Alchemer Mobile

NOVEMBER 13, 2024

Multiple-choice questions : These present respondents with options to choose from, such as “Which features do you find most valuable?” Incorporate a closing thank-you message: Show appreciation for your customers’ time and insights with a thank-you message. For instance, “How satisfied are you with our customer service?”

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Lenny Rachitsky

NOVEMBER 24, 2024

If they read your message and think, “That’s interesting,” you’re already halfway there. Ensure that you’re talking to the right people with the right message about a problem they actually care about solving. Share a shocking insight or counterintuitive observation that’ll make them stop and think.

User Testing 127

User Testing Product Research Customer Feedback User Friction 127

The Product Guy

DECEMBER 10, 2024

Balancing internal and external perceptions, managing expectations, and aligning your brand with your teams identity can present unique hurdles. When your messaging and expertise feel scattered, stakeholders and peers may have difficulty associating you with a clear value proposition.

Branding 150

Branding Product Manager Product Management Management 150

Userpilot

AUGUST 12, 2024

They may abandon the page if the messaging and positioning are confusing or contradictory. Anthony Pierri knows this, and after helping over 200 businesses improve their homepage, he’s hosting the talk “ How to Rewrite Your Homepage With Sharper Positioning & Messaging ” on October 8th. Register now. Book a seat.

Messaging 105

Messaging Positioning Data Visualization User Testing 105

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. Remember the timeframe we’re addressing here: present , recent past and near future. Progress / Status.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Product Management University

MARCH 2, 2025

When a product manager presents a demo that clearly articulates customer outcomes, internal stakeholders are far more likely to embrace the product vision and become advocates. Reinforce key messaging and differentiation in competitive deals. Provide clarity on how the product directly impacts customer success.

Demo 130

Demo User Friction Product Manager Product Management 130

Product Talk

JANUARY 18, 2023

Product people naturally want to solve any problems they’re presented with. This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. At that time, Helena made the conscious choice not to build a full-fledged messaging system within the platform.

Feedback Software 290

Feedback Software Product Research Customer Experience User Testing 290

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Intercom – best chatbot tool for in-app messaging.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

The Product Manager Coach Blog

JANUARY 14, 2025

Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. Visualize Findings: Present insights through charts or graphs to simplify complex data for stakeholders. Present a high-level roadmap by your 90-day mark to demonstrate strategic planning.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Product Innovation Educators

JULY 12, 2021

When you’re facilitating a message, it has nothing to do with you and everything to do with your recipient, the learner. The job of a facilitator is to present the information and get out of the way of the learner and let them learn. [3:49] If you’re communicating to a big group, script your message to reach all of them.

Automotive 296

Automotive Product Manager Product Management Management 296

Product Innovation Educators

DECEMBER 2, 2024

During the workshop, Mike structures this through team-to-team interactions, where each group presents their concepts to another team for feedback. External Validation The third critical element involves getting feedback from outside the immediate team.

User Testing 307

User Testing Feedback Software Research Software Product Research 307

Product Innovation Educators

DECEMBER 16, 2024

The Validation Component The heart of solution identification lies in customer validation.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Lenny Rachitsky

NOVEMBER 12, 2024

Aim for under a minute (make it feel lightweight) Film two takes (or more) to get your message clear and succinct In your message, pitch the brevity and time ROI for everyone: Most PMs still don’t do Looms outside of major announcements or bug reports. Remember that receiving a Loom can initially feel like a burden.

Product Research 115

Product Research Reporting Tools Data Visualization Product Manager 115

Alchemer Mobile

MARCH 8, 2022

If you present the right people at the right time with surveys that are easy to take, you’ll have no problem getting high response rates. Interactions: What percent of customers are messaged and prompted; what percent of customers respond to a message or prompt? Metrics to measure customer engagement. General metrics.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Intercom, Inc.

NOVEMBER 2, 2020

Just like when you’re presenting mockups for feedback, it’s not enough to just present your work on screen and expect instant alignment. Note that these are not presented as universal principles of system design, but rather ones that worked for this specific project. Now you just need to get everyone on board.

Feedback Software 289

Feedback Software User Testing Customer Feedback Customer Experience 289

Intercom, Inc.

JANUARY 13, 2021

And it’s that change of scale that presents the opportunity – thinking deeply about how the characteristics of conversations can be applied to hundreds or thousands of customer interactions, and not just one-to-one. . They were thought to be abbreviated messages that could supplement real communications, rather than as a substitute for them.

Customer Experience 243

Customer Experience Messaging Technology Definition 243

Alchemer Mobile

MAY 10, 2022

Two-way messages give customers the ability to leave feedback through an always-on, always present channel: your mobile app. Customers can provide messages and pictures describing issues that are impacting their mobile experience.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Product Innovation Educators

MAY 18, 2020

Speaker sessions: some presentations, some interviews. [11:24] Live Kickoff—I presented and had two moderators helping. Email and social media messages planned ahead of time. ” We had both presentation and interview sessions, and we needed to better communicate which are which. Transcripts. Co-promoters.

