Intercom, Inc.

SEPTEMBER 8, 2021

By using technology to detect signals in their product and monitor trends in inbound conversations from customers, workforce management platform Tanda is leveraging proactive support to stay ahead of the curve and offer help to customers before they reach out to the support team. Here’s how they’re doing it. What is proactive support?

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. They also had a high inbound message response rate of 77% compared to the macro average of 72%. But while few in number, their surveys were successful.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

JUNE 30, 2020

And that’s where our 2020 Mobile App Customer Engagement Benchmark Report comes in! We gathered mobile customer engagement data from more than 800 apps with 5,000 active users or more, analyzed it all, and packaged it up into a cohesive report for you. Average inbound and outbound message volume.

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

Intercom, Inc.

APRIL 7, 2020

Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. The increased volume is affecting businesses of all types.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Alchemer Mobile

JUNE 16, 2020

Download the 2020 Mobile Customer Engagement Benchmark Report for Travel Apps. We gathered mobile customer engagement data from more than 800 apps with 5,000 active users or more, analyzed it all, and packaged it up into a cohesive report for you. Data included in the report: The profile of an average app in the travel category.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Intercom, Inc.

MAY 13, 2022

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. Customer relationship management dashboards that provide reporting functions. How do call centers work?

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

Alchemer Mobile

MAY 27, 2020

Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. We gathered mobile customer engagement data from more than 800 apps with 5,000 active users or more, analyzed it all, and packaged it up into a pretty report for you. Data included in the report: The profile of an average app in the Retail/Shopping category.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Intercom, Inc.

JULY 6, 2022

Now you can map your sender address to the inbound address your customers contact you from. The latest version of our API is packed with updates to improve data interoperability, streamline reporting, and enable more sophisticated workflows. Discover more about teammate permissions over at our help center. Learn how to set it up here.

Customer Experience 210

Customer Experience Data Visualization Inbound Reporting Tools 210

Intercom, Inc.

AUGUST 13, 2020

We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. Instead of opening a browser tab for each of your team members, you can now see conversations of the teammates that report to you in one place.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Back over to you, Paul. Paul Adams: Thanks, Mat.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

MARCH 7, 2022

After making necessary updates to an Article, you can share it for review without needing to unpublish it, allowing you to retain all of your Article reporting metrics. Updated outbound messaging CSV reports for streamlined messaging data. Updated outbound messaging CSV reports for streamlined messaging data.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Intercom, Inc.

DECEMBER 4, 2018

That’s why we have also built new features that allow you to keep track of your most important conversations and invest in better reporting to easily identify areas where you can improve your customer experience. Get clear, consistent insights with our Inbox report enhancements. Engage and upsell existing users with Custom Bots.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Intercom, Inc.

MAY 6, 2020

Improved performance insights : Find underperforming answers that need to be optimized, using our new reports. You can also filter reporting by bot interactions to see the exact impact bots are having on your conversation metrics. You can now export the exact customer and conversation data you need to external reporting tools you use.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

The Product Coalition

OCTOBER 6, 2023

Uses for Emotion AI Technology Mental health treatment According to a report from the National Institute of Mental Health, more than one in five citizens in the United States suffer from a mental illness. Finally, the model is implemented in real-world applications to enhance the user experience, boost sales, and suggest relevant content.

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. Learn how to future-proof the success of your team with The Intercom Customer Support Trends Report for 2022.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

MARCH 28, 2022

According to that same report by McKinsey & Company, executive mindsets on technology’s strategic importance have changed radically during the crisis. As a result, digital technologies are being seen as the critical differentiators they are. Read more ?. Consumer expectations for exceptional, engaging experiences are rising.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

JUNE 1, 2021

Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. Look for something with customizable, visual dashboards that allow you to create custom reports.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

FEBRUARY 10, 2021

Up until now, Resolution Bot has been set up to answer one question in a conversation, but will now attempt to answer multiple questions within the same conversation to keep your inbound conversation volumes low – and customer satisfaction high. Filter Resolution Bot reports by mode settings. From version 9.3.0, With API version 2.3,

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Intercom, Inc.

