Intercom, Inc.

AUGUST 25, 2020

To this end we’ll be broadening our scope in future episodes, to look at the various intersections that a product team meets in a typical SaaS organisation. The democratization of software adoption doesn’t necessarily work at scale. This is the age-old product-meets-marketing challenge. They buy into the vision.

Marketing 239

Marketing Onboarding KPIs Feedback Software Reporting Tools 239

Roman Pichler

APRIL 13, 2021

To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators. This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. Step 3: Add Health Indicators. But it is not enough.

Feedback Software 284

Feedback Software Data Visualization Analytic Tools Research Software 284

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. You should therefore do just enough product discovery and strategy work before you start using Scrum and before you add any items to the product backlog.

Product Research 383

Product Research Feedback Software Research Software User Testing 383

Roman Pichler

SEPTEMBER 11, 2023

This includes a sound understanding of the market, the user and customer needs, and the competition as well as solid product management skills such as the ability to develop an effective product strategy and an actionable product roadmap (as I explain in more detail in the article The T-Shaped Product Professional ).

Reporting Tools 388

Reporting Tools User Testing Customer Experience Product Research 388

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. While software is intangible and doesn’t directly consume energy or produce emissions, its environmental implications lie in its development and usage. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

The Product Guy

MARCH 12, 2025

Companies like Canva grew by defying industry conventions around complex, professional-focused design software making powerful design tools accessible to everyday users and businesses. If your meetings are full of nodding heads and no pushback, youre not making progressyoure just circling the familiar. and pursue the answers.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Product Talk

APRIL 9, 2025

Remember, an API defines a pre-defined language for how code can interact with another service. Sometimes its due to documentation simply not being a priority. But more often than not, its due to the curse of knowledge. The best teams write and test their documentation before they write any code. Why does this happen?

Product Research 136

Product Research Software Review User Testing Technical Review 136

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. We had meetings to discuss opportunities for new products. These meetings grew the product team and gave them empowerment.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Guy

JULY 30, 2020

Looking at a start-up company maybe there is no need to do a detailed stakeholder map as the product manager usually is well connected and already has update meetings on a regular basis with all relevant stakeholders like the CEO or VP of commercial operations. Secondly, when should you spend time to identify stakeholders ?

CTO Coach 391

CTO Coach Customer Experience Software Review User Testing 391

Product Talk

MAY 14, 2025

Meet the Continuous Discovery Champion, Chi Phan Our continuous discovery champion for this story is Chi Phan , a senior product manager. Chi started sitting in on quarterly business reviews with top vendors. Throughout this process, Chi had monthly meetings with each vendor. However, Chi was able to overcome this setback.

Product Research 133

Product Research User Testing Technical Review Systems Review 133

Product Innovation Educators

FEBRUARY 17, 2025

Incorporate diverse viewpoints into product strategy 4. Product-as-Channel Environment Traditional businesses with digital components Product serves as one of multiple channels Need to align with broader business strategies For example, Francesca contrasted a digital marketplace with a luxury retailer like Gucci.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. Let the product be your sales guide.

Software Review 206

Software Review Enterprise Technical Review User Testing 206

TechEmpower - Product Management

AUGUST 21, 2023

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. But is that the right strategy for your business?

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. One day, I came into a meeting a few minutes late after another meeting had run over.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

Product Talk

APRIL 16, 2025

Its written to help non-engineers understand the value of software engineering. Its chock-full of stories about how the author solved business problems by writing code. Even though it had been ten years since I had written a line of code, I decided to dive back in and I started automating my business logic. It wasnt easy.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Mironov Consulting

FEBRUARY 12, 2022

My product leader coachees and I sometimes do calendar reviews.  We  We look at their chock-a-block schedules, and talk about the struggle to address important things when faced with 7+ hours/day of meetings.  We  Are fellow employees offended when I decline meeting requests?  Can the executive team?  Are

Software Review 134

Software Review Weak Development Team Customer Experience Reporting Tools 134

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? In order to answer the questions above, you may want to use techniques such as direct observation, user interviews, prototyping, creating a strategy canvas or E-R-R-C grid , and you may capture some of them using a tool like my product vision board.

