UX Planet

DECEMBER 6, 2024

Customers are mostly flexible with their car preferences due to the nature of the marketplace. Enter CarFYAI, CarFY AI is an AI-powered system for streamlining car discovery in Car-as-a-Service platforms, providing a personalized and enhanced user experience for customers. So they look for automobile rental firms to suit thisneed.

Customer Experience

Product Talk

MAY 14, 2025

Meet the Continuous Discovery Champion, Chi Phan Our continuous discovery champion for this story is Chi Phan , a senior product manager. Chi started sitting in on quarterly business reviews with top vendors. Vendor integrates with a webhook system to receive status updates. Click the image to see a larger version.

Product Research

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Instead of feeling understood, they feel like just another name in the system. Sound familiar? Personalization also breaks down.

Data Visualization

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Data Visualization

UX Planet

MARCH 4, 2025

In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Meet our brand new design. The more time & effort users have to invest in re-learning how to use the new system, the higher the level of frustration willbe.

Data Visualization

The Basics of Product Management

JUNE 22, 2025

Introduction: The Rise of the AI-Augmented PM Welcome to the era where product managers don’t just manage products—they orchestrate intelligent systems . The traditional PM toolkit—spreadsheets, sticky notes, and stakeholder meetings—is being supercharged by AI. And no, this isn’t about replacing PMs. It’s about amplifying them.

Artificial Inteligence

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. By asking, What systemic issues are contributing to this problem? Experiment with short, engaging workouts or walking meetings. Maybe its a lack of time, motivation, or variety.

Feedback Software

Userpilot

JUNE 2, 2025

This is where self-hosted systems often fail. For example, you might limit each user to no more than three push messages per day and configure your system to automatically hold all notifications between 10 PM and 7 AM in the users local time. Start with basic metrics like open rate and click-through rate. Then go deeper.

Analytic Tools

Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. As companies scale, product designers help ensure the product meets both customer expectations and business objectives.

User Testing

Product Talk

APRIL 9, 2025

Sometimes its due to documentation simply not being a priority. But more often than not, its due to the curse of knowledge. Watch as the customer reviews the documentation. Sometimes unclear error codes are simply due to a lack of effort. Field names werent descriptive and no further context was provided.

Product Research

UX Planet

MAY 1, 2025

By understanding how the brains reward system worksparticularly the role of dopamine in shaping behaviorwe can design financial products that provide immediate, positive reinforcement for good moneyhabits. How to Apply in Financial UX: Micro-Celebrations: Add celebratory animations or messages after users meet savings or budgeting goals.

Banking

BrainMates

JULY 2, 2025

Collaboration often breaks down due to misalignment, unclear roles, and disconnected tools. When teams use different systems, cohesion is lost These challenges are not due to lack of effort – they stem from a lack of shared structure and systems. The board includes: Assigns clear owners and due dates across teams.

Product Research

Alchemer Mobile

JULY 1, 2025

It’s a living system that drives action. Survey insights are discussed in weekly ops meetings, reviewed in all-hands calls, and used to prioritize product roadmaps. Today, customer experience is one of three strategic lenses for the business, alongside scalability and compliance. It’s shared company-wide.

Feedback Software

Modus Create

NOVEMBER 7, 2024

However, the rapid integration of AI usually overlooks critical security and compliance considerations, increasing the risk of financial losses and reputational damage due to unexpected AI behavior, security breaches, and regulatory violations. What are the top AI security and compliance concerns?

Reporting Tools

Lenny Rachitsky

MAY 6, 2025

As a product leader, you already understand that successful products solve important problems for people, create emotional connection with their users, and meet real market needs. They treated the Chief of Staff meeting as a formality while focusing all their energy on impressing the CEO. It’s a fundamental shift in approach.

Development Team Review

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. Integration : The product works well with other tools and systems.

Customer Satisfaction

BrainMates

JUNE 15, 2025

Because the future of product leadership isn’t just about systems, it’s about the people who power them. Every day, product leaders review dashboards, chase new tools, and budget for the next big platform. Invest in your people with the same urgency you apply to your tech stack. Why the Imbalance?

Technical Review

UX Planet

JUNE 17, 2025

Or perhaps this perception comes from us getting used to many B2B web apps having a poor user interfaces due to a lack of investment in design. I am not that sure anymore Maybe after all, the B2C use cases are more fitting due to users being more motivated.

