BrainMates

JUNE 17, 2025

Turning OKRs into a high-performance system By Kathryn Shepherd-King At a Glance OKRs Aren’t the Problem. A leadership team wants sharper focus. But somewhere between the town hall announcement and the end-of-quarter review, things fall apart. Review regularly Don’t wait for the quarter to end. It’s How We Use Them.

Systems Review 52

Systems Review Reporting Tools Feedback Software User Testing 52

The Product Guy

DECEMBER 6, 2018

After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention. I listed down my assumptions and identified problem hypotheses by collecting inputs from service team members and analyzing data from the customer complaint system.

Reporting Tools 350

Reporting Tools Customer Experience Product Manager Product Management 350

Mind the Product

APRIL 10, 2018

While product managers have a variety of techniques to cope with this ambiguity, from the Mind the Product slack channel to thunderdome-like meetings, one powerful solution is product review. This is a formal review of the product’s progress by senior product managers in order to assess the status and suggest avenues to explore.

Systems Review 148

Systems Review Technical Review Feedback Software Development 148

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Allocate time regularly- The only way to get enough ideas to run a high velocity testing system is to set aside time for it. How to prioritize the ideas for maximum business value?

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

The Product Guy

FEBRUARY 21, 2025

The challenges PMs will face managing interconnected systems. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers). How are you preparing for the future of product leadership? A case study on how ecosystem strategy led to a 30% increase in user adoption.

Systems Review 150

Systems Review Customer Experience Management Management 150

Lenny Rachitsky

MAY 27, 2025

Our analysis examines several dimensions of tech worker sentiment, including career outlook, role satisfaction, burnout, quitting intentions, career path clarity, leadership effectiveness, work setup preferences, and more. Leadership impacts virtually all worker sentiment dimension s. Workers with extremely effective leadership are 8.2

Technical Review 140

Technical Review Reporting Tools Data Visualization Weak Development Team 140

Intercom, Inc.

JUNE 30, 2021

Instead of designing the product, I found myself writing performance reviews. The solution requires companies to institute two parallel career growth paths — one that focuses on people management and another that focuses on leadership as an individual contributor , often titled as staff or principal designers. Leadership.

Leadership 174

Leadership Feedback Software Customer Experience Systems Review 174

Roman Pichler

APRIL 3, 2018

For example, cost leadership (low prices), differentiation (uniquely desirable products and services), or focus (niche markets)—three options originally suggested by Michael Porter. Which management systems are required? The leadership team of any company must lead the effort to create, review, and adjust the business strategy.

Strategy 280

Strategy Product Research Weak Development Team Systems Review 280

Product Innovation Educators

AUGUST 5, 2024

The Three Pillars of Leadership: Know, Do, Be Effective product managers are more than just idea generators or task managers. To excel in this leadership role, focus on these three key areas: Know: Develop a comprehensive understanding of your product, market, and team dynamics. They are leaders who inspire and guide their teams.

Product Manager 297

Product Manager Product Management Technical Review Leadership 297

TechEmpower - Product Management

AUGUST 21, 2023

The explanation from software leadership is often unsatisfying or unclear. The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective. Your reasons for needing a technical review will depend on your business goals. But everyone’s situation is unique.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Product Innovation Educators

NOVEMBER 6, 2023

Before founding Viable, he held senior leadership roles in engineering, technology, and product. That report goes to the top-level leadership. You pipe your feedback into one system that is your record for customer feedback. Our system produces weekly reports. 4:22] What does that manual process typically look like? .”

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

The Product Coalition

NOVEMBER 12, 2024

The automotive industry’s entrenched methods focused on optimizing these ICE systems, often at the expense of innovation in alternative energy sources. Under Musk’s leadership, Tesla adopted a first-principles approach to rethinking fundamental aspects of the electric car. On its own, it may be worth it. Does it make sense?

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Innovation Educators

DECEMBER 23, 2019

To get more projects done, you need to optimize the workflow of your system. Just because the system can handle more work doesn’t mean that more work will promote the best flow of work. The value proposition of a product or project initiative may be sensitive to a specific due date. 14:31] Execute projects more reliably.

Analytic Tools 230

Analytic Tools Systems Review Framework Naming 230

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

Product Research 113

Product Research Reporting Tools Product Manager Product Management 113

UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

The Product Guy

OCTOBER 9, 2018

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. What systems/metrics/processes do we need to measure and track winning? Where do we play? And where do we not play?