Product Research 295

Product Research Technical Review Feedback Software Research Software 295

The Product Coalition

DECEMBER 2, 2021

I suspect this is because many people are mistakenly confusing having a plan with having a strategy. Strategies need to be clear before you start, and change very little. A strategy describes how you intend to achieve your goal. It outlines steps, processes, deadlines, and milestones; and it is informed by the strategy.

Strategy 174

Strategy Software Review Technical Review Software Developers 174

The Product Guy

SEPTEMBER 27, 2016

Meet the mentors…. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens. Signup to be a Mentor Today!

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Product Innovation Educators

JULY 15, 2024

For software and SaaS products, development and lifecycle management often overlap. Strategies need to be adapted for different types of products and industries. Today we’re with John Rovnan, who takes us through the details of product lifecycle management, explaining strategies and best practices to help product managers excel.

Feedback Software 233

Feedback Software Research Software User Testing Customer Feedback 233

Roman Pichler

MAY 11, 2021

The individual should carry out product discovery and strategy work in addition to taking care of the product backlog work. An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality.

Weak Development Team 366

Weak Development Team Product Research User Testing Customer Experience 366

The Product Coalition

FEBRUARY 3, 2022

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. This is an opportunity for the new employee to understand and experience your company’s strategy and culture. Reduce meeting overload. I managed many remote and hybrid teams for large brands. 1: Culture.

Technical Review 158

Technical Review Software Review Feedback Software Customer Experience 158

Roman Pichler

AUGUST 12, 2024

For instance, you would discuss the viability of the sales channels in a product team meeting. Similarly, you would either co-create the product roadmap or discuss an initial version together with all product team members, as I explain in more detail in the article Maximising Stakeholder Buy-in to Product Strategy and Product Roadmap. [4]

Weak Development Team 216

Weak Development Team Feedback Software Software Review Product Research 216

The Product Guy

OCTOBER 25, 2016

Meet the mentors…. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens. Signup to be a Mentor Today!

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Remember: You need to employ multiple strategies for tracking customer sentiment over time. Send a promo code thanking your most loyal customers. So, let’s explore each.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. From the classics like NPS and CSAT to new innovative ways brands are measuring CX, each measurement offers a unique perspective on how well your organization currently meets customer expectations.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Expert review : Established design experts check your products design based on usability principles to identify potential improvements. It’s the same issue if you lack a survey strategy.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Roman Pichler

FEBRUARY 2, 2021

During the development phase, the product manager would be only loosely involved, typically attending a project steering meeting and possibly issuing change requests. Improved alignment : Stakeholders and development teams are now better aligned through the use of regular collaborative workshops like sprint reviews.

Agile 279

Agile Product Research User Testing Feedback Software 279

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. Userpilot review on G2.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Alchemer Mobile

NOVEMBER 10, 2022

Combining the two platforms enables app providers to move with the speed and agility to meet the needs of their customers, while still maintaining the security and control required for regulatory concerns. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

OCTOBER 1, 2018

As a product manager, it can be quite daunting to start a new software product from scratch. You have to work with different stakeholders to define the product vision and strategy, define the set of features that the product will have and figure out a rollout plan. Define Product Vision and Strategy. Feature Definition.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Roman Pichler

FEBRUARY 9, 2022

This includes laptops, tablets, phones, and software tools; but it may also include having access to a kitchen and a coffee machine. Meetings : Prepare and facilitate meetings. Meetings : Prepare and facilitate meetings. Establish ground rules and ensure that everyone is heard, and that nobody dominates.

Reporting Tools 368

Reporting Tools Weak Development Team Feedback Software Product Research 368

The Product Coalition

NOVEMBER 23, 2021

I have some takeaways and learnings to share that I covered as a coach for their onboarding strategy. Create B2B onboarding strategy for a premium organic products for <Startup V> catering to niche user segment focused on wellness, health & lifestyle” Why was it needed to define the problem for onboarding strategy?

Startups 157

Startups Strategy Technical Review B2B 157