Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. State objective and agenda. Close the meeting.

Weak Development Team 267

Weak Development Team Product Management Product Manager User Testing 267

Roman Pichler

JULY 20, 2016

To help you develop your agile product roadmap, I have created a goal-oriented roadmap template called the GO Product Roadmap. It is built on the idea that goals are more important than features, and it consists of five elements: date, name, goal, features, and metrics, as the picture below shows. 2 Do the Necessary Prep Work.

Roadmap 331

Roadmap Agile Technical Review Weak Development Team 331

People-First Product Leadership

DECEMBER 4, 2023

If you missed Part 1, we covered the “why” behind creating a strategy stack, with a focus on the Mission, North Star, and Vision. The Vision evolves over time, and is an inspirational guide for the company's future. The Vision evolves over time, and is an inspirational guide for the company's future.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

The Product Coalition

AUGUST 23, 2023

A purpose we could share with the company’s leadership team, customers, and those working on the product. For product teams, the why and purpose behind the product comes in the form of a meaningful, inspiring, yet achievable north star. Purpose motivates customers, stakeholders, teams, and companies. Are you in yet?

Weak Development Team 130

Weak Development Team Customer Experience Technical Review Customer Feedback 130

Mind the Product

MAY 25, 2018

Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 114

User Testing Weak Development Team Onboarding KPIs Customer Experience 114

The Product Coalition

AUGUST 15, 2022

maybe not such a bad thing in this case. In mature companies, roadmaps provide a false sense of certainty when you are early on in developing a product. It shows release names and dates to indicate when you plan to drop a new product version. To be clear, the slide isn’t useful for product teams or planning purposes.

Roadmap 102

Roadmap Customer Experience Weak Development Team User Testing 102

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. That’s the dream, that’s the vision. That’s the dream, that’s the vision. What follows is a lightly edited transcript of the episode.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. That’s the dream, that’s the vision. That’s the dream, that’s the vision. What follows is a lightly edited transcript of the episode.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

The Product Coalition

MAY 15, 2019

Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). McElroy influenced two entrepreneurs named, Bill Hewlett and David Packark?—?names names look familiar, anyone?

Product Management 92

Product Management Product Manager User Testing Product Research 92

Roman Pichler

JANUARY 22, 2024

Their visions, target groups, needs, standout features , and business goals must comply with the overall portfolio strategy. [1] To get started, create your own Portfolio Vision Board by downloading and adapting the Product Vision Board or by recreating it in your favourite tool.

Weak Development Team 248

Weak Development Team Strategy Software Review Research Software 248

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. You can watch the video or read an edited version of the transcript below. Tweet This.

Feedback Software 185

Feedback Software User Testing Product Research Research Software 185

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. That’s why it’s incredibly important to develop a good level of empathy and user understanding, not only for yourself, but for the whole team.

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

The Product Coalition

MARCH 11, 2019

Leadership books for PMs, installment 1 When I first became a manager, I was exposed to leadership training for the first time. And should be trained in leadership fundamentals. And should be trained in leadership fundamentals. I just said that leadership applies to PMs. I have yet to see a company figure this out.

Weak Development Team 60

Weak Development Team Technical Review Leadership Books 60

PMLesson's Ace the PM Interview

MAY 14, 2022

As a solutions architect, you're the main technical resource for your company's sales team, and can provide a critical job function in a company's growth. We often recommend looking up your interviewer on LinkedIn to understand them a bit better, and reviewing public vision documents produced by the company.

Research Software 52

Research Software Feedback Software Technical Review Software Review 52

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

PMLesson's Ace the PM Interview

JULY 13, 2020

From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. Leading a diverse team. Industry leaders from Microsoft, Google, and Airbnb (to name a few) will teach you the basics of product management. And ultimately.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Hutwork

MARCH 9, 2018

The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. Learn how Airbnb created an elastic product team that helped them get to where they are today. While he talks mainly to entrepreneurs about slow, steady progress and growth for their companies, you can apply his tips and advice to product development. #5

Article 82

Article Feedback Software Research Software User Testing 82

Intercom, Inc.

