Userpilot

JULY 29, 2024

TL;DR Competitive analysis involves studying rivals' strengths and weaknesses to improve business strategies and stay ahead in the competitors' market. It is ideal for collaborative brainstorming and marketing strategy alignment for product managers and marketing teams. Creating surveys in Userpilot.

Data Visualization 111

Data Visualization Research Software Reporting Tools Feedback Software 111

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. It takes strategy, processes, design, technology, and the right people to build an empathetic mindset that impacts customers and employees. Last month, we published the second edition.

Reporting Tools 212

Reporting Tools Research Software Feedback Software User Testing 212

Userpilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot hosts industry-relevant webinars to raise brand awareness. Userpilot ’s blog posts.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Userpilot

MARCH 29, 2024

In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. To create a successful activation strategy , you must first define your product's value proposition. Let’s dive in!

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. When trying to sell to enterprise, take into account all the potential users and stakeholders and create a multithread, go-to-market strategy that aligns with the whole business.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations. Check out our latest Built for you webinar.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. SaaS Marketing Strategies for Growth in 2021. Outbound vs. Inbound.

Research Software 89

Research Software User Testing Outbound Marketing 89

Intercom, Inc.

JUNE 21, 2018

I hosted Max on our podcast, where he shares the strategies he’s used to grow Udemy and Sales Hacker, hiring tips for sales teams, and much more. We have webinars, virtual events, books – we do everything now. Is it transitioning from inbound to outbound sales? If you enjoy the conversation, check out more episodes.

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Outbound Technical Advisors Weak Development Team Customer Experience 183

Nulab

FEBRUARY 10, 2020

You’ll need to try a lot of strategies to find out what works best for you, but we’re happy to share what we’ve learned to help you along. Now, this is not an article on SEO; however, we’ll outline the main strategies you can employ to improve your SEO rankings, as it’s one of the most important steps in increasing your website traffic.

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

Userpilot

DECEMBER 15, 2021

Before we get into the strategies and frameworks for monetizing integrations, keep in mind this: If any integration is fundamental to your product functioning and delivering value, it should not be treated as an upsell. Joint webinar/blog post. If you want a sounding board around ideas for your go-to-market strategy, let’s connect!

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

Userpilot

JUNE 18, 2024

Here we will share the best books, webinars, podcasts, and blogs for such a role: Books : Gain foundational knowledge with “Positioning” and “The Launch” to establish customer perception and avoid launch pitfalls. Looking into tools for product marketing managers? What does a product marketing manager do?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Marketing 52

Userpilot

JUNE 17, 2024

There are books, webinars , podcasts, blogs, and more to help augment knowledge. Webinars : Delve into user journeys (Userpilot Events), gather customer feedback (Qualtrics), access exclusive customer insights content (CustomerThink & CX Accelerator), and learn best practices in customer experience (CXPA).

Data Visualization 52

Data Visualization Customer Feedback User Testing Reporting Tools 52

Userpilot

NOVEMBER 20, 2022

A marketing roadmap template provides a starting point for your strategy. Some broad templates you may use include the go-to-market strategy , new user onboarding, and in-app campaign roadmap templates. Marketing strategy roadmap. Userpilot helps you set and track different in-app metrics to determine goal success.

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Product Marketing 98

Userpilot

JULY 21, 2024

They develop strategies and implement tactics to reduce customer churn and increase user engagement. To excel as a retention specialist, utilize resources like books, webinars, blogs, and podcasts on customer success, churn reduction, and user engagement. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 28, 2024

Master efficient project management with Trello : Organize growth strategies into smaller, deliverable tasks, easily coordinate across multiple teams, assign necessary resources, monitor resource utilization, and track progress. It teaches how to leverage product strategy for user growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 12, 2024

Here are five best practices that will get you there: Merge product marketing strategies with customer insights : Use tools to collect user feedback and incorporate it into marketing plans. Be open to experimenting with new strategies, technologies, and channels. Thus, one must work efficiently with other teams to stay on top.

Feedback Software 52

Feedback Software Research Software Analytic Tools Product Marketing 52

Userpilot

SEPTEMBER 5, 2022

Some customer success training programs include: Customer success strategy workshop, by CSM Practice. So when it comes to choosing courses for your career as a customer success manager, we’ve found these to be worth: Customer success strategy workshop, by CSM Practice. Strategy and success planning. Account planning.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

AUGUST 17, 2024

To excel, leverage resources like books (e.g., “Customer Success”), webinars (Userpilot, Gainsight), blogs (Userpilot, Gainsight), and podcasts (The Customer Success Podcast). Generate reports : Create and present detailed reports on customer success metrics to stakeholders, providing insights and recommendations for improvement.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

JUNE 12, 2024

Best tool for inbound marketing and sales – HubSpot : HubSpot offers a suite of tools for marketing, sales, and customer service. Its customer insights capabilities include detailed analytics, lead tracking, and customer feedback management, helping you align your strategies with customer needs.

