How To Disarm Internal Triggers and Improve Focus
Nir Eyal
SEPTEMBER 30, 2019
The post How To Disarm Internal Triggers and Improve Focus appeared first on Nir and Far.
internal-triggers 
Alchemer Adds Workday, PeopleSoft, Marketo, and Dynamics 365 Always-On Workflow Initiators
Alchemer Mobile
DECEMBER 18, 2023
For example, you can instantly trigger employee lifecycle, candidate experience, eNPS, and benefits enrollment surveys, or any other feedback request. This new initiator can be used to increase customer retention and grow revenue by engaging with your customer throughout the sales process and streamlining processes for internal team handoffs.
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Alchemer Adds ServiceNow, Jira, Oracle Cloud, and HubSpot Always-On Workflow Initiators
Alchemer Mobile
NOVEMBER 28, 2023
Provide Improved IT Services with the ServiceNow Initiator Now, you can initiate surveys based on ServiceNow events and trigger automated feedback requests that help IT and HR teams close the loop with internal teams. You can view every available initiator here.
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130 Webinars
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Understanding User Needs and Satisfying Them
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
Alchemer Adds Slack, Shopify, Gladly, and Braze Always-On Workflow Initiators
Alchemer Mobile
OCTOBER 31, 2023
Collect Internal Feedback with the Slack Initiator The new Alchemer Workflow Slack Initiator allows you to automatically send feedback requests to all members of a Slack channel. This feature is especially useful for quickly initiating surveys to collect feedback from the internal teams you collaborate with or have trained.
How Product Managers Salvage User Habits, Part 2.
The Product Coalition
JUNE 15, 2023
Source: [link] Trigger : This tells us what to do next and it is divided into the external and internal trigger. External trigger: things in our environment that tells us what to do, an example is an ad with an action word “sign up” . Ability is the bridge between the cue and the reward- the trigger and action.
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Unlocking Focus with the Distraction Tracker
Nir Eyal
OCTOBER 30, 2023
Here’s what you need to know to actually hack back distraction: there are only three causes of any distraction: an internal trigger, an external trigger, or a planning problem. Think you’ll explode if you try one more ineffective productivity hack?
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Building Habit-Forming Products
The Product Cafe
FEBRUARY 4, 2024
There are four phases to the hook model; Trigger Action Reward Investment Trigger Triggers are things that prompt users to do an action. Triggers are two types- external and internal. External Triggers External triggers are a ping, ding, or a ring! The next phase in the hook model is Action.
How Product Managers Salvage User Habits, Part 1.
The Product Coalition
APRIL 2, 2023
Habit has 3 components: Cue Routine Reward A cue can be the smell of peanut butter which functions as a trigger that tells your brain to go into the automatic mode of which habit to use. The cue serves as the trigger, the prompt for the habit to occur. For the product you’re building, you have to think, what’s the trigger?
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Strategies for becoming less distracted and improving focus | Nir Eyal (author of Indistractable and Hooked)
Lenny Rachitsky
DECEMBER 29, 2023
A tactic: When you feel an urge to do something distracting—like scroll on your phone—try to delay doing it for just 10 more minutes.
Strategy 63
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Market Gaps: 10 Ways to Spot Untapped Customer Needs
Userpilot
NOVEMBER 30, 2023
Study successful products from international markets to see if you can replicate their success in your local market. Trigger surveys to spot market gaps Collecting customer feedback in SaaS is easy. With tools like Userpilot, you can effortlessly create and trigger in-app surveys and collect user insights.
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Feature Rollout: What Is It and How to Conduct It? (+Best Practices)
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MARCH 19, 2024
Improve collaboration between key stakeholders Feedback collection is not limited to users but also internal stakeholders, like the leadership or other teams. Many organizations roll out their features internally first in a practice called dogfooding. Start by announcing the new feature , for example, with a pop-up modal.
Product Research 103
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Is the Calm App as Calming as it Claims to Be?
The Product Coalition
FEBRUARY 15, 2021
The first trigger is “ internal ” where the user desires to sleep better and feel better on a daily basis. The user is asked to set a reminder for daily habit ( external trigger ) and asked to share about the app with others ( virality ). Hooked model of habit-forming products Calm begins with this screen: Take a deep breath.
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Trigger in-app experiences in response to changes in the user or company properties in Salesforce. It allows users to design, send, and track email campaigns, set up automated email sequences based on subscriber behavior or other triggers, and analyze their performance with insights into open and click-through rates, and subscriber activity.
Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more
Intercom, Inc.
JUNE 13, 2022
We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Go omnichannel by triggering Surveys in your mobile app. Without further ado, here’s what our Intercom chefs have been cooking up over the past month. Surveys: Now even more insightful and engaging.
Different Types of NPS Surveys and When to Use Each
Userpilot
AUGUST 10, 2023
This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. Two ways to send relationship NPS surveys: Time-based surveys to measure customer loyalty at set intervals (you can trigger it quarterly, bi-annually, annually, etc.). What is Net Promoter Score survey?