FEBRUARY 18, 2021

They spoke on the topic of leadership, and unsurprisingly it was a fascinating and enlightening discussion, with a lot of great insights gleaned from their respective careers. If you’re short on time, here are a few quick takeaways: Leadership is not just about having a clear vision for the team – it’s also about serving others.

Leadership 118

Leadership Presentation Customer Experience Weak Development Team 118

Gainsight

APRIL 15, 2019

Whether you take 20/20 as a sign of your increasingly strong vision about your customers (you might say you’re “gaining sight”… I’ll be here all night!) And in our 20/20 strategy, we introduce a particular focus on the most important partner in driving enterprise-wide CS—Product teams. Human-First Leadership.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Userpilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. They earn more than developers, astronauts, and even attorneys, but less than surgeons. The Director of Product is accountable for multiple product lines and manages product management teams.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. Teams with multiple functions are instrumental towards staying competitive and succeed. Conversely, to rely solely on a single-function team for brainstorming is a recipe for failure.

Analytic Tools 124

Analytic Tools Weak Development Team Reporting Tools Technical Review 124

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. Learn how to ask your team the right questions, why trust is important, and why being nice can be a bad thing. My name is Claire Lew and I’m the CEO of Know Your Team.

Weak Development Team 40

Weak Development Team Vision Feedback Software Management 40

Oren Steinberg

JULY 13, 2018

They are torn across seeking investors, continuing bootstrap and expanding the team. An early stage impact startup with zero resources, that developed a prototype product for 3 rd world countries, has been approached by a large global NGO to start a long and demanding process of collaboration. Not sure where to start. Start with Why.

Startups 40

Startups User Testing Feedback Software Finance 40

The Product Coalition

JULY 5, 2023

While I thought it was an absolute, for a micro-second, I questioned it, and then the floodgates of doubt opened — maybe not such a bad thing in this case. Especially in mature companies, roadmaps provide a false sense of certainty when you are early in developing a product. The slide doesn’t guide product teams for planning purposes.

Roadmap 131

Roadmap Product Research Weak Development Team Customer Experience 131

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. 1 Poor definition of value proposition and feature focus.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

UX Studio: Product Management

SEPTEMBER 12, 2021

This is when Facebook auto-tags your photos with friends’ names. They made names and photos front and center on the platform. People with foreign-sounding names and black people were more likely rejected. This was completely unforeseen by the design team. Tunnel vision of success metrics. Technology is based.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

The Product Coalition

APRIL 25, 2022

The Best Product Managers use Product Management Software for: We’ve broken down this list into four stages of the feature life cycle that contributes to building the product value: opportunity identification and validation, design and prototyping, feature development, and launch and iteration.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

The Product Coalition

MARCH 2, 2020

Often, these organizations were once created to train farm boys into assembly-line workers within a standardized industrial process churning out standardized products in the name of output optimization. For managers, it means moving: From WIIFM (what-is-in-for-me syndrome) to team playing?—?the Abandoning yesterday’s game?—?and

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Product Talk

SEPTEMBER 11, 2019

A few weeks later, she offered me a job on her team. I kept meeting with every team in the company to learn more about what my business was good at, even if it didn’t involve direct contact with the products that I was building. When I was at HERE Maps, working with various teams to implement things, they didn’t just “do it.”

Research Software 186

Research Software User Testing Data Visualization Feedback Software 186

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Intercom, Inc.

JULY 9, 2020

In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO. And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

ProductPlan

JULY 1, 2021

But small teams also have less to lose. But when left to their own devices, early adopters can create some bad precedents. This can both create bad habits and turn people off to the tool before it’s spun up. Executives frequently don’t have much insight into the day-to-day operations of various teams.

Weak Development Team 59

Weak Development Team Management Management Roadmap 59

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. We didn’t really know what to call this talk so we gave it this name. I even left a bunch of slack channels for different projects, different teams. And I told the team keep calm and carry on and you know we can do it.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87