Data Visualization 52

Data Visualization Customer Feedback User Testing Analytic Tools 52

Userpilot

JUNE 28, 2024

Best tool for marketing automation – HubSpot : This tool helps users to grow traffic, convert more visitors, and create an efficient inbound marketing campaign. They focus on learning market trends, defining the audience, developing positioning strategies , and differentiating the product.

Research Software 52

Research Software Feedback Software Analytic Tools Data Visualization 52

Userpilot

JULY 28, 2024

This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go. Data Analysis & Reporting : Leverage customer data and analytics tools to understand user behavior , identify trends, and measure the effectiveness of retention strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 19, 2024

Senior customer insights manager: Elevating to this role signifies a deeper level of expertise in leveraging customer data to drive business decisions and strategy. Best tool for inbound marketing and sales – HubSpot : HubSpot offers a suite of tools for marketing, sales, and customer service.

Data Visualization 52

Data Visualization Customer Feedback User Testing Reporting Tools 52

Userpilot

JULY 11, 2024

This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go. Data Analysis & Reporting : Leverage customer data and analytics tools to understand user behavior , identify trends, and measure the effectiveness of retention strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 27, 2024

Best tool for inbound marketing and sales – HubSpot : HubSpot offers a suite of tools for marketing, sales, and customer service. Its customer insights capabilities include detailed analytics, lead tracking, and customer feedback management, helping you align your strategies with customer needs.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Userpilot

JULY 20, 2024

This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go. Data Analysis & Reporting : Leverage customer data and analytics tools to understand user behavior , identify trends, and measure the effectiveness of retention strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Maintain a customer-first mindset : Always prioritize the needs and experiences of customers in your analysis, helping you tailor strategies that ensure they derive maximum value from the product. You’ll be responsible for setting the overall strategy, driving customer success initiatives, and ensuring that the team meets its goals.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Userpilot

AUGUST 19, 2024

To excel, leverage resources like books (e.g., “Customer Success”), webinars (Userpilot Events, BrightTALK), blogs (Userpilot Blog, The Help Scout Blog), and podcasts (The Jasons Take On). Gainsight Pulse : Their annual conference often features webinars and virtual sessions on customer success and engagement best practices.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

AUGUST 19, 2024

Senior customer success analyst (leading complex projects, mentoring junior analysts, developing strategies). Director of customer success (overseeing the entire department, setting strategy, driving initiatives). Customer success manager ( managing key customer relationships , ensuring they achieve their desired outcomes).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 2, 2022

Even if you’ve been in the market for long, you still want to invest in inbound marketing to educate potential customers and increase their chances of signing up with credit cards. Adding video tutorials, an email course, or a webinar can also help you further explain complex products to new users.

Analytic Tools 111

Analytic Tools User Testing Customer Experience Data Visualization 111

Intercom, Inc.

JUNE 23, 2020

So I think another benefit here is that it really brings structure and clarity and a framework, to build out your support strategy. So I think for support leaders out there that are thinking about scale or looking ahead to scale, this is really helpful because it’s a framework through which you can build your strategy upon.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

AUGUST 30, 2024

Understand the SaaS Business Model : Familiarize yourself with the subscription-based model, customer acquisition , and retention strategies , as well as the importance of customer success in the SaaS industry. Some employers may prefer candidates with a Master’s in Business Administration (MBA).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 28, 2024

Understand the SaaS Business Model : Familiarize yourself with the subscription-based model, customer acquisition , and retention strategies , as well as the importance of customer success in the SaaS industry. Some employers may prefer candidates with a Master’s in Business Administration (MBA).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

AUGUST 28, 2024

Subscription Marketing: Strategies for Nurturing Customers in a World of Churn by Anne Janzer: This book is a comprehensive guide to subscription marketing, covering everything from acquisition to retention. It’s a must-read for anyone serious about understanding the field.

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

JUNE 26, 2024

Product marketing manager : This role allows one to develop and execute product marketing strategies. Best tool for marketing automation – HubSpot : This tool helps users to grow traffic, convert more visitors, and create an efficient inbound marketing campaign. There is an abundance of tools for product marketing managers.

Research Software 40

Research Software Feedback Software Analytic Tools Product Marketing 40

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. They’re creating great inbound marketers, with the understanding that it will make them more successful customers. These are just the tools, however.

Education 52

Education User Testing Customer Experience Research Software 52

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar?

Education 52

Education User Friction Customer Experience Customer Feedback 52

ProductPlan

APRIL 27, 2021

Educational focus with inbound marketing. Our low-key educational approach to content allows product managers to learn about us through high-quality articles, books, webinars, and other content. Here are some of the characteristics of ProductPlan that make us product-led. . They choose to engage with a trial when they are ready.

Customer Experience 59

Customer Experience Product Research Inbound Customer Feedback 59