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What is Bad Performance? Before I discuss how you can help an underachieving team, let’s briefly explore what good performance looks like, assuming that an agile, Scrum-based process is used. Second, the team participates in continuous discovery and strategizing , and its members regularly help refine the product backlog.
How product managers can move from ideas to action Watch on YouTube TLDR In this episode, I speak with Atif Rafiq about how senior product leaders approach strategy development and execution. In this episode, he shares some insights from that workshop and his experience in product leadership.
The conversation tackled two questions that are defining modern product leadership: How do you make coaching actually work inside product teams How do you embed discovery into everyday work without burning people out or wasting time If you are building product with a team right now, these challenges probably feel familiar.
The criticisms raised in the article—many of which stem from anecdotal frustrations and surface-level observations—overshadow the reality of a role that has become indispensable in delivering value to customers and businesses alike. The reality of product management is far from the commanding caricature the title suggests.
When done well, storyboarding helps PMs communicate clearly, align teams faster, and influence decisionswithout needing formal authority. Not because the ideas are bad, but because the delivery misses the mark. PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer.
The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Examples : “Everyone who owns a smartphone”, “Business users and consumers”. 59; Boost Your Product Leadership Power and How to Lead in Product Management , pp.
As Product Managers, we perfectly understand the need to generate and use customerfeedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customerfeedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.
I then do various interviews with executives all the way to Product Management team members and surrounding functions. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.
First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.
Productside | Product Management Courses & Training How WellNest Rebooted Product Strategy (eBook Preview) When product teams get stuck in backlog chaos, stakeholder noise, and reactive shipping, its not a process problem. Shes just come out of a leadership briefingand its not good news. Its a product strategy problem.
At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. The kiosks help thousands of customers by providing valuable information and generate a significant portion of the revenue for the company.
Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Another key aspect to support the people on your team succeed is to create the right environment for people to succeed. Grow Your Leadership Skills.
The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. Or consider a fitness goal.
One of the challenges the agile transition team was concerned about was the choice of the right product backlog tool, which at first seemed odd to me. Another time, I was asked to help a team of a major charity in the UK whose task was to create a new website for their fund-raising campaigns. Third, they can be tested.
For the first two quarters, the area is strategy; for the last two, it is leadership. For example, the guidelines I have developed for the GO product roadmap template directly apply to the roadmap in figure 1. This can help you tie individual learning goals to team and department goals. Creating the Learning Roadmap.
Be Clear on When to Involve the Stakeholders and DevelopmentTeams. Complex and high-impact decisions, however, are best made together with the stakeholders and developmentteams. Additionally, include the developmentteam members in product backlog decisions , and always choose sprint goals together.
I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.
As Product Managers, we perfectly understand the need to generate and use customerfeedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customerfeedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.
Which is why customerfeedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Jen Murphy – Senior Product Researcher.
How Companies Are Funding UserResearch in 2025: Insights from the User Interviews Research Budget Report User Interviews 2025 Research Budget Report is a crucial resource for understanding how modern organizations are approaching the financial side of userresearch.
After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. If you’re a senior engineer and want to further your career, what skills should you develop? A tale of two career paths.
Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. Enables teams to track progress toward key performance indicators (KPIs).
Joining us is Daniel Erickson, the Founder and CEO of Viable, an AI analytics tool that enables businesses to instantly access and act on valuable insights from customerfeedback, saving them hundreds of hours spent analyzing feedback. This is a very manual process, so few teams decide to do the work. [4:22]
Productside | Product Management Courses & Training Refining Product-Market Fit and Scaling B2B SaaS Products Most startups dont stall because of bad ideasthey stall because they stop refining their product-market fit and what works. Companies assume that revenue equals product-market fit. You have early traction.
After stepping down a few weeks ago, he’s spending his newfound time crystallizing his most important leadership lessons learned over the past decade. Sadly, the organizational and senior leadership failure to even recognize the major role change is rampant. If you are a new skip lead or hope to be one soon, this is for you.
How product managers can navigate leadership challenges Today we are talking about four leadership motions that enable increased organizational effectiveness and productivity and alleviate organizational friction, waste, and indecision. Sharing the four leadership motions with us is Janice Fraser. Measure outcomes.
These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. No matter, which option you choose, it would be a bad idea if a single person made all portfolio decisions on their own. A product portfolio is a group of products.
And also is a way of preventing errors and defect bugs in the software development process. Overview of the quality assurance Quality assurance service is a systematic process to ensure the frontend and backend development satisfies specific requirements and quality standards.
While common sense suggests that managing a product without the right measurements is not a sensible approach, I’ve seen product teams who did not use any KPIs. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” 2 Wrong Product KPIs. 4 Vanity Metrics.
It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the developmentteam. Challenging situations are great opportunities to grow as a human being and by doing so, you increase your leadership power. Trust me.”.
The challenge to the product managers is to translate these into a more functional plan for our engineering team. We perceive strategy from the management as the gospel – Usually the opposite, a good leadershipteam usually expects the individual contributors to provide iterative feedback. Simple task, right?
It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. Share Leadership and Credit. These are team goals that get shared across the company.
Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.
AI-driven usertesting, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World UserTesting Centercode is the leading platform to manage impactful in-the-wild usertests. Start for free , scale as your program grows.
From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).
Listen to the audio version of this article: [link] The Core Product Team Product teams come in different shapes and sizes. But all product teams I have seen consisted of the person in charge of the product—the product manager or Scrum product owner —and developmentteam members.
And too often I’ve seen poor leaders resort to micro-management, HIPPO, and dictatorship in order to fulfil their strategies. As a result, I’ve come to value 5 different aspects of product leadership. Shift #1: A leader of leaders The two top things I’ve head people reply to the question “how do I move into Product Leadership?”
For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Discuss development progress and userfeedback on the latest product increments.
So, it was natural that we should want to develop a talent growth plan for our people. Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers. Team execution and development.
The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.
I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. The technical complexities were greater than anticipated and the development progress was slower than forecasted. To Collocate or Not.
I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. The technical complexities were greater than anticipated and the development progress was slower than forecasted. To Collocate or Not.
It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Developing and maintaining a continuing education program for product managers.
You might know the term culture fit. You might even use it day-to-day, but hiring for culture fit could be having a hugely detrimental effect on your product organization. You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. Why not Culture fit?
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