Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Product Innovation Educators

OCTOBER 14, 2024

How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. We’re talking about how artificial intelligence (AI) is changing the way we manage products and come up with new ideas.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . Management struggling with how to address new role definitions like Scrum Master and Product Owner among other aspects of the framework. Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

The Accidental Product Manager

OCTOBER 15, 2018

It turns out that people read online reviews before making a purchase Image Credit: Wies van Erp. What this means for product managers is that those online product reviews are starting to take on more and more importance. What’s a product manager to do? The Power Of Online Reviews.

Systems Review 85

Systems Review Product Manager Product Management Customer Experience 85

Intercom, Inc.

APRIL 8, 2020

. “Intercom’s entire software delivery system is built on the ability to move fast…We decided that now is not the time to experiment with slower ways of shipping” Shipping is our heartbeat , and we’ve built up a solid system to get software safely and quickly to production. The value of the familiar.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

The Product Coalition

NOVEMBER 29, 2022

How is the increase in mobile use changing the landscape of the product management role, and what are the differences between traditional product management and mobile product management? The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

The Product Coalition

SEPTEMBER 4, 2020

My journey to product management was not what you might expect , but then again, maybe you would. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. The manager gave us the green light, and the developers and I formed a product team.

Weak Development Team 137

Weak Development Team Systems Review Customer Experience Software Review 137

Mind the Product

MARCH 12, 2020

How does it help modern product management organizations to scale effectively? What Product Managers do. Our product squads at InVision usually consist of a product manager, designer, engineering manager and four to seven engineers. There is demand for product managers to perform more tasks. Supporting onboarding.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. Automation is a distraction from the real issues facing workers in the exponential age: from pernicious systems of algorithmic management, to a relative decline in workers’ wages. We will only build this future if we manage to close the exponential gap.

Technical Review 99

Technical Review Software Review Systems Review Books 99

Mind the Product

DECEMBER 11, 2017

My journey to product management was not what you might expect, but then again, maybe you would. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. The manager gave us the green light, and the developers and I formed a product team. Senior management.

Weak Development Team 130

Weak Development Team Systems Review Customer Experience Software Review 130

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action. Love Dialog. Rating prompts.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. We manage risk and respond instantly when things go wrong.

Software Review 118

Software Review Technical Review Systems Review Management 118

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Mind the Product

NOVEMBER 30, 2017

As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. What Does a Data Protection Officer do?

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

The Accidental Product Manager

FEBRUARY 21, 2022

GM’s Product Managers Have Run Into A Battery Problem Image Credit: Frank Hebbert. What is a product manager to do if they suddenly discover that some of the parts that are going into their product are NOT high quality ? The product managers still intend to launch 10 EVs in China. The Problem With Batteries.

Product Manager 121

Product Manager Product Management Technical Review Product Research 121

Userpilot

AUGUST 30, 2024

Or detect shadow IT and AI apps that may not be compliant with your company policies. User segmentation (using various properties, e.g., location, survey responses, or operating system) Behavioral analytics (Funnel, Paths/Journeys, and Cohort Analysis). To improve the ROI of your software. Data Explorer (for custom reports).

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Mind the Product

MARCH 2, 2018

Regular penetration testing, bug bounty systems, and getting to know your local “white hat” ethical hacker can all help, but one of the best defences is, I believe, to develop a culture of stewardship across your organisation. And it means you, account managers – with an export of your Pipedrive CRM list stored on your machines.

Data Visualization 127

Data Visualization Systems Review Software Review Customer Experience 127

Agile Velocity

MAY 27, 2020

Manage Flow. The main point of Kanban is to visualize how value flows through the system. Make Policies Explicit. Making policies explicit helps create a shared understanding about how teams will move work through their system. Review the backlog priorities. Review how often WIP limits were followed.

Data Visualization 106

Data Visualization Reporting Tools Feedback Software Product Research 106

Arkenea

APRIL 10, 2025

A global retailer engaged an external partner for endtoend development of a mobile loyalty app, including integration with POS systems, analytics dashboards, and thirdparty loyalty providers. The vendor managed cloud infrastructure, data pipelines, and security certifications, delivering a turnkey solution within budget.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

MAY 18, 2022

Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities. Defining the solutions and finding a feasible way to execute them Go back and review the custom software development steps again and again. Ask yourself what can go wrong?

