UX Planet

MAY 1, 2025

This connection is especially eye-opening in the realm of digital banking and Fintech product interfaces, where introducing elements of empathy and positive reinforcement can seem counterintuitive. In digital banking, small positive experienceslike celebrating a $5 savingscan have a surprisingly big impact.

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UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? The idea is to spark joy, user engagement and positive emotional responses by weaving neuroscience insights into every step of the creative designprocess: 1. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

UX Planet

OCTOBER 8, 2024

UX writing is the process of creating and managing all content within and around an app or website interface, both on a macro and micro-scale. High-quality writing leads to positive experiences between users and the product whereas low-quality writing leads to the awful opposite.

UX 104

UX Data Visualization Research Software Analytic Tools 104

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. What is segmenting onboarding messages? Why should you segment customers to send in-app messages?

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 285

Research Software Feedback Software User Testing Customer Experience 285

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Lenny Rachitsky

NOVEMBER 12, 2024

Aim for under a minute (make it feel lightweight) Film two takes (or more) to get your message clear and succinct In your message, pitch the brevity and time ROI for everyone: Most PMs still don’t do Looms outside of major announcements or bug reports. Shower them with positivity.

Product Research 115

Product Research Reporting Tools Data Visualization Product Manager 115

Userpilot

JANUARY 15, 2024

Looking for some good UX writing examples that inspire you to create your copy? In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. Your UX writing should be time and context-appropriate. What is UX writing?

UX 104

UX Customer Experience User Testing User Friction 104

Product Innovation Educators

FEBRUARY 20, 2023

User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. Once we’ve figured out how we’re going to be better or different, we need to figure out how to position and message our product. At this point, you have no UX yet.

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UX Planet

JANUARY 13, 2024

This article delves into how we achieved significant UX enhancements through a developer’s keen observations and meticulous work. Operating as a startup without a dedicated UX designer, our focal point became the enhancement of the messaging view — a critical yet intricate aspect, particularly within the iOS environment.

UX 98

UX Customer Experience User Testing Messaging 98

Alchemer Mobile

JUNE 4, 2019

Appsee is a mobile app analytics platform that focuses on qualitative data and is designed to help inform UX decisions. Finally, while Appsee provides quantitative product and UX feedback, Apptentive gathers qualitative feedback. One of the most unique features is their in-app touch heatmaps.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilots localization takes this further by automatically translating flows and messages based on a users geography into up to 32 languages. Also, consider time zones when scheduling messages.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Product Talk

SEPTEMBER 4, 2024

Christophe—along with help from motivated team members such as Product Managers Matthieu de Vivie and Sarah Loichot as well as Staff UX Designer Maureen Rodaro —transformed the product organization by emphasizing the importance of meeting users and creating teams (or squads) for each outcome with one product manager per scope.

Product Research 249

Product Research Onboarding KPIs CTO Coach Research Software 249

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design? Creating S.M.A.R.T

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 12, 2024

The navigation UX determines how intuitive and efficient the product experience is. That said, let’s look at the concept of navigation UX, explore the different types of navigation patterns, and implement some tips for enhancing navigation UX and improving product engagement.

Customer Experience 105

Customer Experience Research Software User Experience UX 105

UX Studio

MAY 30, 2023

How to build trust through UX design? With this in mind, how can we build trust through UX design? By doing this, you can continuously improve your product, create more value, and positively impact their lives. Moreover, as building trust relies heavily on communication, UX writing plays an essential role.

UX 97

UX Reporting Tools Data Visualization Research Software 97

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. TL;DR Cognitive biases in UX research are unconscious inclinations that impact the accuracy of your research. To learn more, book a demo today

User Testing 105

User Testing UX Product Research Data Visualization 105

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. UX designers refer to these predictable cause-and-effect relationships as the “laws” of UX design. In this article, we aim to introduce you to seven such quintessential UX design laws.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

Alchemer Mobile

DECEMBER 8, 2022

Ideally, the Love Percent is also a metric that can be tracked over time and over version history to gauge how incremental updates to the app impact the customer’s experience or used as a segmentation tool to message fans and critics in a different manner. When someone gives feedback (whether negative or positive), it’s critical to follow up.

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User Testing Customer Feedback Data Visualization Customer Experience 246

UX Planet

JANUARY 15, 2024

Instant Messaging communication has also transitioned from chatting on Yahoo Messenger on desktops to conversing with family and friends on Whatsapp groups. This article sheds light on how UX design is adapting to create a more balanced digital experience. We need a UX world that evolves to shape a better digital future.

