Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. In the first month he sold about $150,000 worth of software. Research supports this view. Vidyard did the opposite.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Fifty-one percent of consumers say they expect companies to ask for their feedback, and that number is even higher for consumers who prefer to leave feedback in-app ( 64% ). So, we won’t waste your time.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value.

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Reporting Tools Research Software KPI User Testing 52

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. The result is the Customer Support Quality Benchmark Report 2021. How the support landscape is changing. Chat has passed phone support.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Coalition

DECEMBER 5, 2019

In my previous post , I have written about the many use cases and the monumental importance of monitoring & alerts, specifically from a data-science-researcher point-of-view. Many companies are already starting to offer solutions for this group of people, with data-scientists as the main focus.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. The cadence of reporting and informational updates play a key part in the representation.

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Data Visualization Reporting Tools Analytic Tools Research Software 92

Imaginary Cloud - Design

SEPTEMBER 1, 2022

You can also take advantage of Google’s free website health check to get a more in-depth report on your site’s health, broken links, and more. The three-step process of a UX Audit involves research, evaluation, and execution. This stage considers users, products, company goals, and KPIs. requiring a complete redesign.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Gainsight

APRIL 18, 2022

But like most simple solutions, it requires significant strategic planning behind the scenes. The two standard approaches to building a business case for long-term resources are: Radical candor: Be honest in assessing your organization’s ability to define, measure, and report on customer health. What’s easy to use? What’s confusing?

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1] Source: Gartner (April 2018).

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

The Product Coalition

JULY 8, 2020

The reports you get out of these platforms are keys and deliver real insights on product performance. Measure experience KPIs. is a good start but can be extended to specific metrics for every app section. Most commonly emails, SMS, or engagement platforms like Intercom. I’m sure you are aware of them already.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

Article 82

Article Feedback Software Research Software User Testing 82

Gainsight

JUNE 17, 2022

Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. According to Forrester research , product-led growth companies have sparked more than $208 billion in market value so far. Since January 2020, PLG companies have outperformed standard SaaS growth by 2x. Advanced Reporting.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Gainsight

DECEMBER 26, 2018

That’s what Forrester analyst TJ Keitt said in his September 2018 report, How to Build a Customer Success Program , and I couldn’t agree more. Technology: Expanding Digital Services. With SaaS as the dominant software delivery model these days, helping customers realize value is increasingly taking place through digital means.

Onboarding KPIs 53

Onboarding KPIs Reporting Tools Research Software Engineering 53

The Product Coalition

JULY 1, 2022

If you’re looking to present your hard work to stakeholders, justify a product decision, or check the health of your app, you’re in the right place. Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers.

Data Visualization 107

Data Visualization KPI Analytic Tools Research Software 107

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Gainsight

OCTOBER 17, 2019

But in the world of SaaS, the entire venture is the product and therefore needs to be part of the conversation. In our experience, board meetings typically center around three types of topics: Recurring KPIs (Key Performance Indicators). Reporting on Company Initiatives. Recurring KPIs for Product. CHECK OUT GAINSIGHT PX.

Data Visualization 45

Data Visualization Analytic Tools Research Software Feedback Software 45

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. TL;DR Customer satisfaction analytics refers to the process of collecting, analyzing, and interpreting data to evaluate how satisfied customers are with a product or service.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userzoom

AUGUST 24, 2017

How you can make your next research project more actionable and valuable. This is why a lot of companies are investing in User Research. It’s no wonder, then, that the number of research studies on the UserZoom platform are doubling every eighteen months (new Moore’s Law). ” I don’t mean it as a joke.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Over time it’s become more of a mixed platform. And they said, “An iOS app.” Growing a gated platform. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. In addition, they own the tools and systems that support the process at every stage.

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

The Product Guy

OCTOBER 4, 2019

And software developers and testers want to know that their time spent writing and testing code is purposeful. This article shares how I approached the problem, the solutions I’ve implemented, and the results I’ve seen. Luckily my introverted, structured, research-heavy nature is well suited to problems like these.

Reporting Tools 95

Reporting Tools Research Software Feedback Software Analytic Tools 95

Imaginary Cloud - Design

APRIL 7, 2021

In that sense, Imaginary Cloud is introducing a new UX Audit service focused on providing high-quality professional UX Audits. We believe that this service can be extremely beneficial since it takes a very close look at a digital product's performance, analyzing every aspect that can be improved or that is impacting the users' experience.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. When choosing a dashboard tool, pay attention to the ease of use , customization, integrations , value, and data privacy to meet business needs effectively. Let’s dive in!

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

ProductPlan

JULY 10, 2020

It hit me by surprise but was so incredibly obvious at the same time: The user’s experience does not start and end within the software itself. Their research further validates the bottom-line impact that emotions can have on a business. Fragmented technology investments. The problem is organizational silos. Lack of shared goals.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Alchemer Mobile

AUGUST 27, 2020

The technical skills our respondents possess increased from there, with 25 percent of respondents reporting strong technical skills (i.e. Go beyond NPS as a core KPI. People often prescribe what they think they want, but there’s often a better solution that actually solves the underlying problem. Don’t make decisions in a silo.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Birst BI

JANUARY 29, 2019

According to research from Eckerson Group, when an organization deploys a BI and analytics system, roughly 10% of employees have the skills needed to produce insights from corporate data and deliver them to decision makers. That means much of the organization depends on a few experts to leverage data to make decisions.

Data Visualization 78

Data Visualization Analytic Tools Artificial Inteligence Reporting Tools 78

The Product Coalition

JANUARY 12, 2020

It’s totally tool-agnostic?—?you The screenshots in this article are from an OKR performance tool called OHNO which no longer exists. This guide is tool agnostic, you can track OKRs on a whiteboard if you like?—?you You’ll find just by being listened to, they’ll be more open to solutions moving forward.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

The Product Coalition

NOVEMBER 24, 2020

Generally, insisting that the team achieve specific KPI, for example, forecasts vs. velocity, does not help. Bugs, refactoring, and research requires regular attention to avoid building-up technical debt. Daily Scrums are not reporting sessions for the benefit of the Product Owner or participating stakeholders.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Amplitude

MARCH 21, 2019

Upon completion of the test, use the Event Segmentation Report to show which group had higher conversion rates on the success metric dictated from a predetermined measurement plan. When running regression models, be sure to use the Compass and Impact Analysis tools. Are you data-informed? Information on how to interpret the data.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

The Product Coalition

SEPTEMBER 14, 2020

Understand the real impact of change- In an organization where many teams are taking on various initiatives to effect a KPI, it is very hard to attribute the exact impact of each change. This is where deep understanding of users and qualitative research is the missing piece of the puzzle. Why do you need to run Experiments? ?

User Testing 97

User Testing Data Visualization Product Research Customer Experience 97

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. User behavior analytics in SaaS: why bother anyway? Your SaaS product, however, often works very differently. Knowing how customers are most likely to behave can be the driving factor for the growth of your SaaS business.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

svpg

SEPTEMBER 21, 2015

The engineers are working with the technology every day and are in the best position to see what’s just now possible. When you combine this deep knowledge of technology, with a first-hand experience of the customer problems, great products can result. They are also disproportionately very bright people.

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Roadmap Product Research User Testing Reporting Tools 60