Scale Friendly vs Innovation Friendly
The Product Coalition
SEPTEMBER 29, 2022
We try to understand user’s habit, their triggers, and what makes them click and tick ( watch out for an article with this article). Triggers can be internal or external. example with a product I'm working on Triggers refers to the feelings or events that initiate use. We go to where the users are.
Indistractable: How to Master the Skill of the Century by Nir Eyal
Mind the Product
AUGUST 17, 2018
Most of us think that when that app notification pops up it distracts us – but it’s not the technology distracting us, it’s simply an external trigger which prompts us with some kind of stimulus in our environment. There’s also another kind of trigger, which in many ways is more important – internal triggers.
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5 Types of B2B Customer Insights for SaaS and How to Collect Them [+Best Tools]
Userpilot
APRIL 7, 2023
User Persona Survey Trigger user persona surveys in-app to make it convenient for customers to answer and maximize response rates. Run an Alpha Test internally Alpha tests come at an earlier stage of the product life cycle than beta tests. They are commonly designed for employees instead of end users to get internal feedback.
How to Perform A Product Feature Analysis
Userpilot
APRIL 22, 2024
Example of a competitive product analysis So far, we’ve discussed how to conduct an internal feature analysis. Enhance cross-selling and up-selling Identify complementary features and use them to trigger cross-sell campaigns. Then, trigger contextual in-app guides using interactive walkthroughs. Step 1 : Define your scope.
White Space Analysis: What Is It and How To Collect Data To Map the White Space Opportunities?
Userpilot
SEPTEMBER 7, 2022
White space analysis identifies gaps in existing services on the market or in internal processes and uncovers hidden opportunities. It has two types: internal and external mapping. Internal mapping translates your company’s strengths, weaknesses, and competitive threats. Internal mapping. Let’s get started!
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Userpilot
SEPTEMBER 15, 2022
Internal CI can be generated by any customer interaction inside the app (e.g., There are six steps to collecting internal CI data to improve customer loyalty: 1. Use Userpilot to collect internal CI data to improve customer retention. This is the raw data about customer behavior collected from any source — external or internal.
How product analytics helps companies navigate uncertain times
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JUNE 29, 2022
If we see a positive or negative impact to our business, we’ve developed a contingency plan with clear, simple triggers so there will be no ambiguity about whether we need to shift gears. While I won’t share the details of Mixpanel’s contingency plan, I do want to highlight our contingency plan triggers. Source: Layoffs.fyi.
TEI 259: Become indistractable and get more done better – with Nir Eyal
Product Innovation Educators
DECEMBER 9, 2019
Unpack the first step: How can we master distracting internal triggers? 24:05] What does the third step look like: How can we hack back external triggers? More importantly, focus on the external triggers that are less obvious. Hack back the external triggers that distract you from people.
The 7 Ts of Product-Led Transformation
ProductPlan
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The 7 Ts of are: Triggers | Tactics | Timeline | Talent | Tell Tales | Transition | Truths. 1 – Triggers. As Product People, our role is to pay attention to internal and external triggers that may disrupt the way our organisation competes. 2 – Tactics. 7 – Truths.
Top 12 UX Improvements for SaaS That Enhance Engagement and Drive Retention
Userpilot
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Improve user experience by triggering contextual in-app flows with images and videos. Triggering microsurveys at critical touchpoints and asking open-minded questions can still give you invaluable insight into your user experience. Then, triggering in-app experiences that are most relevant for each segment.
A Guide to Choosing the Best SaaS Learning Management System
Userpilot
JUNE 19, 2023
These could be either internal corporate training programs, like compliance training, or courses for external stakeholders, like your customers. You can trigger the in-app messages individually or combine them into interactive walkthroughs. What is a SaaS learning management system? Userpilot UI patterns.
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To enhance protection of our customer data and reduce risk to those contractors, we made the decision to remove their access to our internal systems. The invasion has triggered an immediate and desperate rise in humanitarian needs across Ukraine. Our Foundation appeal.
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What Is Pendo and Is It Worth Using?
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You can trigger these individually or combine them into onboarding walkthroughs and checklists. They can do it by triggering in-app forms consisting both of close-ended questions, like multiple choice or numerical scale, or open-ended questions to collect qualitative data. Pendo Feedback. Pendo Roadmaps. Personalized flow.
Introducing Gainsight’s New Digital Customer Success Package
Gainsight
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By scaling and automating some of the human touchpoints to align seamlessly with digital engagements and communications and then using data from those experiences to inform those automated programs, you can create a cohesive and enhanced experience for both your customers and internal teams.
Creating ‘Mortgage Customers for life’?—?Using the ‘Hook Framework’
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Trigger: Triggers can be ‘Internal’ or ‘External’. The need to pay my monthly mortgage payment for example is an internal trigger. And a notification from the ‘app’ towards that reminding the user is the ‘External’ trigger. There isn’t much of ‘Internal Triggers’ for me to check Google Photos often.