UX 98

UX User Testing Customer Experience Artificial Inteligence 98

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Tools for user research and empathic UX design. Sympathy vs empathy in the UX design thinking process Sympathy is acknowledging and understanding users’ struggles while interacting with your product.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Alchemer Mobile

DECEMBER 27, 2022

Maybe your newest ad campaigns are sending the wrong message? This is a strong indicator that you’re doing a great job with your app’s targeting and UX design. You can improve your SI numbers with better UX or more value for frequent visitors. It is useful to track your competitor’s rankings and their relative positions.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Userpilot

FEBRUARY 13, 2024

Understanding data visualization UX best practices is key to creating compelling visuals that produce digestible insights, empowering users to make informed product management decisions. Try Userpilot and Take Your UX to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is data visualization?

Data Visualization 105

Data Visualization Analytic Tools UX User Testing 105

UX Planet

MARCH 3, 2025

Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Key Design Considerations: Clear Value Proposition: A concise and compelling message communicates why a business standsout.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Intercom, Inc.

APRIL 29, 2020

We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. Would massively recommend Intercom as a support product – great UX for both sides, and very powerful.??????.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Lenny Rachitsky

FEBRUARY 2, 2025

You need both a positional game (long-term strategy) and tactics (short-term wins). Listen now on Apple , Spotify , and YouTube. e-commerce. Trust that fun and delight are powerful drivers of success. Just make sure it’s backed by thoughtful reasoning and clarity on assumptions.

Leadership 73

Leadership User Testing Customer Experience Vision 73

Product Innovation Educators

OCTOBER 3, 2022

They’ve developed an insights platform to facilitate collaboration between market researchers, UX professionals, marketing managers, and product leaders. Put simple messages on repeat in order to make the organization successful. [24:10] Joining us is Rick Kelly, who is the CPO at Fuel Cycle. Yes, I still struggle with it.

Technical Review 251

Technical Review Research Software Finance User Testing 251

Userpilot

APRIL 26, 2023

So we’ve collected onboarding UX examples from other companies to inspire you! TL;DR Onboarding UX is the design choices and the layout of the onboarding experience to help produce an excellent onboarding experience. What is onboarding UX? Why is onboarding UX important?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Customer Feedback 98

UX Planet

JANUARY 13, 2024

This generation, born between 1997 and 2010 is at the forefront when it comes to embracing technology and their upbringing in an era is reshaping our perspectives on user experience (UX) and interface design. Growing up with devices has given them distinct expectations that demand an innovative approach to UX and design.

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Research Software UX Technical Review User Testing 98

The Product Guy

SEPTEMBER 25, 2017

I mean, I was nearly a year into my first real Product Management position and I still didn’t feel like I knew what I was doing! My Polish teammates and I communicated through email and skype messages constantly, so initially, there never felt like a real need for a standup.

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The Product Coalition

AUGUST 10, 2021

Creating Positive User Emotions For Your Products Photo by Matthew Henry on Unsplash The colleague who always runs late for your meetings annoys you. Before you make someone feel positive, make them feel (anything) Some products are dry as a tropical day. But friendly does not only mean UX. Honest people are more trustworthy.

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Customer Experience Customer Feedback User Testing Feedback Software 158

UX Planet

SEPTEMBER 14, 2024

Introduction In the ever-evolving landscape of UX design, understanding user behavior is critical for building products that resonate with your target audience. Example : You could test different headlines, button colors, and call-to-action messages to see which combination drives the most user engagement. I love talking about UI/UX.

Data Visualization 94

Data Visualization User Testing Product Research Research Software 94

The Product Coalition

JUNE 28, 2020

Rare are the Apps that genuinely attempt to do good to users and thus positively impact society at large. However neither its meditation nor its fun UX and quirky animations are the topic of this article. Local message The App tries to harness the innate human need for connectedness and emotional support.

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Feedback Software Customer Experience User Testing Customer Feedback 183

The Product Coalition

JANUARY 11, 2023

UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

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User Testing Product Research Data Visualization Customer Feedback 158

UX Planet

JANUARY 29, 2025

I discovered this design challenge on Uxcel , a platform that helps designers develop their UI/UX abilities through interactive challenges. An empty state is an opportunities for us as a UX designer to enhance the user experience by: Explaining why the page isempty. Using a positive and encouraging tone. Why Empty StatesMatter?

Education 52

Education Research Software User Testing Product Research 52

Userpilot

OCTOBER 28, 2024

You don’t want to send project managers on the ideal path for UX designers, after all. It involves delivering consistent messaging across all channels. True value lies in paying attention to what they say – both positive and negative. Next, conduct a path analysis to identify the ideal path for each persona.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105