Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Product Management Unpacked

MAY 13, 2020

The memo explains that the brand man would “study the territory personally at first hand — both dealers and consumers — in order to find out the trouble.” Armed with this insight, he would create and implement a plan that would rectify consumer pain points, aiming for the greatest return on investment.

Reporting Tools 173

Reporting Tools Research Software Technical Review User Testing 173

The Product Coalition

NOVEMBER 29, 2022

I’ve gone from being able to spend all week focused on one task to having to cover the huge variety of contexts that come with growing a $10m+ revenue business, multiple important client relationships and projects, a number of ventures and different technology domains. Review your time : review where your time went.

Software Review 130

Software Review Technical Review Management Management 130

Product Talk

SEPTEMBER 12, 2018

Back in March, I shared a case study about one of the product teams I worked with at Snagajob (now Snag). This case study is about a team at CarMax that I just finished working with. Melissa Suzuno , my blog editor, conducted the interview with Victoria Lawson , Product Manager, Jake Mitchell , Designer, and Sri Arcot , Tech Lead.

Product Research 148

Product Research Data Visualization User Testing Weak Development Team 148

Product Innovation Educators

MAY 13, 2024

The Role of Portfolio Management Portfolio management is a decision-making process that involves continuously reviewing and revising the list of active projects to ensure that resources are allocated optimally and aligned with the organization’s strategy.

Customer Experience 96

Customer Experience Technical Review Research Software Product Research 96

The Product Coalition

SEPTEMBER 28, 2023

But, as the Harvard Business Review points out, this rush can be dangerous. If this company decides to implement a new feature based solely on quick feedback, without in-depth study, it might end up launching something that doesn’t meet its customers’ real needs. Passengers expect everything coming from it to be of the highest quality.

Startups 122

Startups Feedback Software Technical Review Software Review 122

Userpilot

AUGUST 23, 2023

A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. But aspiring students are advised to study the following under a bachelor’s degree – business management, statistics, economics, or computer science.

Data Visualization 78

Data Visualization Reporting Tools Analytic Tools Research Software 78

The Product HQ

MAY 10, 2024

The more you study, the better. It is a technical role that requires an understanding of data science, data engineering, data management, the product management process, development, UX, business intelligence, and much more so if you have a relevant background in any of these fields, it will get easier for you to get started.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Agile Velocity

MAY 3, 2024

Gain Leadership Support : Agile Transformation is as much about culture as it is about processes. Leadership buy-in is crucial for driving cultural change, allocating resources, and removing organizational barriers. Create a Vision : Develop a compelling vision for the future state of the organization post-transformation.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. out of 5 stars.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product HQ

MAY 10, 2024

Step 2: Become a Certified Technical Product Manager Many companies have their own internal training programs and certification processes. However, anyone pursuing a job as a project manager or a startup product manager will find it helpful to get certified in technical product management.

Startups 52

Startups Customer Experience User Testing Technical Review 52

People-First Product Leadership

FEBRUARY 12, 2024

As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews. I find such an attitude ironic as technology is always changing. Looking to technology trends, Chris Dixon reminds us of the power of collaboration.

Artificial Inteligence 52

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The Product Coalition

SEPTEMBER 4, 2020

Ideal team size is 6–8 people, which includes participants from Business, Sales & Marketing, Technology, Product and Design teams and any key leadership related to the product. Boot Up Note Taking allows everyone to review, collect thoughts and prepare to sketch solutions. Start by Boot Up Note Taking ?—?During

Research Software 88

Research Software Feedback Software Technical Review User Testing 88

People-First Product Leadership

MARCH 10, 2024

It means mixing together insight into customer wants, needs and expectations with market trends, emerging technology developments, and competitor insight plus the company’s unique product know how. Share People-First Product Leadership Does product sense go stale over time? Then I joined E.piphany. Nobody has it all figured out.

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

The Product Coalition

JANUARY 26, 2022

A leadership story of Chris Bomgaars, founder of EveryPig. Table of Contents The Story Begins in Iowa ; Joining the Family Business ; Creating the Solution ; Making the Product ; Technical Challenges ; Moving To the Market ; Founder Tips ; Conclusion. You know, we’re in a technological age where we can be applying some tools to this.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Engineering 118

Bain Public

MARCH 14, 2022

But unfortunately, in many companies, the product leadership team can perpetuate a negative culture — setting up product managers to fail. In essence, the product leadership team are those with influence on the product roadmap. Focusing on innovation on technology-enabled solutions. All resulting in a recipe for disaster.

Leadership 52

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PMLesson's Ace the PM Interview

JANUARY 31, 2022

Technology is always changing, as are customer habits. This failure may be due to either a subpar design, inadequate execution, or both. Inspired: How to Create Tech Products That Customers Love Author: Marty Cagan Inspired is another titan in the realm of best books on product management.

Books 95

Books User Testing Technical Review Product Management 95

Agile Velocity

AUGUST 29, 2023

Instead of prioritizing by unfounded estimates, it’s time to review backlogs on a regular basis and have conversations about value and what can be delivered in shorter timeframes. Subscribe to our blog and YouTube to keep updated on the latest news and information related to leadership and organizational agility.