DECEMBER 28, 2022

Announcing ‘The Intercom Customer Support Trends Report for 2022’. Check out this year’s Customer Support Trends Report to see the top five trends transforming the customer service industry and how to capitalize on them. Earlier this year we created Switch , Intercom’s personalized solution to high inbound call volume.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

NOVEMBER 30, 2021

The ability to report on your team’s success and gather meaningful insights that improve your support. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Reporting and AI-powered conversational insights. Top conversational support tools. Team Inbox.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Folding Burritos

JANUARY 25, 2018

Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Think about it as either inbound or outbound comms. “Did you know there’s a bug when people try to do ‘so and so’?”. How’s that KPI doing?”. What are customers asking for in our support channels?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. While some customers might go directly from discovery to purchasing the product, many journeys go through an evaluation phase.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Intercom, Inc.

NOVEMBER 13, 2019

In search for a better solution, the team recently started using Custom Bots – our highly customizable bots for sales and support workflows – to reply to inbound requests and triage issues for the team. The result? Our team saw its resolution time drop by a whopping 50%, which translated to 39 minutes saved per issue.

Technical Review 143

Technical Review Customer Experience Reporting Tools Data Visualization 143

eG Innovations

FEBRUARY 14, 2023

eG Enterprise also reports the health probe status of the applications since the Load Balancer improves application uptime by probing the health of application instances, automatically taking unhealthy instances out of rotation, and reinstating them when they become healthy again. A value of 0% indicates that the data path is unstable.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Userpilot

APRIL 3, 2024

Resource centers are a powerful tool for your customers, acting as a one-stop hub for all your inbound marketing efforts. Feedback widget : A tool for collecting in-app feedback , allowing users to report issues or suggest improvements. Why do you need a resource center?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. What’s more, those product managers reported spending: Almost 75% of their time on tactical activities. Less than 25% on high-value strategic activities.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Userpilot

DECEMBER 19, 2022

Start by defining the brand positioning for yourself so you can then communicate it to your website visitors through inbound marketing tactics, paid search, and other methods like referral programs (more on that later). Try publishing research reports, whitepapers, free video courses, or case studies. Narrow down your target audience.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Intercom, Inc.

APRIL 14, 2020

So, first and foremost, provide your support managers with the resources and emotional support they need to foster a safe environment for their direct reports. Inbound conversation volume has more than doubled for nearly half of support teams since the outbreak. Let automation do the repetitive work.

Customer Experience 223

Customer Experience Reporting Tools Data Visualization Inbound 223

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Business of Software Conference

APRIL 17, 2020

In These Uncertain Times… A rather wonderful use of some of the messaging from inbound emails Jessica Salfia at the West Virginian Council of Teachers of English turned into a poem. Grocers report flour shortages as more people are baking than ever! Here are 25 Distance Learning Tips! As you know, many people are struggling.

Reporting Tools 64

Reporting Tools Outbound Inbound Messaging 64

Userpilot

JUNE 29, 2023

Access robust reporting capabilities beyond HubSpot’s reporting app. Access 100+ pre-built report templates and track 150+ metrics from HubSpot. Get reports on user activity. View the performance of RollWorks advertising directly in HubSpot reports. Create reports on revenue, funnels, ROI, and more.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

JUNE 13, 2022

The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. The Kalungi blog is about adopting SaaS strategies, including product marketing, inbound marketing, and content marketing. The blog focuses on educating users about implementing inbound marketing in their SaaS businesses.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

APRIL 25, 2024

It taps into external resources encompassing works from other investigators, sector-specific reports, and demographics data, which provide an expansive yet less particularized landscape view of the marketplace. In contrast, secondary research enriches the specificity of primary findings by adding wider context.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Centercode

AUGUST 14, 2020

The Centercode Platform boosts effectiveness and productivity by automating community nurturing, reminders, surveys, and reporting. “Within a moment’s notice, Diego joined me for an inbound qualifying call after I quickly found out the prospect needed communication to be in Spanish.

Reporting Tools 64

Reporting Tools User Testing Feedback Software Product Research 64

Amplitude

AUGUST 7, 2020

To use cohort analysis to inform your marketing and advertising, identify the channel or inbound tactic you want to measure. Retention and driving product loyalty deserves a spot on your monthly data reports. For example, your Twitch stream is starting to drive new subscribers. More Than Retention.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Testing 52

The Product Coalition

JULY 8, 2019

Responsibilities for product marketing are extending beyond launching, towards adoption, and there are questions on whether the function should continue to report to Marketing, or to Product or Growth. Which executives Product Marketers report to Today most PMMs are within the Marketing Org, but one-third are not.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60