Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Helping manage renewals and driving advocacy. However, you aren’t sure of the path to get there.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. out of 5 stars. 54 global ratings. Where to buy?

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Books Research Software Feedback Software Analytic Tools 98

The Product Bistro

JUNE 14, 2016

Even though structured customer visits are technically “ marketing ” research, for them to be valuable requires that many of the key groups in the organization are involved. Management – Ultimately responsible for the whole organization, their input, and approval is critical. The Planning.

Technical Advisors 170

Technical Advisors Product Research Finance User Testing 170

Userpilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). no technical skills). build in-app experiences that increase product adoption and retention without coding). It’s a fairly complex product, so customers aren’t likely to buy the first time around.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

The Product Coalition

MARCH 11, 2020

Challenge definition A challenge could be responding to customer feedback, introducing a proposition, or overcoming a technical problem. Exploration The first step after identifying the problem is to explore what solutions are available: What is already available in the market, and what is the product market fit?

Product Research 79

Product Research User Testing Data Visualization Technical Advisors 79

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. So I’m going to talk about Product-Market Fit.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

OCTOBER 1, 2021

You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. Technically speaking, this is known as "primary onboarding." Your product managers will be able to build a basic onboarding system in a matter of minutes, without using any code at all.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

The Product Coalition

MAY 15, 2019

One signal I’ve been giving much thought too of late is the collision of two roles, Product Management and Product Ownership. A topic of hot debate in the agile and product circles but with very few answers. Credit: DataKitchen Since its inception, Scrum and the Product Owner role has become widely adopted.

Product Management 92

Product Management Product Manager User Testing Product Research 92

The Product Coalition

MAY 25, 2021

Intentional test kitchens are more strategic and provide a fast path to customer product fit (I write more about customer product fit over product market fit in my book, The Founder’s Manual ), because they are created for the very purpose of providing a representative working environment for a product to operate inside of.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. Instead, you should opt for an interactive walkthrough type of product tour. Product tours generally include a welcome screen , a survey to segment users, a checklist , and experience flows for each of the key activation points. Make it interactive.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userpilot

NOVEMBER 1, 2021

The more your new customers activate, the better the job your product marketing team is doing on onboarding. If you don't segment your users, you're likely to make a big mistake that SaaS teams often make in their onboarding: namely creating linear product tours. We've all experienced these before (sigh).

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JULY 13, 2021

An interactive walkthrough is a step-by-step, interactive guide to your product that will ultimately lead your users to activation. Exactly what constitutes activation will vary for different use cases of your product. Our SaaS customers that use walkthroughs have managed to achieve: Higher activation rate. I hear you.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

DECEMBER 6, 2021

Few customer success managers are also developers. A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 Inexperienced Product Managers: Chameleon is tricky to get to grips with, which is pretty ironic in an onboarding tool!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JANUARY 5, 2022

By “activate,” I mean experiencing the value of the product in a first-hand, direct way, such as creating your first task on a task management tool. In this example, Ahrefs uses a tooltip to point out a secondary product feature to a user who’s been on the platform for several months already.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Aptrinsic

JANUARY 2, 2018

How to Build and Manage Successful Product Team During Aptrinsic ’s recent Mastering Product Adoption and Growth event, industry-renowned product leaders shared their insights into driving product growth. Chief Product Officer for Box?—?on on how to run an effective product organization.

User Testing 40

User Testing Technical Advisors Customer Experience Customer Feedback 40

Dear Strategy

JANUARY 4, 2019

This is the more traditional type of software product that is installed on and run from a user’s computer. Admittedly, the term “on-premises” might more commonly be used in a business-to-business context, but it technically refers to any type of software that is installed and run from an onsite device rather than in the cloud.

Strategy 53

Strategy Technical Advisors Reference Definition 53

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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Feedback Software Research Software Analytic Tools Product Strategy 225

Andrew Chen

OCTOBER 31, 2016

Together, Shawn Clowes (Atlassian), Elena Verna (SurveyMonkey), Nick Soman (Gusto), Andrew Chen and Brian Balfour (Reforge, previously at Hubspot) have interviewed or screened over 1,000 individual candidates for growth roles – both for their current and previous companies, plus startups where they’ve invested/advised.

User Testing 92

User Testing Weak Development Team Technical Advisors Analytic Tools 92

Userpilot

MAY 26, 2021

When you first conceived of your product, you probably had some idea of the value you were providing in both of these areas. For example, if you’re building project management software, then the “Aha Moment” might come when a project manager understands that using your tool is going to make their operations much less chaotic.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Intercom, Inc.

JULY 12, 2018

This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. He’s also co-founded Color Genomics and invested in and been an adviser to companies like Airbnb, Coinbase, Instacart, Square, Stripe and more. The second is employees.

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120