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Lisa explains that “Orchestration is a catch-all term that refers to orchestrating messages across different channels—sometimes referred to as cross-channel orchestration.” Tweet This.

Product Research 239

Product Research Data Visualization User Testing Research Software 239

Product Innovation Educators

MARCH 3, 2025

Absence of hallucination – Was there any evidence of the AI inserting details that weren’t actually present in the customer data? She regularly presents at leading industry conferences such as the Front End of Innovation Continued and The Market Research Event Continued.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 285

Research Software Feedback Software User Testing Customer Experience 285

The Product Coalition

JANUARY 16, 2022

Context Setting Slide I include for all presentations 2. A lot of these times, we have to present our recommendation to some stakeholders (partner teams, leadership, your own team etc.) Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging.

Product Manager 198

Product Manager Product Management Document Leadership 198

Alchemer Mobile

NOVEMBER 8, 2022

Response targeting can also be utilized by marketing teams to present higher converting offers to customers based on previously indicated preferences, while research teams can easily re-target past survey participants for follow-up questioning to deliver actionable findings faster. Modernized, WCAG-Compliant Interactions. Apptentive SDK 6.0

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Intercom, Inc.

JULY 29, 2020

One that we, as readers, feel attached to as an extension of our own present. For example, a definitional post on in-app messaging will take a different approach than a post that seeks to impart an opinion or a new insight on the way in-app messaging should be done. Personality, on the other hand, should find a home in both.

Data Visualization 271

Data Visualization User Testing Branding Customer Feedback 271

Alchemer Mobile

APRIL 14, 2021

Their survey response rate was 11%, slightly lower than the macro average of 16%—but when surveys were presented with a Note, response rate went up to 71% (macro average 60%). They also had a high inbound message response rate of 77% compared to the macro average of 72%. But while few in number, their surveys were successful.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

UX Planet

JANUARY 12, 2025

Why Data Tables Are Important in Application Design Organized: Presenting Data in a Meaningful Way. User Benefits: Customizable View: Allowing users to adjust column widths empowers them to personalize the table layout based on their specific needs, making the data presentation more relevant and user-friendly.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Intercom, Inc.

AUGUST 7, 2019

If getting started with your product requires new users to install software, invite colleagues or message customers, then the path to value may not seem as short or straightforward. Only by having a sense of what people’s push forces look like can you successfully tailor your pull message to them. Strengthen the pull.

Customer Experience 223

Customer Experience User Testing Customer Feedback User Friction 223

UX Planet

APRIL 19, 2025

They need this clarity to craft a message that sells. So, during handoff, present a clean Figma file. Serving the Team to Serve theUser In the end, I believe design isnt just about aesthetics or tools like Figma, research, or presentations. Theyre not concerned with micro-interactions or reducedtext.

User Testing 76

User Testing Customer Feedback Product Research Data Visualization 76

Intercom, Inc.

JANUARY 21, 2020

Otherwise, they’re flying in the face of a clear trend present in popular apps across the globe in many common use cases. These factors could make this banner the most valuable message for new users (and therefore for eBay) when they open the app. The write stuff. of the screen.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

JULY 15, 2021

It’s important to note that these same parameters can be used to trigger outbound messages. . This will let you show the messenger or trigger personalized outbound messages to people based on specific criteria – like those most likely to engage and convert. Track behaviors and send targeted messaging . company size). Salesforce.

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Intercom, Inc.

JULY 5, 2022

I designed and presented my ideas using high-fidelity mockups. Typically it’s presented as a diagram. Intercom customers can set up automated messages to engage their customers when they match certain criteria. As a result, each of these message types had similar, yet slightly different capabilities (e.g.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Intercom, Inc.

JUNE 22, 2022

Custom Actions lets you make API calls that can present information in bots (e.g. By opening the bot, they instantly get presented with any live orders, and can see the delivery status in real time. The bot presents a set of support options, including invoice status. Custom Actions. order status) as well as take actions (e.g.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

The Product Coalition

MAY 11, 2021

So I started a weekly group meeting where each PM presented a quick update with a simple format: what was done this week, next topics to tackle and risks or blockers. So we started rotating the PMs topics in the presentation and we enriched the format in order to make the meeting more dynamic.

Leadership 187

Leadership Feedback Software Customer Feedback User Testing 187

Intercom, Inc.

JUNE 26, 2019

There’s a lot of content and advice about giving presentations out there. If you pay attention to each of these steps, you’ll be well on your way to having a great presentation”. But if you pay attention to each of these steps, you’ll be well on your way to having a great presentation. Before you write your talk.

Feedback Software 215

Feedback Software Education Presentation Events 215

Lenny Rachitsky

APRIL 6, 2025

Present your recommendation with supporting evidence, which reduces their cognitive load and demonstrates your strategic thinking. “Trim 90% of what you initially want to say and keep only the 10% that will make the person want to change.”

CTO Coach 123

CTO Coach Framework Feedback Software Product Research 123

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. Paul Adams , SVP of Product, summarizes the power of messaging. There aren’t any tricks here: focus on writing good content, present it tastefully, and engage with your readers afterwards.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220