Leadership 70

Leadership Customer Experience ChatGPT Technical Review 70

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

PMLesson's Ace the PM Interview

MARCH 21, 2022

An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. Different software engineers work on different kinds of technical projects. Soft skills, such as communication, conflict management, and leadership, play a more vital role than hard, technical skills.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

PMLesson's Ace the PM Interview

AUGUST 8, 2022

The recruiter will ask questions about your work background, ask behavioral interview questions, and get into some technical questions. Technical applicants are usually asked to solve coding problems over the phone. Non-technical applicants get more targeted questions on behavior, potential situations, and role-relevant case studies.

Technical Review 52

Technical Review Software Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

MAY 14, 2022

Solutions architect roles are rapidly becoming more important and popular in the technology ecosystem. As a solutions architect, you're the main technical resource for your company's sales team, and can provide a critical job function in a company's growth. You’ll go through many rounds, each 30 - 60 minutes long.

Research Software 52

Research Software Feedback Software Technical Review Software Review 52

The Product Coalition

NOVEMBER 14, 2023

I recently completed the process of hiring for a Head of Design role at my current company and was surprised when I couldn’t find much quality content anywhere (YouTube, Medium, even Google) on how to assess a designer’s portfolio, especially a designer for a senior leadership position. Credit to [link] Example 2.

User Testing 121

User Testing Startups B2C Product Research 121

The Product Coalition

FEBRUARY 5, 2021

Negar studied marketing in university and later worked as a Marketing Executive at a professional association. Then she decided to acquire technical skills in web development to get closer to the product development process. Early Career in Marketing Negar studied Marketing at the undergraduate level at a university in Vancouver, B.C.

Technical Advisors 110

Technical Advisors Reporting Tools Technical Review Customer Experience 110

UX Planet

FEBRUARY 19, 2024

When it relates to your design career you will be ask to not only sell or persuade people on your skills, your ideas and leadership. Living and working in the intersection of design and tech — still wants to be an astronaut when grown up. I study Human-Centered Product Design at the University of Maryland. I’m Andres.

UX 93

UX Technical Review Customer Experience Weak Development Team 93

PMLesson's Ace the PM Interview

JUNE 27, 2022

How to Prepare for the Solutions Architect Interview We asked solutions architect interviewers from top tech companies to share what’s asked in the solutions architect interview and how to prepare. They are expected to demonstrate technical leadership while also building and executing technical solutions.

Technical Review 52

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Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 104

Technical Review CTO Coach Startups Feedback Software 104

PMLesson's Ace the PM Interview

DECEMBER 4, 2019

There is often a great deal of variance in how tech companies conduct these interviews. Every tech company has its own stylistic leadership preferences, stemming from how they have evolved and grown over time. You should aim to demonstrate your understanding of how this tech company measures success.

Technical Review 52

Technical Review Product Management Product Manager Management 52

The Product Coalition

AUGUST 23, 2023

A purpose we could share with the company’s leadership team, customers, and those working on the product. Fairphone has already launched several models and continues to drive its purposeful mission, creating waves in the tech industry and among conscious consumers with over 400,000 phones sold in a hyper-competitive market.

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Weak Development Team Customer Experience Technical Review Customer Feedback 130

The Product HQ

MAY 10, 2024

Becoming a technical program manager is a dream for many. Technical program managers are the ones who handle all technical projects for their respective organizations. A reliable technical program manager oversees a program from initiation to completion.

Technical Review 52

Technical Review Research Software Certifications User Testing 52

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 90

Research Software UX Feedback Software User Testing 90

ProductPlan

MARCH 21, 2024

We get it–your days are packed with roadmap review meetings, brainstorming sessions, and making (what sometimes feels like) too many PowerPoint presentations. 3 Key Findings from Our Study 1. Calling busy product professionals! That’s why we’re here to lend a helping hand.

Reporting Tools 100

Reporting Tools Data Visualization Research Software Feedback Software 100

Mind the Product

DECEMBER 26, 2019

In this ProductTank Toronto talk, Richard Reiner , Executive Chairman at dfuse , takes us through various case studies and lessons learned from his experience building and marketing products in the cybersecurity space. Between 2002 and 2006, cybersecurity technologies for networks were now entering into a period of maturity.

User Testing 99

User Testing Customer Experience Marketing Research Software 99

Product Talk

MARCH 2, 2016

Nordstrom Innovation Lab: Sunglass iPad App Case Study. For many companies the traditional way of doing product discovery is some variation of the following: A long list of ideas, initiatives, or projects is collected from either senior leadership and/or throughout the organization. It’s still evolving. – Tweet This.

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Product Research Data Visualization Software Review Technical Review 139

The Product Coalition

NOVEMBER 1, 2020

Even though the lists get very long, reviewing them regularly enables us to evolve or amalgamate ideas overtime to create some very successful experiments. Listen to your users- Whether it’s through direct customer research or using the reviews of your product, you can get a tonne of ideas that customers actually care about.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Atlassian

JANUARY 28, 2022

She has been a senior leader in many organizations and has wide technical and business expertise. The quiet and powerful advantage of mindful leadership. In Leadership. In Leadership. Option 2: Review your calendar. His mindset: “I don’t have time to teach others what is needed to get the work done.

Weak Development Team 140

Weak Development Team Reporting Tools Leadership Feedback Software 140

People-First Product Leadership

JANUARY 22, 2024

A 2023 study by Asana found that 88% of product managers feel stressed often or all the time. Then more tech layoffs were announced and performance reviews kicked in, all leading to stress levels creeping back up. The study found the point of growth was 3.5%. Top that off with. Do your best to not work all the time.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52