Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? With his latest book, Staff Engineer , Will is hoping to answer all of these questions. What’s the right way to do this in your company? A tale of two career paths.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

JANUARY 21, 2020

In this article I will discuss the unique nature of AI-based products and its influence on the development process and the usability. Unlike classic software engineering where you insert an input and you expect an output, machine learning products are probabilistic, and one time you may get one answer and on the other time the opposite one.

Data Visualization 78

Data Visualization Artificial Inteligence Technical Review User Testing 78

PMLesson's Ace the PM Interview

DECEMBER 17, 2021

Team : If applying to a specific team (generally this isn't the case with Google roles) it helps to have someone from the team refer you. A simple text message or email can do wonders for helping leverage your weak ties to get connected. Seniority : Referrals are stronger from folks who have higher seniority.

User Testing 52

User Testing Technical Review Software Review Research Software 52

PMLesson's Ace the PM Interview

AUGUST 1, 2022

These are unbiased opinions from our own team of system design coaches and our community. Engineers must navigate complex problems like scalability, consistency, reliability, efficiency, and maintainability when designing technical systems. On top of that, engineers and developers have more tools than ever for managing data.

Books 52

Books Artificial Inteligence Weak Development Team Software Engineering 52

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

PMLesson's Ace the PM Interview

MAY 4, 2022

Team : If applying to a specific team it helps to have someone from the team refer you. A simple text message or email can do wonders for helping leverage your weak ties to get connected. Here are some key elements of the message: Keep it personal: this is your friend, you don't need to be formal!

Technical Review 52

Technical Review Reference Weak Development Team Software Review 52

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. You can message us on Twitter or record a voice memo on your phone and send it to us on podcast@intercom.com. The first person I spoke to was Nidhi Kamat.

Research Software 138

Research Software Engineering CTO Definition 138

The Product Coalition

JUNE 30, 2021

Just because it takes years to build, is no reason to not start now Build Deep connections If your good work is your message, your social Capital is your messenger Your Social Capital is like the Intra-product cash that you can only use within the Product. Imagine this scenario. Hello Promotion! How to build Social Capital?

Weak Development Team 89

Weak Development Team Article Presentation Software Engineering 89

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mironov Consulting

MAY 2, 2019

To meet customer expectations for consumer-like software usability. To answer threats from software-only competitors. But product management and development processes that work well for long-lived hardware can handicap software organizations. Unlike for major hardware, there is no perfectly accurate software spec.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Userpilot

JANUARY 27, 2021

What about software solutions they have to review based only on a single web page? The Map My Growth team surveyed 98 professionals currently looking for a B2B SaaS solution and used their feedback to compile a list of best practices to better communicate the ease of use. Is it hard to learn new software? How to communicate it?

Research Software 91

Research Software Feedback Software User Testing Data Visualization 91

PMLesson's Ace the PM Interview

FEBRUARY 25, 2019

Any advice on developing that elusive product intuition or product “spidey sense” ability? You'll notice interesting trade-offs in the products that developers and companies are building. It could be that you love working with people, and building rapport - a product role is all about being at the intersection of the entire RD team.

Feedback Software 72

Feedback Software User Testing Product Management Product Manager 72

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams?

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Intercom, Inc.

AUGUST 23, 2018

I’ll tell you some things I learned so far while putting together the Product Design team at Intercom – which is a tricky thing to start. I’ve worked with some of the best design teams around, and let me tell you: the truth is that behind closed doors, every one of them was a shitshow. Our shared delusion. What do I mean by that?

Customer Experience 136

Customer Experience Feedback Software Technology Weak Development Team 136

PMLesson's Ace the PM Interview

FEBRUARY 25, 2019

Any advice on developing that elusive product intuition or product “spidey sense” ability? You'll notice interesting trade-offs in the products that developers and companies are building. It could be that you love working with people, and building rapport - a product role is all about being at the intersection of the entire RD team.

Feedback Software 40

Feedback Software User Testing Product Management Product Manager 40

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. DC : Yeah an engineer, software engineer and then yes. ML : Describe David Cancel. DC : In 30 seconds? ML : Fantastic. It’s a long story.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

NOVEMBER 7, 2019

Most project plans only consider the actual development?—?but Proper communication requires a sender, a receiver, and a medium to communicate the content of a message. Messages have to be structured and univocal. Let’s say one sprint makes up 200 hours, purely for development. And unexpected factors may arise.

Weak Development Team 12

Weak Development Team Research Software Feedback Software Management 12