feedback Software Product Management 67

Userpilot

AUGUST 25, 2024

Product support specialist career path Starting as a product support specialist, you can progress through various positions within the customer support and product management fields. To become a product support specialist, start by obtaining a bachelor’s degree in computer science, information technology, or a related field.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. The age of the technology sometimes shows itself, notably in the range of UI elements that are available code-free. Features include: Product tours. Checklists.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Sequent Learning

SEPTEMBER 4, 2019

In start-ups or firms with fewer than 50 employees, the role of product manager could exist, but people in these positions may not be considered managers of a product’s business, either by themselves or in the eyes of others. To accelerate your understanding of your company’s business model.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

The Product Coalition

OCTOBER 22, 2018

Times have changed and technology has shifted power to the user. You can create a respectful and positive relationship with your company by welcoming customer feedback but a big part of that is how you set expectations from day 1. A good comparison would be a support SLA or section in an employee handbook.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Customer onboarding managers are the architects of a positive first impression for SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Imaginary Cloud - Design

MAY 22, 2019

Service design is, as the Service Design Network puts it, " to choreograph the processes, technologies and interactions driving the delivery of services, using a human-centred perspective (.) It is also able to create positive changes in the public sector. " ( Routledge Handbook of Participatory Design ).

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Userpilot

AUGUST 28, 2024

Continuous learning and adapting to new customer success trends and technologies are crucial for advancement. Best tools for customer onboarding managers Equipping yourself with the right tools is essential for streamlining your customer onboarding process and creating a smooth, positive experience for new users.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. That’s the moment I know that my interlocutor knows very (very!)

Books 52

Books Technical Review Research Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Continuous learning and adapting to new customer success trends and technologies are crucial for advancement. These positions provide valuable experience in understanding customer needs, effective communication, and resolving issues – all transferable skills for customer onboarding. How to become a customer onboarding manager?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 18, 2021

Their efforts all reflect how you position your product and the type of customer you attract. Customer Retention Strategy #1 – The Importance of Positioning and Managing Expectations. Take a look at how these companies position themselves: Product Onboarding Tool. TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Lenny Rachitsky

APRIL 20, 2025

Don’t fear AI replacing developers—instead, recognize that AI tools increase the ROI of technology investments, potentially leading to more engineering hiring at companies with ambitious tech goals. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Software Review 76

Software Review Technical Review Data Visualization Development 76

Intercom, Inc.

FEBRUARY 5, 2019

Get your free copy of The Sales Handbook. “Put simply, your sales strategy is how you’ll drive revenue” Generally your sales strategy will include things like your target market, ideal customer profile , go-to-market positioning, sales motions, methodology and channels. Want more advice like this?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent.

Startups 108

Startups Feedback Software Crowdsource Customer Feedback 108

The Product Cafe

DECEMBER 12, 2023

Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. Reevaluate your product positioning and pricing strategy. Maybe, just maybe, it's not them. It could be the way we're communicating this value. Research the broader market, not just your current user base.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Modus Create

NOVEMBER 12, 2024

By streamlining and optimizing the onboarding process, businesses can significantly improve employee retention, accelerate time-to-productivity, and foster a positive work environment. Highly specialized positions or senior-level hires require nuanced, role-specific guidance. That's where automation comes in.

Onboarding KPIs 40

Onboarding KPIs Feedback Software Research Software Customer Experience 40