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

The Product Guy

MARCH 12, 2025

Every meeting becomes a performance review rather than a space for creative problem-solving. Experiments that might failbut could lead to paradigm shiftsare killed in favor of safe bets that give executives something to celebrate on their quarterly reviews. The most successful companies dont rigidly adhere to best practices.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Johanna Rothman

AUGUST 4, 2021

Finally, Charlie agreed to review the project portfolio the following week. Some ideas: Streamlining the build and deploy systems, to reduce lead time. This is a part of the series of intermittent leadership tips. We're focused so much on efficiency, that we haven't decided what not to do. And of course, iterate.

Leadership 128

Leadership Systems Review Customer Experience Consulting 128

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Roman Pichler

FEBRUARY 9, 2022

This includes sprint planning , Daily Scrum , sprint review , and sprint retrospective , as well as product strategy and product roadmap workshops. In theory, your Scrum Master should focus on providing people and process leadership. Meetings : Prepare and facilitate meetings. What the Scrum Master Should NOT Do.

Reporting Tools 366

Reporting Tools Weak Development Team Feedback Software Product Research 366

Product Innovation Educators

MAY 18, 2020

Instead, I review the lessons learned from myself and my team that created and launched the summit. Product leadership. 22:27] Email: We tested our email system, but didn’t monitor it thoroughly. Instead, I review the lessons learned from myself and my team that created and launched the summit. Customer research.

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

Intercom, Inc.

APRIL 8, 2020

. “Intercom’s entire software delivery system is built on the ability to move fast…We decided that now is not the time to experiment with slower ways of shipping” Shipping is our heartbeat , and we’ve built up a solid system to get software safely and quickly to production. The value of the familiar.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Lenny Rachitsky

MAY 6, 2025

” and “Whose opinion does the leadership team value most?” I’m curious—what experiences have most shaped your philosophy toward product leadership?” The leadership team bought into the future she helped them envision. Information-source diversity: Review your research sources.

Development Team Review 58

Development Team Review User Testing Technical Review Systems Review 58

Johanna Rothman

JANUARY 14, 2020

Some of my Modern Management Made Easy technical reviewers wonder. Those people suffered from several problems—most of which was based on the system of rewards in the organization (part of the context): Because of their power, they were “on the hook” to deliver something we could not deliver. I would have disagreed.

Systems Review 108

Systems Review Technical Review Definition Positioning 108

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. These metrics are designed to be used together as a system to provide a balanced look at overall team performance. It’s important that this metric is used only as a system health metric, and always alongside other metrics in the framework. Absolutely not.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Product Innovation Educators

MAY 22, 2023

Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

Product Innovation Educators

NOVEMBER 20, 2023

15:58] What benefits have you seen from an information management system? 19:21] How do you schedule reviews? We meet twice a month, but we don’t review every project every month. Pre-reads are available in our system three to four days before the meeting. We typically only review a subset of all the projects.

Research Software 278

Research Software User Testing Government Systems Review 278

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. By asking, What systemic issues are contributing to this problem? In one of our strategy sessions with senior executives, I posed a pivotal question: Are we addressing the real bottlenecks?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Johanna Rothman

JANUARY 6, 2022

Tim, the Engineering VP, was worried he would lose people after their reviews and salary changes. However, our systems of paying for “individual” performance demand that we try. It's not, but that's a different leadership tip.) This is a part of the series of leadership tips. That's incongruent. You can't be.

Leadership 116

Leadership Systems Review Reporting Tools Technical Review 116

The Product Coalition

AUGUST 3, 2021

Do you want to represent a big idea concisely to your customers or your leadership? The Concept Map Target Audience: Product Teams and Leadership Intent: Sharing Vision and presenting the concept for acceptance The concept map helps you illustrate and present, well, a concept. It's a popular way to represent system behavior.

Research Software 195

Research Software User Testing Customer Experience Construction 195

Intercom, Inc.

FEBRUARY 26, 2018

Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. Now that we’ve been through the three pillars of the Run Less Software philosophy, let’s review some of the technology battles where we’ve deployed these pillars and see, in the cold light of day, whether we won or lost and what we learned.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Mironov Consulting

OCTOBER 19, 2022

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.  Customers and support teams often identify things that don’t work the way they like… tagged as bugs even if the system is behaving as intended.  Product

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mixpanel

FEBRUARY 10, 2021

Uptime: How long or how reliably a system has been running. Industry rank: A comparison to competitors based on factors such as estimated market value, number of customers, customer reviews, potential for growth and other factors. These four act as a system where one can influence the other.”. Outcome metrics.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145