The Product Coalition

OCTOBER 15, 2024

When I was Head of Product at eBay, one of my primary responsibilities was to lead and build eBay’s new catalog system. We spent months defining how the new catalog system should work. I’ll just say that it was a totally different concept than the existing system’s one. That’s just one of the challenges we had.

Customer Experience 147

Customer Experience Systems Review Roadmap Customer Satisfaction 147

Alchemer Mobile

APRIL 6, 2021

Ratings and Reviews. Food and Drink app ratings and and reviews were slightly higher than macro averages across both iOS and Android, particularly within the Restaurants category. star rating, and had 1,223 app store reviews. star rating, and had 4,695 app store reviews. star rating, and had 4,695 app store reviews.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. This could be due to lack of product, domain, system understanding and action should be taken to address such instances soon. This could also be due to stringent processes or lack of the same. Soft Skills Required for the Role.

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Coalition

NOVEMBER 17, 2023

However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem. This process encompasses data extraction from diverse systems, standardizing it into a common format, and loading it into a target system or database.

Data Visualization 148

Data Visualization Reporting Tools Artificial Inteligence Information 148

Product Innovation Educators

MARCH 3, 2025

The AI could identify potentially useful information, but human analysts still needed to invest considerable time sifting through and making sense of what the AI had found. An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . We can divide alerting information into two broad categories.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

The Product Guy

FEBRUARY 26, 2019

In reality, due to rapidly changing consumer preferences and shifting stakeholder priorities, roadmaps need to be one of the most fluid, unreliable, and ambiguous tools to clean up the stakeholder communication mess. The end goal here is to train stakeholders to go to the roadmap destination for information. It makes sense.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Product Innovation Educators

NOVEMBER 30, 2020

That could be a simple pass-fail scoring or a more complex system. [8:21] Keep everyone informed and motivated, because they can see how their contribution fits into the big picture. Keep everyone informed and motivated, because they can see how their contribution fits into the big picture. Innovation Quote.

Systems Review 293

Systems Review Technical Review Product Manager Product Management 293

Product Talk

APRIL 16, 2025

This mostly worked, but it required a lot of administrative work to keep our systems in sync. There were dozens more that required that we make changes in all of our systems. At the heart of all of my administrative troubles was the need to move data in between disparate systems and to make sure that all of these systems were in sync.

Feedback Software 166

Feedback Software Product Research Customer Experience User Testing 166

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Therefore, it was important for me to be aware of the following three things: 1) Where should I start? 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Manager Product Management 350

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. According to Forrester, knowledge workers spend around 30% of their time searching for information. Sound familiar?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

AUGUST 2, 2024

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Product Talk

MAY 14, 2025

Chi started sitting in on quarterly business reviews with top vendors. These were review sessions Chis companys account management team was already having, and they gave her the chance to ask vendors about their order volume. Vendor integrates with a webhook system to receive status updates. Vendor creates a draft order.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

The Product Guy

JUNE 25, 2018

If successful – save the information and discuss with your manager during your next 1:1. 2) understand why certain items were prioritized high vs. low to make more informed judgment calls without involving my manager in the future. Are the stakes reasonable enough where you can move forward and tackle the problem yourself?

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

UX Planet

DECEMBER 6, 2024

Customers are mostly flexible with their car preferences due to the nature of the marketplace. Enter CarFYAI, CarFY AI is an AI-powered system for streamlining car discovery in Car-as-a-Service platforms, providing a personalized and enhanced user experience for customers. Image credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Product Talk

MAY 15, 2024

OneSignal allowed her to design a pop-up that linked to a Typeform survey where she could get more demographic information and prioritize who she wanted to talk to. This meant that they could attach information like the user ID to the Typeform page and review it as part of the responses users provided.

Product Research 336

Product Research Feedback Software Analytic Tools User Testing 336

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. By asking, What systemic issues are contributing to this problem? In one of our strategy sessions with senior executives, I posed a pivotal question: Are we addressing the real bottlenecks?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Product Innovation Educators

NOVEMBER 20, 2023

The portfolio and project management group within the innovation operations team hold people accountable by making sure they have all the necessary information pulled together before a governance meeting. 15:58] What benefits have you seen from an information management system? 19:21] How do you schedule reviews?

Research Software 278

Research Software User Testing Government Systems Review 278

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. Our recommendations were informed by current research but also field experience at over 300 companies, including a few that were very early adopters of Core 4 (like Dropbox). The time to first review was about 60 minutes. For more, check out her LinkedIn and her blog.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Roman Pichler

JANUARY 7, 2020

Release planning enables organisations to make informed investment decisions; it sets expectations, aligns stakeholders and development teams; and it allows product people to guide the work of the dev team. But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb.

Technical Review 261

Technical Review Customer Experience Systems Review Feedback Software 261

Product Innovation Educators

NOVEMBER 6, 2023

There’s a huge wealth of other qualitative data that often gets ignored by product teams because it is so hard to use—for example, customer support tickets, sales call transcripts, social media mentions, interview transcripts, and product reviews. It’s hard to get the fidelity of information you need to act on it.

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Roman Pichler

APRIL 3, 2018

Think, for instance, of Google’s vision “to organise the world’s information and make it universally accessible and useful” Where will you play? Which management systems are required? The leadership team of any company must lead the effort to create, review, and adjust the business strategy.

Strategy 280

Strategy Product Research Weak Development Team Systems Review 280

UX Planet

DECEMBER 16, 2024

This article reviews 7 best practices that will help you design effective paymentbuttons. Instead, use actionable labels such as Pay or Pay now will inform users of what will happen when they click/tap it. A well-designed payment button is intuitive, accessible, and visually appealing. Button in payment processing state.

Feedback Software 105

Feedback Software Customer Experience Systems Review Customer Feedback 105

UX Planet

JUNE 17, 2025

Or perhaps this perception comes from us getting used to many B2B web apps having a poor user interfaces due to a lack of investment in design. I am not that sure anymore Maybe after all, the B2C use cases are more fitting due to users being more motivated. The quality of legal queries improved.

Research Software 92

Research Software User Testing B2C Weak Development Team 92

UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. Well-designed tables enable users to access, analyze, and act on critical information quickly and accurately.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

UX Planet

DECEMBER 6, 2024

Features like interactive quizzes, gamification, and visual aids can reinforce concepts and help users retain information. Satisfaction leads to positive reviews, recommendations, and increased user retention. When creating content for your app, you need to pay attention to how people of that age perceive information.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256