Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.

Technical Advisors 120

Technical Advisors Weak Development Team Startups Reporting Tools 120

The Product Coalition

JANUARY 26, 2024

The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. Instead of evaluating the competitor across multiple dimensions like business model, strategy, feedback, and market share, tackle only public user sentiment. The perfect world does not exist, though.

User Testing 144

User Testing Product Research Research Software Data Visualization 144

Userpilot

NOVEMBER 3, 2022

Results in higher team productivity. The information included in this knowledge base varies, depending on the company, audience, and customer communication strategy. It’s a great way to save time for your HR team while ensuring new employees don’t get stranded. Company and team structure. It empowers users.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Retrospectives. Release Notes.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. It begins with identifying and developing outcomes. Staff it properly and invest in a proper team.

Reporting Tools 91

Reporting Tools Onboarding KPIs Research Software Data Visualization 91

Hutwork

MARCH 19, 2018

The best books available can help you learn more about product management, collaboration, habits, remote teams, different methodologies, and more. If you’re adopting lean thinking, this is the handbook for you. Essential Scrum details what you need to know and understand at the team, product, and portfolio levels.

Books 67

Books Research Software Feedback Software Product Manager 67

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

OCTOBER 24, 2019

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. And I got to work with the international growth team for Facebook. One of my business partners, Kai, was one of the people on the international growth team for Facebook.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading! Goldstein, Steve J.

Books 52

Books Research Software Product Research Reporting Tools 52

Imaginary Cloud - Design

MAY 22, 2019

In other words, the field is still portrayed as having doubtful tenets and as trying to simply sell design as some sort of phony business strategy. To work in such high level of management and organisation requires a great load of skills that include playing the facilitator role in continuous collaboration with a multidisciplinary team.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Sequent Learning

SEPTEMBER 4, 2019

The Fundamentals of Product Management should be a given for anyone, and greater focus should be on customer and market insights, strategically important business goals, alignment, efficient development, and above all, product performance optimization. To reinforce a key point, a development methodology is not product management.

Customer Experience 63

Customer Experience Research Software Product Manager Product Management 63

Product Bookshelf

JANUARY 3, 2017

A sprint is a five-day structured process used to resolve a big open question facing a product or service team. The compressed set of steps is designed to answer fundamental decisions and unknowns for teams launching or improving new products or services. It’s designed to keep the team focused and engaged in the outcomes.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Be it re-inventing the wheel or trying out new stuff, but without solid foundations, direction and strategy. “Oh,

Books 52

Books Technical Review Research Software Data Visualization 52

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. A well defined sales strategy is your path to meaningful, sustainable growth. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. The best of the blog.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” How did the team do such a 180 on that project?

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” How did the team do such a 180 on that project?

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126

Business of Software Conference

DECEMBER 14, 2023

You set the rules and write the handbook. For Cohen and Smart Bear, solving simple problems was a bad strategy. We tend to have certain ideas about the characteristics of developers and salespeople, and those characteristics tend to be quite different. That’s probably a bad use of my time. ‘So This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Modus Create

NOVEMBER 12, 2024

Not only are companies spending an average of $5K to hire a new employee (and up to $25K for a senior executive ), but poor onboarding practices can lead to significant financial losses. The hidden cost of poor onboarding Employee turnover costs organizations $900 billion annually. First, disjointed communication is a prevalent issue.

Onboarding KPIs 40

Onboarding KPIs Feedback Software Research Software Customer Experience 40