Reporting Tools 158

Reporting Tools Software Development Software Developers Feedback Software 158

Userpilot

FEBRUARY 15, 2023

What users say about Userpilot G2 reviewers praise Userpilot for its functionality, intuitive and easy-to-use interface, and excellent personalized customer support. Our Customer Success Manager has been attentive, engaging and truly helpful… Cornelia, you’re amazing! Userpilot review on G2. Pendo review on G2.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Modus Create

NOVEMBER 7, 2024

However, the rapid integration of AI usually overlooks critical security and compliance considerations, increasing the risk of financial losses and reputational damage due to unexpected AI behavior, security breaches, and regulatory violations. What are the top AI security and compliance concerns?

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

The Product Coalition

JULY 10, 2020

In other words: If two teams are building a part of an application separately, that system will probably have two components, introducing dependencies and additional communication overhead. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 115

Agile Reporting Tools Feedback Software Systems Review 115

Modus Create

NOVEMBER 1, 2021

Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage. At the same time, universities and schools require centralized policies to restrict access to people that move out of their system each year. . Review Data Policy. Lack of Preparedness.

Education 75

Education Research Software Technical Review Reporting Tools 75

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” Big data has been a buzzword since the early 2000s when software and hardware advancements enabled organizations to manage large amounts of unstructured data. Impressive work indeed!

Data Visualization 143

Data Visualization Analytic Tools Reporting Tools User Testing 143

Mind the Product

FEBRUARY 1, 2017

How do you manage return policies within a delivery supply chain that stretches across several countries? Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country. To what extent is your business model governed by local regulations?

Technical Review 70

Technical Review Systems Review Software Review Research Software 70

The Product Coalition

JUNE 21, 2021

link] According to Pinset Masons, a qualifications body discriminated against a blind systems manager when it failed to make its computer-based exam accessible to her. Economies can benefit from the adoption of these policies in the short and long term, because more businesses and people can buy and sell within the economy as a result.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. How do data silos occur? Mergers and acquisitions.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Feedback Software 98

eG Innovations

JULY 4, 2019

Citrix administrators often struggle with managing logon times effectively, mainly due to the complexity of their environments and the various components that need to be performing optimally. User connections and application launch can fail due to a problem user-side, server-side, or somewhere in the middle.

Reporting Tools 89

Reporting Tools Technical Review Customer Experience Systems Review 89

Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Jira Service Management is a vital piece of the solution for a couple reasons,” Paul says. In IT Service Management.

Data Visualization 87

Data Visualization Technical Review Management Management 87

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. The seatbelt goes on and it’s like breathing.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

ProductPlan

MAY 22, 2020

It’s no secret that product management often looks different from one organization to the next. It’s not necessarily bad when product management adapts to each company’s specific needs. However, product management must be consistent within the same organization. What is Product Ops, Exactly?

Data Visualization 128

Data Visualization Weak Development Team User Testing Customer Feedback 128

eG Innovations

AUGUST 4, 2022

Most enterprise and cloud monitoring solutions acknowledge the limitations of static thresholds by implementing machine learning technology and including an AIOps (Artificial Intelligence for IT Operations) engine capable of learning about the normal behavior of systems over multiple timeframes.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

eG Innovations

APRIL 11, 2023

The monitoring platform continually tests systems and applications for metrics crossing thresholds, key events in logs and the other warning signs of issues. Who Uses Maintenance Policies and with What Benefits All administrators with maintenance responsibilities find this feature of use.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

Userpilot

AUGUST 26, 2024

TL;DR Product data capture is the process of collecting, organizing, and managing information about your product. Product data capture is the process of collecting, organizing, and managing information about your product. Managing this sheer volume can be overwhelming.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

The Product Coalition

JUNE 17, 2018

Every product manager wants to understand their customers better. Product Managers focus on how best to collect and exploit user data before creating a system to protect user privacy or write a privacy policy. End of Engagement Periodically remind users to review and refresh their privacy settings.

User Testing 60

User Testing Customer Experience Customer Feedback Analytic Tools 60