Folding Burritos

JANUARY 25, 2018

If we stop to think a little bit about our internal communication strategy we can be both more effective in getting the message through, and reduce the amount of time we spend on this (having specialized communication tools for PMs would help even further, but I’m working on that ). Think about it as either inbound or outbound comms.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Usersnap

FEBRUARY 14, 2023

By understanding your ideal customer profile (ICP), competitors, messaging, and more, your business will be prepared for whatever comes its way and set for success. Types of SaaS Go-To-Market Strategies There are two main approaches for deploying a go-to-market strategy for SaaS companies: product-led and sales-led.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

JULY 31, 2018

It’s rare that one product manages to solve all of your needs or the needs of your customers – no matter how extensive or well designed it is. Each product used is only one tool of many at our disposal. We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis.

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

UX Studio: Product Management

JULY 29, 2021

Understanding the problems and emotions of your audience through user research will help you craft and refine the message that will convert visitors into leads and first-time users of your product. This traffic converts into first-time users or customers. Of course, some markets are sales-intensive by nature. Conclusions.

Research Software 110

Research Software User Testing Product Research UX 110

Userpilot

FEBRUARY 4, 2022

Transactional model: The transactional sales process requires a few sales reps for potential customers who are hesitant to pay the price of your product. The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles.

Feedback Software 94

Feedback Software Research Software Reporting Tools Onboarding KPIs 94

Intercom, Inc.

DECEMBER 3, 2020

In the first podcast, I chatted with some of our teams from research, engineering, and product management, who translated your feedback into the features and products we built. We learned that customer feedback is not distilled and passed down through a production line. This is the second of the Built for You podcasts.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. Paul Adams , SVP of Product, summarizes the power of messaging. For a certain audience, Intercom was arguably more famous for its content than its product. Writing our story.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Intercom, Inc.

MARCH 22, 2022

Product managers improve feature adoption in low-activation customers. Drive more leads with personalized messaging and custom campaign flows, all fuelled by rich first-party data. Re-engage your customers with targeted, actionable messaging to proactively avoid churn. 3 ways the Engagement OS changes everything.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Userpilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. For those who would like to implement the growth model, here's our product-led growth playbook. In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. Let's dive in!

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization User Testing 81

The Product Bistro

MARCH 7, 2017

This reminds me of the conundrum we frequently face in product management. Often, product managers are expected to wear multiple hats, in particular to play Product Owner for the Scrum team, to be the business owner or the true Product Management function, and to be the outbound marketing expert and wear the Product Marketing hat.

Outbound 150

Outbound Agile Messaging Roadmap 150

Userpilot

AUGUST 14, 2023

Segment your user base to send targeted in-app messages , understand what your key marketing functions achieved, and identify the best customer success strategy for each segment. Turns out segmentation can be a powerful product marketing tool to: Send targeted in-app messages for better performance. But why do this?

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Mironov Consulting

FEBRUARY 6, 2020

Buying decisions are made quickly based on a few messages or touches. Products are easy to try or test before purchase. Our audience is large enough, and any one individual sale small enough, that we can run pricing or messaging or packaging experiments on live customers.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

DECEMBER 20, 2018

Sujan: Mailshake is an outbound sales tool. I’m more like the product manager in this role where I’m saying: “Okay, here’s what you said. Here are the five trends I’m seeing, so then let’s figure out a way to implement them into the product or into the conversation.”

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Intercom, Inc.

JUNE 23, 2020

Jane: I’m the senior product director for five teams in our London office. I’ve got various product managers reporting into me and we focus primarily in the support space. I’m also co-site lead for the London site where we’ve got five product teams up and running. .

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

NextBigWhat

OCTOBER 30, 2020

Conversion rate optimization (CRO): Science behind understanding why your visitors are not ‘converting’ into customers, and then improving your messaging or value proposition to increase this rate of conversions. NextBigWhat’s #Threadmill brings you curated wisdom from Twitter threads on product, life and growth.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Userpilot

MAY 2, 2022

Intercom is a Customer Communications Platform that focuses on delivering customer solutions that range from user onboarding (product tours), chatbots for engagement, and customer support. The product team can leverage Intercom by observing how users interact with their product. Who needs Intercom? Step #1: Click “new survey”.

Feedback Software 86

Feedback Software Product Research Data Visualization Reporting Tools 86

Userpilot

MAY 24, 2019

Even if your salespeople did nothing but demos all day, each of them could probably only manage seven or eight. It also means that your salespeople are caught up in demos when they could be doing some outbound work. Imagine that your product is a messaging app, similar to Slack. About the Author.

Analytic Tools 57

Analytic Tools Demo Customer Experience Data Visualization 57

ProductPlan

MARCH 7, 2019

Product managers interact with many parts of the organization on a regular basis, but it’s usually either asking for specific information or soliciting input on very discrete items. Roadmap presentations are the culmination of weeks, months, or possibly years of work.

Roadmap 65

Roadmap Technical Review Development Team Review Presentation 65

Userpilot

NOVEMBER 6, 2020

Speaking of which: They will have to look at user behavior analytics – see what the users actually do inside the app, and then come up with the right in-app experiences and emails/chatbot messages to help the users make the most out of your product. Let’s look how Userpilot can help you achieve each of them. New User Onboarding.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

The Product Coalition

FEBRUARY 12, 2018

software developers, IT consultants, product managers, marketers, designers, software trainers, teachers, and many more. They work for or own tech companies, software product startups, digital agencies, consulting firms, financial or healthcare institutions, etc. it’s our thing. Who uses StepShot? Slack — for team communication.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Userpilot

AUGUST 7, 2019

We then review how we met their expectations on the Business Review call in the 3rd month and we simply help them build their outbound strategy. After that, we’re trying to learn from them about what kind of people they’re looking to target with their outbound campaigns. Everything starts with the messaging platform for your team.

Feedback Software 49

Feedback Software Customer Experience User Testing Research Software 49