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Interactive Onboarding 101: How to Create Better User Onboarding Experiences in SaaS
Userpilot
AUGUST 18, 2022
You can choose from a wide range of effective UI patterns to engage your users, target distinct user segments, trigger automated flows based on specific events, and clearly track progress toward critical goals. Airtable has internalized the key principles of minimum viable onboarding (minimizing time to value). Driven actions.
How Airbus gets actionable cyber threat intelligence to customers in minutes
Roy Madden
NOVEMBER 3, 2021
” Internal management teams, other security teams, and their external customers noticed and appreciated the increased speed in which they were receiving threat intelligence. “ According to Chris, “We know that anything that’s triggering the Priorities is something we need to focus on. TRY FEEDLY FOR CYBERSECURITY.
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3 Days of Product Love: MTP Engage Hamburg 2019
Mind the Product
MAY 31, 2019
Each session started with an off-the-cuff presentation (by Martin Eriksson, C.Todd Lombardo and Petra Wille, my MTP Engage partner-in-crime), which were followed by panels with regional and international product leaders (including Marty Cagan as special guest). Day 2: Workshops. Day 3: Conference.
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PLG is essential for durable growth, and other key learnings from Pulse 2022
Gainsight
AUGUST 26, 2022
Internal triggers build habits, and habits create stickiness. . In his Hooked Framework, Eyal explains that all actions require either an internal or an external trigger. It needs to have the right triggers ready for customers at each step of the customer journey. . What does that mean for your product?
How to Make Your Product Scientifically Irresistible
Gainsight
MARCH 28, 2019
Trigger : The thing that tells us what to do next. It can be either an external trigger, like a friend recommending an app; or an internal trigger, like an instinct that tells us what to do next in a certain situation. If you know that, you know your trigger. Action : The why we do something based on the trigger.
10 Ways to Re-engage Inactive Users in SaaS and Boost User Engagement
Userpilot
MARCH 1, 2022
One last chance—send a reminder and trigger FOMO. One last chance—send a reminder and trigger FOMO. This can be achieved in two easy steps: Send trigger onboarding emails to remind them of the next steps. One last chance—send a reminder and trigger FOMO. The end-of-trial email. The end-of-trial email.
Make These CS Adjustments Now to Overcome Economic Headwinds
Gainsight
FEBRUARY 28, 2023
Based on customer responses, a workflow gets triggered to guide customers prescriptively to information and other resources that can support them. We maintain a “buddy system” internally, where different layers of leadership are paired with personas at each customer organization.
Product Launch Manager Role – Everything You Need to Know
Userpilot
NOVEMBER 21, 2022
Userpilot helps product teams automate feedback collection with contextually-triggered in-app surveys , while the analytics layer enables them to track product usage data. This is done in collaboration with the product managers and other internal stakeholders across the organization. Again, you trigger these for specific user segments.
The 7 “T’s” of Product-Led Transformation
Sequent Learning
JANUARY 26, 2022
The 7 Ts of are: Triggers | Tactics | Timeline | Talent | Tell Tales | Transition | Truths. 1 – Triggers. As Product People, our role is to pay attention to internal and external triggers that may disrupt the way our organization competes. 2 – Tactics. 7 – Truths.
How to Perform Customer Needs and Wants Analysis
Userpilot
MARCH 17, 2023
Emotional customer needs are things like the timeliness of responses, how friendly interactions with internal teams are, and the amount of empathy shown. For instance, if you see a particular segment that doesn’t adopt a feature, you can segment them to trigger a user guide that will showcase the feature.
Visualizing your customer’s support experience through Mixpanel
Mixpanel
FEBRUARY 25, 2022
As an example, some organizations may already have their Zendesk data in a data warehouse (DW) in order to be able to cross-reference with other internal data. The layout of the implementation would be: Create a Zendesk Webhook ; this allows you to send data/payloads in response to triggers and automation. Create some Zendesk Triggers.
How to create Habit forming shopping Experience
The Product Coalition
MAY 4, 2018
Wikipedia The Hook Model has four phases: trigger, action, variable reward and investment. Hook Model Phase 1: The Trigger A Trigger is the actuator of behavior?—?the Triggers signal the users to take actions and come in two forms: external and internal. the spark plug in the engine.
How Notion Approaches Customer Health Scoring for All Segments
Gainsight
JUNE 13, 2023
Notion regularly reviews and adjusts their health score to account for both internal and external factors impacting customer success. The workflows that get triggered based on the score are different for these segments. For example, Notion simplified their scale segment scorecard to two parameters: Deployment and Adoption.
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The ‘Hook Framework’ for Product Management?—?GooglePay Example
The Product Coalition
FEBRUARY 2, 2019
Using the Hook framework we can see what they differently to keep their audience ‘Hooked’ Trigger: The first thing that would have been on the product managers mind would be the trigger. This is the internal trigger why I would want to use this app. This is an external trigger for using the app.
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