Research Software

UX Planet

APRIL 9, 2025

Instead, its about determining whether a design meets its objectivesfor users and the business. Are we reviewing a feature, flow, visual treatment, or overallUX? Is there a clear design system or component library inplace? In this article, Ill share a general 4-step framework I use when conducting a design critique.

Framework

UX Planet

JANUARY 18, 2025

Weve implemented regular one-on-one meetings to provide individual support and address any concerns. Managing the Legacy System A complete feature freeze on the legacy system was not feasible due to ongoing business needs. Team Spirit and Individual Growth: Fostering a strong team dynamic is essential.

Customer Feedback

UX Planet

JANUARY 12, 2025

Additionally, provide a save or cancel option for each change to ensure users can review edits before committing them, increasing confidence in data accuracy. Improved Confidence: Save and cancel options for each edit give users control over their changes, allowing them to review and confirm updates before finalizing them.

Data Visualization

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. However, this leads to two side effects.

Research Software

Lenny Rachitsky

AUGUST 11, 2025

Watch or listen now: YouTube // Spotify // Apple Brought to you by: CodeRabbit —Cut code review time and bugs in half. A streamlined workflow that compresses research, PRD creation, and prototyping into a single meeting 5. To enter: [link].

Feedback Software

Reveal

FEBRUARY 20, 2025

They track everything from user behavior to system performance. Without the right Angular dashboard library, your team could be wasting months building and fine-tuning a solution, only to realize that it cant scale or meet your business needs effectively. This is because dashboards are data-heavy due to their large datasetsi.e.,

Embedded Analytics

UX Planet

JANUARY 22, 2025

How can financial brands meet these expectations? Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Its a holistic system that weaves together strategy, design, functionality and authenticity.

Reporting Tools

Userpilot

MARCH 23, 2025

Product market fit: If user retention is strong and the DAU/MAU ratio is high, it means users frequently engage with your mobile app because it effectively meets their needs. One highly-reviewed option is Userpilot, an all-in-one solution for driving user engagement across channels. What can tracking app engagement metrics tell us?

Onboarding KPIs

Gainsight

JUNE 11, 2025

billion per year due to avoidable consumer churn. How AI Transforms Churn Prediction Traditional methods of identifying churn risks, such as manual reviews of usage data or anecdotal feedback, are often reactive and inefficient. In fact, according to CallMiner Churn Index 2020, as reported by Forbes , U.S. companies lose $136.8

Data Visualization

Gainsight

NOVEMBER 21, 2024

The thought of implementing a new system can feel daunting. The complexities involved—such as integrating new technology with existing systems and training teams—can lead to overwhelming concerns about whether the process will be efficient, effective, and beneficial in the long run.

Customer Experience

UX Planet

JANUARY 22, 2025

Reference values CRR varies widely across industries due to differences in customer expectations about business. How to collect data forCRR The most reliable source for collecting data for CRR is your Customer Relationship Management (CRM) system. New customers acquired: Number of customers gained during theperiod. increased churn).

Analytic Tools

Modus Create

JULY 8, 2025

It’s reshaping how software teams build products by shifting engineers from writing every line of code to curating intelligent systems. From writing code to curating systems: A new way of working In the past few years, engineers have moved from writing code to curating systems. Innovation is the most important benefit.

Feedback Software

Userpilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. This allows me to create interactive user guides for a very specific subset of users who meet particular conditions. And it’s easy to see why when you look at the reviews. – Adam S. – Onur N.

Analytic Tools

Alchemer Mobile

AUGUST 5, 2025

Meet customer expectations at customer speed Shoppers today expect hyper-personalized, responsive service. Real-time retail starts with smart feedback systems Manual feedback handling might still “work” in a low-volume world. A one-time complaint becomes a loyalty-building moment.

Feedback Software

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user.

User Testing

Modus Create

JULY 28, 2025

But too often, the systems around them make that harder than it should be. Between switching tools, chasing down documentation, and waiting on reviews, they spend more time navigating the workflow than writing code. Review cycles are predictable and consistent. They’re systemic workflow issues that can be solved.

Reporting Tools

Alchemer Mobile

JULY 15, 2025

When data stays siloed by channel—store surveys over here, app reviews over there—it’s nearly impossible to connect the dots and holistically understand the full customer experience. But without a connected system for collecting and acting on those signals, valuable insights get lost. You can read the full, free e-guide here.

Feedback Software